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Addressing the elephant in the room; people abusing NHS, health and social care.

163 replies

Floogal · 08/02/2025 20:40

I have seen a number of threads (here and on Facebook) bemoaning and worrying about the state of the NHS and social care in the UK. But what about how the general public treats it? Over the years, so many people used these services incorrectly, or even abused it in wanton fashion. There has been recent discussion about people who go to A&E mob handed. As well as a lady forcibly being evicted for overstaying at hospital

www.mumsnet.com/talk/_chat/5270258-woman-evicted-from-nhs-hospital-ward-after-being-stuck-for-18-months

I have been working at a council run rehabilitation unit. The majority of patients stay here after being discharged from hospital. They usually stay for around 3 weeks before they're well enough to go home (or sadly sometimes residential or nursing care). However, there is a noticeable minority of patients who seem to treat the place like a hotel. Eg,, staying in bed all morning, watching TV all day in their rooms, Refusing to join in group exercise classes, chatting on their mobiles. Socialising with their visitors for hours on end. I mean, they have plenty of free time in the afternoon and evening to chill out.
Indeed, some of the conversations I've heard make them seem entitled. For example , "I should like some tea and cakes brought to my room for when my guests arrive". Another lady kept ringing her bell as a carer made her tea in a mug, she wanted it put in a China cup. Another male patient turned away a physiotherapist who came in to see him. His reason for turning her away was "I haven't finished reading my morning paper". The best one was this woman complaining that she expects room service and that she's worked and paid her taxes. They're meant to be there for rehabilitation, not the Downton Abbey experience!
Also there are other patients who are ready to go home but are very reluctant to leave. Most likely as they get 3 free meals and company and attention. Which is understandable if they're lonely at home. But that's not what the service is for.
I believe this also contributes to the problem of bed blocking in hospital as patients can't leave hospital due to a lack of space at rehab.

OP posts:
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Pussycat22 · 22/02/2025 10:11

RandomButtons · 09/02/2025 16:11

I’m genuinely so sorry to hear that.

Also angry. It took 5 months to be seen by NHS physio for shoulder injury that has massively affected my ability to work. I’m self employed and it cost me a lot of money (I had to go private so as to not loose my only income)

This is now the ballgame we are in.

Pussycat22 · 22/02/2025 10:10

AquaPeer · 09/02/2025 11:14

This is a horrible thing to say but I think longer term- within 20 years- this will diminish as the generation who were told they would be looked after cradle to grave die out. Many of them have lived their lives with this expectation (understandable) and are not set to take personal responsibility. They are also the source of much of the pressure on the nhs currently

There we are then. However, the grave will be a lot sooner if the young people don't get their lifestyle choices under control!!

Topseyt123 · 13/02/2025 17:55

TankFlyBossW4lk · 08/02/2025 21:50

This is not true

Of course it's true. It happened to my Dad.

Discharged while still ill, unable to walk or properly feed himself. He'd been in for two weeks with bilateral pneumonia and had become very weak. They wanted the bed though.

He was supposed to be discharged to an assessment/rehab facility but they couldn't find one so just sent him home. He got much worse again, unsurprisingly, and was readmitted a few days later as the infection returned with a vengeance. He didn't improve again this second time and he died.

What is it that you are so confidently saying doesn't happen??

Serpentstooth · 13/02/2025 17:47

Crikey, people behaving like people! Whatever next? Staff should make clear what's expected of patients and what's unacceptable.

OonaStubbs · 13/02/2025 17:41

It should one strike and you're out. The NHS is being crippled by time-wasters.

wherearemypastnames · 13/02/2025 17:35

This reply has been withdrawn

This message has been withdrawn at the poster's request

Floogal · 13/02/2025 17:32

@Sallyslider653

As for the examples in the council run rehabilitation unit you mention op; I have had rehab in an EU hospital after an accident on holiday, and there would be no way that the entitled behaviour you described from patients would have been tolerated. The nurses and physios , who were all very serious and professional, were in your room very early in the morning getting you up and in to the shower, and then you were sent off to the gym or the pool, and you are expected to cooperate, there simply wasn't a choice. If you wanted to stay and get better, it was very strictly on their terms, so I think management has to take some responsibility about the rules they impose and the behaviour they tolerate tbh.

