Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Addressing the elephant in the room; people abusing NHS, health and social care.

163 replies

Floogal · 08/02/2025 20:40

I have seen a number of threads (here and on Facebook) bemoaning and worrying about the state of the NHS and social care in the UK. But what about how the general public treats it? Over the years, so many people used these services incorrectly, or even abused it in wanton fashion. There has been recent discussion about people who go to A&E mob handed. As well as a lady forcibly being evicted for overstaying at hospital

www.mumsnet.com/talk/_chat/5270258-woman-evicted-from-nhs-hospital-ward-after-being-stuck-for-18-months

I have been working at a council run rehabilitation unit. The majority of patients stay here after being discharged from hospital. They usually stay for around 3 weeks before they're well enough to go home (or sadly sometimes residential or nursing care). However, there is a noticeable minority of patients who seem to treat the place like a hotel. Eg,, staying in bed all morning, watching TV all day in their rooms, Refusing to join in group exercise classes, chatting on their mobiles. Socialising with their visitors for hours on end. I mean, they have plenty of free time in the afternoon and evening to chill out.
Indeed, some of the conversations I've heard make them seem entitled. For example , "I should like some tea and cakes brought to my room for when my guests arrive". Another lady kept ringing her bell as a carer made her tea in a mug, she wanted it put in a China cup. Another male patient turned away a physiotherapist who came in to see him. His reason for turning her away was "I haven't finished reading my morning paper". The best one was this woman complaining that she expects room service and that she's worked and paid her taxes. They're meant to be there for rehabilitation, not the Downton Abbey experience!
Also there are other patients who are ready to go home but are very reluctant to leave. Most likely as they get 3 free meals and company and attention. Which is understandable if they're lonely at home. But that's not what the service is for.
I believe this also contributes to the problem of bed blocking in hospital as patients can't leave hospital due to a lack of space at rehab.

OP posts:
Doggiedays · 08/02/2025 23:44

After having twins by CS, massive bleed, second op to stop the bleeding, a 9pt blood transfusion, 24 hours in high dependency unit, then put on a 24 hour fast, at the end of the fast I asked for food and was told the kitchen was closed and the best they could offer was a packet of crisps from the vending machine - what a joke! Then they expected me to get up the next day with 40 stitches across my belly and no food in me for 48 hours to stand in a queue for my dinner. Care, they don’t know the meaning of the word and then they wondered why I couldn’t breast feed. Getting out of that shit hole they called a hospital was my biggest priority. There is no care.

Livelovebehappy · 08/02/2025 23:34

blacksax · 08/02/2025 21:52

From what I can gather, the woman evicted from the hospital had physical and mental health issues which meant she needed to be in a social care environment, and the previous care home was not able to have her back again. Someone like that cannot advocate for themselves and find their own care home, they need officials to do it for them. Yet here you are saying she has been abusing the NHS and the very social care system that let her down so badly.

Do you have any actual genuine evidence you can offer which supports your elephant in the room hypothesis, or are you just here to be goady?

Tbh, that was only part of the story. The woman was offered several options re accommodation, but turned them down. She is definitely one of the self entitled people that the OP is referencing. A&E is also hugely mis-used, a combination of decreasing GP services where you can’t get same day appointments, and that’s if you can even mange to get through to them on the phone, together with lack of education around the use of A&E. I think some people are so stupid, they really think A&E is an extension of a GP surgery.

Gingernaut · 08/02/2025 23:31

CaptainFuture · 08/02/2025 22:36

And what when appropriate places are sourced and the patient refuses because it's not their dream?

Then you get cases like the EUPD wheelchair user who was refused by so many care facilities, who then refused the only place that agreed to take her, then spent years in a hospital bed until she was finally evicted under a police escort

sparklypinkgoblin · 08/02/2025 23:29

TankFlyBossW4lk · 08/02/2025 21:50

This is not true

It is absolutely true, it has happened for years and patients sometimes die before the ambulance arrives to rush them back to hospital.

