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Secondary pupil not allowed to wait in reception

188 replies

Gonnaenodothat · 06/02/2025 16:32

Hi everyone,
Apologies in advance for the long post.
Dd12 is in secondary school and Dh does pick up. School finishes at 3.15pm but Dh usually gets to her about 3.45pm because he picks up our other 2 dds from primary school and both schools finish at the same time. Our eldest waits in reception for him she used to wait outside but because its cold now goes inside to wait, She isn't quite sensible enough to walk home due to lots of busy roads which have had incidents involving pedestrians recently, the traffic is mayhem around the school so its not safe for her to leave the school site.
My issue is that just lately the receptionist had been making comments to our dd such as wouldn't you rather go to the library and wait and quizzing her about why dad is late what school do her sisters go to etc to the point where dd went outside in the freezing cold because she felt uncomfortable.
Today Dh collected her and was asked by the receptionist why he was late and is there anyway he can collect her on time, she knows why he's late and that it unfortunately cannot be avoided. She says the reception area can get crowded with upto 6 pupils and that why she's asking, the reception area is always empty when he arrives and if six pupils were in there it is a large space and I wouldnt really say it was crowded. None of the other receptionists have an issue so im genuinely unsure why it's a problem am I missing something are we in the wrong to ask dd to wait inside to be collected?

OP posts:
Moonlightstars · 06/02/2025 18:30

I suggest you start getting the younger ones better at road safety. Either walk them to school or Park a good 15 minutes away from school and do the walk so they start to be more independent. It's a bit embarrassing that at 12 she can't do this. My 12 year old navigate her way across a major city, can plan routes to different places and routes and get buses, walks and uses the train. She's even got herself to other cities on the train. This didn't happen in a vacuum we did lots of steps from when she was young.

stichguru · 06/02/2025 18:30

Tangled123 · 06/02/2025 18:10

I am absolutely baffled by these comments. When I was at high school, I always had to wait at least 20 minutes for the bus to take us home. It was a school bus too, not even public transport. Of course we were going to wait at reception, rather than out in the cold. I don’t think our library stayed open after school every day either so couldn’t go there.

Totally different then. If it was a school bus, but came 20 mins late for whatever reason, then presumably there was an agreement with the school that the children for this bus would stay late on school premises.

DorothyStorm · 06/02/2025 18:27

Playmobil4Eva · 06/02/2025 16:56

The receptionist probably wants to be getting on with her work and not baby sitting!

This. She needs to be in the library. Tell her to go to reception at 3.45.

Pelot · 06/02/2025 18:26

Just get a cheap Nokia replacement phone and she can go back in the library.

Ponderingwindow · 06/02/2025 18:25

You can get a cheap phone and solve this problem.

my dd couldn’t handle navigating home at 12 either. She has some SN and navigation is one of her weaknesses. She got it eventually, but the number of practice sessions was insane and took years to complete.

NeverEverOhNo · 06/02/2025 18:25

Receptionist is not free childcare.

She needs to go to the library where there will be a member of staff working until 4ish I'd imagine in a secondary school.

KilkennyCats · 06/02/2025 18:25

Schools are there to care for the next generation. That receptionist is being a busybody
Mind boggling…
When does this compulsory care end, in your opinion, if not at the end of the school day?

cestlavielife · 06/02/2025 18:23

Get her a cheap basic phone to receive texts

BobbyBiscuits · 06/02/2025 18:23

If she sits there, then others will think they can too. It can't be one rule for her and different rules for the others.

They should be in the library or whatever the receptionist told her to go. That is her work area and she's responsible for it. She does not want to be responsible for a bunch of children using it as a common room. Her job is not to supervise children, she just does admin. And the school day for the kids has finished quite a while ago.

It's true that your DH should try and come sooner or you should try and do some trial runs where you walk with her, then get her used to walking the journey alone. At 12 she should be able to safely walk on the pavement and cross roads without an adult present.

neverbeenskiing · 06/02/2025 18:22

I work in schools. A 12 year old hanging around Reception for 30 minutes after school every day is definitely unusual, so I am pleased to hear that the Receptionist is asking questions. For all she knows it could be that your DD is avoiding going home. It's important that children are given the opportunity to make disclosures.

Having established that there are no safeguarding concerns, it's entirely reasonable for the Receptionist to ask that your DD is either picked up on time or waits in the library. In some schools the Reception staff go home at the end of the school day, they shouldn't have to stay late to be unpaid babysitters. In schools where the office remains open they will be taking calls, which are often of a confidential nature and dealing with parents and external professionals such as social workers who have come in for meetings, which are also confidential and can be very sensitive.

If your DD cannot walk home safely for whatever reason then she needs to be collected from school on time, even if this means putting the other children in ASC or she needs to wait in the library. If she doesn't have her phone then that shouldn't matter as there will be a clock in the library and she can simply make her way out at the time she knows she is being collected.

cestlavielife · 06/02/2025 18:22

They offered the library she should go there and wait for text to come out
And she is old enough to learn how to walk safely on busy roads

stichguru · 06/02/2025 18:20

It's a problem because
a) unless she's in a really tiny secondary school, there could easily be 10 or more pupils waiting for lifts and that would crowd out reception.
b) after school time, school is not geared to be responsible for her. As much as you can say she is old enough to wait by herself, practically if she did take ill or something on the school site, school would be responsible for her.