That is probably the more frustrating part. The management and some of the staff enable this behaviour. Physio and occupational therapists fall behind. The cleaners often can't do their jobs to a high enough standard in the alloted time and get reprimanded. All because someone thinks they're on holiday!!

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SummerFeverVenice · 13/02/2025 17:30

Floogal · 13/02/2025 17:24

Because, as I mentioned, it is part of the rehabilitation. Patients just lounging about and not engaging stops other people accessing the services. Why are you being obtuse? Or do you genuinely have difficulty comprehending simple information? (How come it's okay for you to troll me before you think of reporting?)

I’m the troll, but you’re the one stooping to calling me obtuse. And “difficulty comprehending information” sounds a lot like you’re calling me stupid too 🙄

A few patients exercising their right to autonomy to not attend a group exercise class isn’t going to stop other patients attending that group exercise class. In fact, the ones that do go will get more one on one assistance.

My point is that even when I was told I need surgery for my breast cancer, it was still my choice to agree to the surgery or not. It was an elective surgery. Just as I have the right to refuse life saving surgery, patients in hospital have the right to refuse group exercise classes. You may not like it or agree with it, but you can’t force them to go nor can you penalise them for their decision.

Exercising your right to refuse treatment is not abuse of the NHS

Sallyslider653 · 13/02/2025 17:24

I think there is good and bad on both sides.

I lived with people when I was younger who didn't bother turning up for NHS appointments at their local surgery and for stitches removal and removing plasters at the local hospital, who then expected new appointments to be made for them straightaway and complained when they weren't.

Equally, I know of people who have waited months for an appointment with their consultant, who have planned a day off work, and bought train tickets etc, only to have their appointment cancelled at the last minute, or they travelled a long way and waited a long time, only for the wrong notes to be there, or test results to be missing, at the actual appointment.

As for the examples in the council run rehabilitation unit you mention op; I have had rehab in an EU hospital after an accident on holiday, and there would be no way that the entitled behaviour you described from patients would have been tolerated. The nurses and physios , who were all very serious and professional, were in your room very early in the morning getting you up and in to the shower, and then you were sent off to the gym or the pool, and you were expected to cooperate, there simply wasn't a choice. If you wanted to stay and get better, it was very strictly on their terms, so I think management has to take some responsibility about the rules they impose and the behaviour they tolerate tbh.

Personally, I think patients paying a small, fair, mean's tested amount for their treatment would help focus minds a bit and discourage patients from blowing off appointments at the last minute and behaving in such an entitled way. And people ringing the emergency services because they want attention. Some people are prepared to pay hundreds of pounds for treatments for their pets, or pay almost a fiver for their morning coffee, and yet are not prepared to stump up a fiver towards a gp appointment? And yet what is more important than our health?

Floogal · 13/02/2025 17:24

SummerFeverVenice · 13/02/2025 17:11

Ok, but it’s their choice to do them or not. Even life-saving surgery isn’t mandatory so why should a bit of group physio be?

Because, as I mentioned, it is part of the rehabilitation. Patients just lounging about and not engaging stops other people accessing the services. Why are you being obtuse? Or do you genuinely have difficulty comprehending simple information? (How come it's okay for you to troll me before you think of reporting?)

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PinkSparklyPussyCat · 13/02/2025 17:13

TankFlyBossW4lk · 08/02/2025 21:50

This is not true

It is true. They tried to discharge my 90-something year old mother in law back her home before she was fully recovered and without anyone being there as we were on holiday. Thankfully she refused to go but a lot of other people would have just gone along with it

SummerFeverVenice · 13/02/2025 17:11

Floogal · 13/02/2025 17:06

They get wheeled or otherwise physically assisted to a central area. Many of the patients also choose to do their physio exercises as well. Usually while listening to music or watching TV. But the seated group exercises are an integral part of the rehabilitation.

Ok, but it’s their choice to do them or not. Even life-saving surgery isn’t mandatory so why should a bit of group physio be?