Porcuporpoise · 08/02/2025 23:22

Well I was in hospital a couple of times last autumn. I went home after being released but on both occasions I spent a week more or less in bed and watching telly thereafter (whilst recovering from surgery it was 3 weeks). I'm not really shocked that people fresh out of hospital need bed rest.

Crispynoodle · 08/02/2025 23:07

It's more complex than that. I've also witnessed people coming into an acute setting from their home and then needing nursing care. Rather than allow mummy/daddy/uncle/auntie some time in a nursing home they are whisked away by their nearest and dearest back to their own home so the family home/inheritance doesn't get sold to pay for care. These cases often end up in and out of hospitals frequently and sometimes the consultant geriatrician has to become the patient's guardian in order to get the care they need. I'm glad your colleagues talk to your patients rather than simply being task oriented professionals

ViolinsPlayGentlyOn · 08/02/2025 22:42

I don’t know whether this exists anywhere, but I think there need to be intermediate facilities possibly jointly run by the NHS and social care for people who need lighter-touch medical support (but still some) but the predominant need is for social care.

Reugny · 08/02/2025 22:36

Ddakji · 08/02/2025 22:23

I would have thought the NHS’s colossally inefficient administration is far more of an elephant in the room than this.

I would blame the lack of funding for social care rather than the NHS.

I know someone who was bed blocking until a consultant decided to make the NHS and social services do something so the person is no longer considered a bed blocker.

This person has was repeatedly discharged from hospital when still unwell.

Some of the people I've known have been much younger. This is why I asked my family and friends who work in the NHS in different clinical roles and also live in different communities where they engage with their neighbours for their experiences.

ViolinsPlayGentlyOn · 08/02/2025 22:36

Gingernaut · 08/02/2025 21:41

The Levothyroxine may cost that much, but factor in the cost of the regular check ups, doctors, nurses, Endocrinology Outpatient appointments, phlebotomists, biomedical scientists, laboratory aides, radiology staff to monitor the thyroid and all the admin staff who make this happen and it costs way more than €7.50

Not everyone on levothyroxine uses all those services. I’ve been on it for nearly 25 years, never had an endocrinology appointment (well, not for that) or had any dealings with radiology. I have an annual blood test, doctor texts me to say levels look ok, and that’s it. So medication, phlebotomy and blood-related service and about 2 minutes of GP time.

CaptainFuture · 08/02/2025 22:36

Gingernaut · 08/02/2025 21:59

People who are "medically fit for discharge", may not be very well at all

There is nothing medically that the hospital staff can do further for them and the hospital can be a dangerous place for people with compromised immune systems

The challenge comes when someone who needs rest and rehabilitation or hospice care and who is medically fit for discharge needs to leave

That's where social workers, occupational therapists and the discharge teams come in

To prevent an 'unsafe' or 'failed' discharge, they are the ones who have to find respite/hospice/step down places/new homes/rehabilitation or who have to find all the equipment a patient would need to be discharged safely to their own homes

And what when appropriate places are sourced and the patient refuses because it's not their dream?

Reugny · 08/02/2025 22:28

TankFlyBossW4lk · 08/02/2025 21:50

This is not true

Odd that myself and my SILs have seen it with our own eyes.

But then we are all liars. I am used to being called a liar and being gaslighted when I catch people in officialdom doing things wrong there as other people I know well either get them backtracking or compromise agreements.

PaintDecisions · 08/02/2025 22:25

Yougetmoreofwhatyoufocuson · 08/02/2025 21:18

Here’s something for you to think about regarding the NHS and wasting money: according to the Wiley library of endocrinology, the average cost of Levothyroxine costs the NHS £2500 a year per patient (2021) I admit that I just googled that and it came up on the first page and looks legit. I am in Portugal and have just bought myself 2 months supply of Levothyroxine for the princely sum of €7.50. In the past I used to use a private prescription to buy Liothyronine, it would cost £30 a month. My doctor didn’t want to prescribe it because it would cost the surgery £500 a month. One would think that the NHS has you know that thing of bulk buying making stuff cheaper. How much are they paying everyday for overpriced drugs that no one is checking up on? As in, is no one in charge? The mind boggles at the sheer numbers.
The NHS like one of those massive dinosaurs with a very long neck and a tiny brain at the top.