She either needs to go to an area which is still set up for children to use if there is one, or she needs to attend a club, or she needs to leave the site, at the end of school, not when it's convenient for her dad.

Raindropskeepfallinonmyhead · 06/02/2025 18:20

Goldengirl123 · 06/02/2025 18:17

Ignore her. It’s not her job to tell you that your daughter can’t wait there

Wtf?? Of course it is!!! Stupid comment

TwentyTwentyFive · 06/02/2025 18:20

madroid · 06/02/2025 18:18

@Bluevelvetsofa

School reception staff are not responsible for pupils after the end of the school day.

I don't think the receptionist is being asked to be responsible. The child just wants somewhere warm to wait. Surely that's not a lot to ask.... in a school!

Schools are there to care for the next generation. That receptionist is being a busybody.

Edited

So why can't she sit in the library like everyone else?

The school aren't saying she has to wait outside in the cold they just don't want her in the reception area it's blowing my mind that down posters think the school and the poor receptionist are in any way unreasonable.

Han86 · 06/02/2025 18:19

madroid · 06/02/2025 18:18

@Bluevelvetsofa

School reception staff are not responsible for pupils after the end of the school day.

I don't think the receptionist is being asked to be responsible. The child just wants somewhere warm to wait. Surely that's not a lot to ask.... in a school!

Schools are there to care for the next generation. That receptionist is being a busybody.

Edited

They have been offered somewhere warm - the library.
Reception is not the appropriate place for students to wait, especially for this length of time and the receptionist has kindly pointed out that the library is available.
Not sure why this is such an issue.

Dramatic · 06/02/2025 18:19

Gonnaenodothat · 06/02/2025 16:55

We are working on road safety, obviously she won't always be relying on someone picking her up, no direct buses unfortunately or buses to anywhere close to where she needs to be. She did used to in the library that's the only other place she can go but since she broke her phone it was just easier to collect from reception we don't expect anyone to look after her it was just somewhere warm to wait.
Thanks for the responses

I know it's a bit late now but you should have been working on it for years with increasing chances for her to do things independently so that by the time she started secondary school she would be able to get herself across roads safely and to walk home. I'd say you need to let her do this asap.

Anywherebuthere · 06/02/2025 18:19

Tangled123 · 06/02/2025 18:10

I am absolutely baffled by these comments. When I was at high school, I always had to wait at least 20 minutes for the bus to take us home. It was a school bus too, not even public transport. Of course we were going to wait at reception, rather than out in the cold. I don’t think our library stayed open after school every day either so couldn’t go there.

Whats baffling? It's a different situation here isnt it. No one is telling her to go out in the cold. She isnt welcome in the reception area. Shes waiting for her dad not the school assigned school bus. The open library is an option here.

madroid · 06/02/2025 18:18

@Bluevelvetsofa

School reception staff are not responsible for pupils after the end of the school day.

I don't think the receptionist is being asked to be responsible. The child just wants somewhere warm to wait. Surely that's not a lot to ask.... in a school!

Schools are there to care for the next generation. That receptionist is being a busybody.

Teenybub · 06/02/2025 18:18

If there are no special needs then you have failed her as a parent to let her get to this point without being able to cross a road. Out of my entire school the only students that wait in reception after the first week of year 7 are those with additional needs that are collected by taxi. Is it definitely that she can’t manage this task or is it that you want to baby her?

ExtraOnions · 06/02/2025 18:17

Walk to another public space, shop, cafe etc and wait there (or by the time she go there hopefully DH will have pitched up)

Goldengirl123 · 06/02/2025 18:17

Ignore her. It’s not her job to tell you that your daughter can’t wait there

RedSkyDelights · 06/02/2025 18:17

Tangled123 · 06/02/2025 18:10

I am absolutely baffled by these comments. When I was at high school, I always had to wait at least 20 minutes for the bus to take us home. It was a school bus too, not even public transport. Of course we were going to wait at reception, rather than out in the cold. I don’t think our library stayed open after school every day either so couldn’t go there.

So clearly your school reception area was designed for people waiting for school buses (I'm assuming there were more than 6 of you?)

OP's DC's school is not. In her case the library is open for children who want to stay at school beyond the normal finish time. So OP's DD should wait there as she's been asked to.

It's pretty unusual for parents to come into secondary schools to collect their children these days. I would imagine any waiting area at reception is for children with SEN who need to be handed over, or for students who have been taken ill and can't be expected to make their own way home. Not for any secondary school student that fancies it.

spongebunnyfatpants · 06/02/2025 18:16

Reception is not a child sitting service.

Most schools reception areas will close shortly after school ends. The receptionist probably wants to close up and go home. She might not be paid to wait around at that time.

When school finishes your child needs to go home, if that's not possible you need to make alternative arrangements.

If she is allowed in the library, then she should go in there.

Although she needs to check that this option is available, for health and safety reasons she can't just go and sit in there without prior arrangement.

Expecting them to accommodate her for 30 minutes after school ends is very unreasonable.

Sirzy · 06/02/2025 18:16

There is also a difference between a child waiting there for 5 minutes occasionally when a parent has been delayed and a family using it as free child care for half an hour every day!

either use what is offered - the library - or find an alternative

Oioisavaloy27 · 06/02/2025 18:14

LightCameraBitchSmile · 06/02/2025 17:59

Is everyone ignore the fact that at this school, children ARE allowed to wait in reception?

She's been asked by an adult to wait in the library.

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