OrangePeel2 · 13/02/2025 17:10

MushMonster · 10/02/2025 17:36

This, I 100% agree with this.

Yes, I too agree with this.

OrangePeel2 · 13/02/2025 17:08

I think we shouldn't have low expectations for how we are cared for in hospital when we're at our most vulnerable and most in need. Some of this sounds entitled, but some of it doesn't sound unreasonable, rather we shouldn't have such low standards that asking for peas instead of sweet corn is an issue for recovering patients.

Floogal · 13/02/2025 17:06

SummerFeverVenice · 13/02/2025 17:00

How do they get to the chair and why must they do it in a group setting? If it’s seated exercises why can’t they do them while sitting in bed watching TV?

They get wheeled or otherwise physically assisted to a central area. Many of the patients also choose to do their physio exercises as well. Usually while listening to music or watching TV. But the seated group exercises are an integral part of the rehabilitation.

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SummerFeverVenice · 13/02/2025 17:04

Bumpitybumper · 10/02/2025 12:27

Most people are not net contributors when it comes to tax. The vast majority of the population pays nowhere near enough tax to cover the health care they could need over their lifetime. This is where the entitlement starts, an erroneous belief that paying some tax means that you must have contributed enough to entitle you to super expensive healthcare. Most people absolutely haven't done this or even come close to doing this.

Personally, I think the entitlement started with the billionaire employers helping themselves to more and more profits while dodging taxes and artificially suppressing wage growth to the point that the government has to top up the wages of the working poor just so they can live hand to mouth.

If these billionaires had not felt so entitled to pay super low wages to increase their wealth to the point that any one of them could end child poverty and still be a billionaire, then most people would actually earn enough to then pay enough taxes to keep public services going.

SummerFeverVenice · 13/02/2025 17:00

Floogal · 09/02/2025 22:59

It's seated exercises for crying out loud.

How do they get to the chair and why must they do it in a group setting? If it’s seated exercises why can’t they do them while sitting in bed watching TV?

SummerFeverVenice · 13/02/2025 16:58

Gingernaut · 09/02/2025 12:27

When someone one's mental and physical needs, their behaviour and attitude are so extreme, that only one facility was prepared to take her on, Hobson's choice is all you're going to get, especially after over 500 days in a hospital bed

Well, you are accurately repeating the stigma and discrimination that patients with EUPD, also known as Borderline Personality Disorder, face from healthcare providers. It’s quite sad really.

Sushu · 10/02/2025 21:42

Bumpitybumper · 10/02/2025 19:33

This is ridiculous! I was obviously responding to someone that claimed that poor service from the NHS was the same as people being abused by the system which is plainly nonsense. I

“Poor service” can be abuse, HTH. I don’t mean someone complaining their sandwich was shit or the lights were left on too late. I am talking about when continent people are being left to soil themselves and develop pressure sores. I consider that abuse as does the law, as do various LA and NHS safeguarding adults policies. It is often not the fault of the overworked staff but the system that allowed this. The fact this happens in 2025 is what is ridiculous.

Bumpitybumper · 10/02/2025 19:33

Sushu · 10/02/2025 19:03

It’s good to know they’ve eradicated systemic abuse and institutional abuse. You must let the safeguarding adults teams know, they’ll be delighted at their workload being reduced by so much. A very big saving for the NHS and the tax payer.

Edited

This is ridiculous! I was obviously responding to someone that claimed that poor service from the NHS was the same as people being abused by the system which is plainly nonsense. I

Donttellempike · 10/02/2025 19:06

CaptainFuture · 10/02/2025 11:00

I read that as factual information, not contempt.

Do you?

Sushu · 10/02/2025 19:03

Bumpitybumper · 10/02/2025 09:42

The system isn't 'abusing' anyone. You seriously need to get a grip.

Many people pay 'taxes' and yet take more from the system than they ever contribute. The majority of the population in fact are not net contributors. Yet, they expect that they should be entitled to fantastic healthcare that meets all their expensive wants and needs. It is isn't realistic!