That's complete tripe though. It's a very cheap medication... Even in high dose.

TankFlyBossW4lk · 08/02/2025 22:25

Ddakji · 08/02/2025 22:23

I would have thought the NHS’s colossally inefficient administration is far more of an elephant in the room than this.

I think this is interesting, which bits specifically?

Ddakji · 08/02/2025 22:23

I would have thought the NHS’s colossally inefficient administration is far more of an elephant in the room than this.

TankFlyBossW4lk · 08/02/2025 22:23

Ponoka7 · 08/02/2025 21:31

"Also there are other patients who are ready to go home but are very reluctant to leave. Most likely as they get 3 free meals and company and attention"

The reasons will be a lot more complex than that. Some will be a lack of support (this was an issue discussed when things like the bedroom tax was brought in and communities split), unsuitable/poor housing, a lack of much needed equipment (I know a family who gave had to club together to buy a bed for their father being kicked out of hospital after a stroke and unable to do stairs), inability to care/feed themselves, fear of their future as they age, being some.

My partner should have went to rehab, they've chucked him out of hospital instead. Tried to discharge him on Tuesday, thankfully he has multi team involvement and some said no, he was discharged on Friday. No-one confirmed with me (I have my own house) that I would be caring for him. I've spent a lot of time in A&E over the last two years and haven't seen abuse of the system. What's made A&E difficult the last two times I've been is the increasing amount of MH patients in crisis. We've lost secure hospitals that they would have been taken to.

I think we need to have a National conversation about what we expect the NHS to deliver. All social care for everyone including hospital beds (or even just beds) and carers I think will be difficult to provide for all, without a major increase in funding.

There are massive improvements in care with complex new treatments. Genetic testing and immunotherapies. Screening and now, God help us, Euthanasia. These things will cost huge amounts.

I think the NHS staff are exhausted with more and more change, which usually means more administration taken on by clinical workers.

We should empower workers with boundaries in the NHS. Those services that pride themselves on being good don't really know what they can safely say no to. Eg. Second opinion on the NHS, great idea, but 4th opinions? Transport for everyone that needs it, great idea, but for an escort too? Sure, in an ideal world you can have everything, but it's not an ideal world. I do think people expect a champagne service on beer money.

lemongrizzly · 08/02/2025 22:20

Is anyone actually explaining how the rehabilitation centre works or do you just expect them to understand it?

Floogal · 08/02/2025 22:14

UnhappyAndYouKnowIt · 08/02/2025 22:06

I did also work in a rehabilitation unit for a period of time, and I do understand some of what OP means.

In our particular place, people often came from hospital with dysregulated body clocks, and supporting them to reorient to day and night was important. It did feel a bit like a boot camp at times, but lying in bed all day wouldn't have been encouraged.

It was an expensive service, so if residents weren't following the therapeutic programme, then they could lose the funding to be there.

Exactly! Also considering hospitals charge for patients to watch TV and are restrictive when it comes to visitors (not that I'm saying our rehab unit should follow suit). Boot camp is a bit of an emotive term, but at the end of the day they're there for rehabilitation.

OP posts:
UnhappyAndYouKnowIt · 08/02/2025 22:06

I did also work in a rehabilitation unit for a period of time, and I do understand some of what OP means.

In our particular place, people often came from hospital with dysregulated body clocks, and supporting them to reorient to day and night was important. It did feel a bit like a boot camp at times, but lying in bed all day wouldn't have been encouraged.

It was an expensive service, so if residents weren't following the therapeutic programme, then they could lose the funding to be there.

Gingernaut · 08/02/2025 21:59

People who are "medically fit for discharge", may not be very well at all

There is nothing medically that the hospital staff can do further for them and the hospital can be a dangerous place for people with compromised immune systems

The challenge comes when someone who needs rest and rehabilitation or hospice care and who is medically fit for discharge needs to leave

That's where social workers, occupational therapists and the discharge teams come in

To prevent an 'unsafe' or 'failed' discharge, they are the ones who have to find respite/hospice/step down places/new homes/rehabilitation or who have to find all the equipment a patient would need to be discharged safely to their own homes

blacksax · 08/02/2025 21:52

From what I can gather, the woman evicted from the hospital had physical and mental health issues which meant she needed to be in a social care environment, and the previous care home was not able to have her back again. Someone like that cannot advocate for themselves and find their own care home, they need officials to do it for them. Yet here you are saying she has been abusing the NHS and the very social care system that let her down so badly.

Do you have any actual genuine evidence you can offer which supports your elephant in the room hypothesis, or are you just here to be goady?

TankFlyBossW4lk · 08/02/2025 21:50

Reugny · 08/02/2025 21:36

@Ponoka7 it has been common for decades for the NHS to discharge people who are still ill. They are mostly single people who don't have their family or anyone else around who feel they can so will make a fuss.

All that happens is they are normally readmitted within 10 days.

This is not true

TankFlyBossW4lk · 08/02/2025 21:48

Yougetmoreofwhatyoufocuson · 08/02/2025 21:18

Here’s something for you to think about regarding the NHS and wasting money: according to the Wiley library of endocrinology, the average cost of Levothyroxine costs the NHS £2500 a year per patient (2021) I admit that I just googled that and it came up on the first page and looks legit. I am in Portugal and have just bought myself 2 months supply of Levothyroxine for the princely sum of €7.50. In the past I used to use a private prescription to buy Liothyronine, it would cost £30 a month. My doctor didn’t want to prescribe it because it would cost the surgery £500 a month. One would think that the NHS has you know that thing of bulk buying making stuff cheaper. How much are they paying everyday for overpriced drugs that no one is checking up on? As in, is no one in charge? The mind boggles at the sheer numbers.
The NHS like one of those massive dinosaurs with a very long neck and a tiny brain at the top.

Try as I might, I can't find this costing anywhere. I also wonder if this is correct it must include the costs of monitoring the drug, ie blood tests and appointments.

Gingernaut · 08/02/2025 21:41

Yougetmoreofwhatyoufocuson · 08/02/2025 21:18

Here’s something for you to think about regarding the NHS and wasting money: according to the Wiley library of endocrinology, the average cost of Levothyroxine costs the NHS £2500 a year per patient (2021) I admit that I just googled that and it came up on the first page and looks legit. I am in Portugal and have just bought myself 2 months supply of Levothyroxine for the princely sum of €7.50. In the past I used to use a private prescription to buy Liothyronine, it would cost £30 a month. My doctor didn’t want to prescribe it because it would cost the surgery £500 a month. One would think that the NHS has you know that thing of bulk buying making stuff cheaper. How much are they paying everyday for overpriced drugs that no one is checking up on? As in, is no one in charge? The mind boggles at the sheer numbers.
The NHS like one of those massive dinosaurs with a very long neck and a tiny brain at the top.

The Levothyroxine may cost that much, but factor in the cost of the regular check ups, doctors, nurses, Endocrinology Outpatient appointments, phlebotomists, biomedical scientists, laboratory aides, radiology staff to monitor the thyroid and all the admin staff who make this happen and it costs way more than €7.50

TomatoSandwiches · 08/02/2025 21:41

I think this is way way WAY down on the list of issues that are having a majority negative affect on the NHS.

Floogal · 08/02/2025 21:37

CaptainFuture · 08/02/2025 21:15

Buckle up op, you'll be hit with a plethora of 'well if you can't take the abuse/behaviours then you shouldn't be in the job... people who need/want care are absolutely entitled to be abusive/rude/aggressive poor lambs, and if you don't like it, you are evil and should be struck off!!'

@CaptainFuture way ahead of you 😂.

OP posts:
Swipe left for the next trending thread