I think your post just drips with entitlement. The idea of free universal healthcare is relatively recent and was developed in a very different era when we had far fewer sick and old people and there were fewer expensive procedures and treatments to fund. We need to get real now and accept that the system simply can't cope with the level of expectation that people place upon it. Healthcare is a privilege and not an unalienable human rights. If you don't believe me then go to lots of other countries around the world and see what happens there. Healthcare is extortionately expensive and we are nowhere near rich enough as a country to be providing a gold standard of health care to 70 million people in the way you seem to assume we can.

It’s good to know they’ve eradicated systemic abuse and institutional abuse. You must let the safeguarding adults teams know, they’ll be delighted at their workload being reduced by so much. A very big saving for the NHS and the tax payer.

MushMonster · 10/02/2025 17:36

Nn9011 · 08/02/2025 21:30

Abuse of the system is a scapegoat to hide the very real problem that it's been intentionally underfunded to allow it to be broken up and sold off to American private healthcare companies. Beds are underfunded, care in community barely exists, MH support is laughable. Healthy people do not take up space when it's not needed, it's just tha the space or system that needs to b there to support them doesn't exist anymore. Don't let yourself be distracted by headlines focusing on 1 or 2 ridiculous cases. It allows the governments to get away with it.
It's the same as demonising benefit fraud when it's like 3% of claimants so people who genuinely do need them die because of the stigma and system issues. Meanwhile billionaires don't pay a penny of tax.

This, I 100% agree with this.

MushMonster · 10/02/2025 17:28

Bumpitybumper · 10/02/2025 12:27

Most people are not net contributors when it comes to tax. The vast majority of the population pays nowhere near enough tax to cover the health care they could need over their lifetime. This is where the entitlement starts, an erroneous belief that paying some tax means that you must have contributed enough to entitle you to super expensive healthcare. Most people absolutely haven't done this or even come close to doing this.

Regarding your comment on healthcare as part of human rights, as of today UK is part of WHO, and the attached is WHO's view on it. So, it is part of human rights. You can also find it in the UN declaration and in UK's own law.
The system we are all part of includes a National Health System where you get healthcare if you live in UK. Most people do work and contribute with their taxes to the system, including the specific NIC. It is the past and current agreement. It is what is stated in UK law. Not that you need to pay for 100% of your care, here and now. Not even the US system requires this.
Are there entitled people wasting time? Yes, as per in everything in life, sadly. Picky food eaters, missing appointments are clear examples.

Are the majority of UK citizens taking the mick out of the tax and health system? Nope, not at all. They are actually getting a really bad (as in slow) service. Sometimes, sadly, it has costed people their life: see articles about too late diagnosis, deaths waiting in A&E... you have plenty of moving examples on this threat alone, of people who have and are struggling with the system, mostly due to delays or mission impossible appointments.
This is all an organisational issue, not the fault of the employees at the NHS, at all. Neither the patient's fault. Neither the tax payer. It is a government management and structure issue (including getting letters for an appointment on the same day or already past- that has happened to some)
Whenever I have to use the NHS, the nurses and doctors are great, the care I get is good and they do get how difficult is to get to the point of seeing them.

But, it is not fair to say that we are simultaneously obliged to pay taxes and then not entitled to the healthcare that is meant to come with it.

The aging population, yes, it is a major issue, the source of much of the impass and governments keep brushing it under the carpet. But this suggestion that people are no longer entitled to healthcare does not sit within my, or as far as I know, the UK's values. The solution is other, one that needs to align with our moral values. And, by the way, care of the elderly does create jobs too. It is not just a black hole.

Addressing the elephant in the room; people abusing NHS, health and social care.
NoTouch · 10/02/2025 12:52

TankFlyBossW4lk · 10/02/2025 11:02

I'm not for a second saying you should expect to be treated with contempt. I'm saying we need to be sure that the workforce is treated well. Or would you prefer to be treated by someone who is treated terribly themselves. Do you think that would enhance your treatment?

They are two separate issues.

Yes NHS staff should be treated fairly.

No NHS staff should not redirect their employment issues/frustrations onto vulnerable patients. If they cannot see the difference and stop themselves from doing that they are in the wrong job.