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Secondary pupil not allowed to wait in reception

188 replies

Gonnaenodothat · 06/02/2025 16:32

Hi everyone,
Apologies in advance for the long post.
Dd12 is in secondary school and Dh does pick up. School finishes at 3.15pm but Dh usually gets to her about 3.45pm because he picks up our other 2 dds from primary school and both schools finish at the same time. Our eldest waits in reception for him she used to wait outside but because its cold now goes inside to wait, She isn't quite sensible enough to walk home due to lots of busy roads which have had incidents involving pedestrians recently, the traffic is mayhem around the school so its not safe for her to leave the school site.
My issue is that just lately the receptionist had been making comments to our dd such as wouldn't you rather go to the library and wait and quizzing her about why dad is late what school do her sisters go to etc to the point where dd went outside in the freezing cold because she felt uncomfortable.
Today Dh collected her and was asked by the receptionist why he was late and is there anyway he can collect her on time, she knows why he's late and that it unfortunately cannot be avoided. She says the reception area can get crowded with upto 6 pupils and that why she's asking, the reception area is always empty when he arrives and if six pupils were in there it is a large space and I wouldnt really say it was crowded. None of the other receptionists have an issue so im genuinely unsure why it's a problem am I missing something are we in the wrong to ask dd to wait inside to be collected?

OP posts:
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KingTutting · 08/02/2025 13:15

I would cover reception but my normal job didn’t involve the students. It wasn’t my place to manage them and I actually couldn’t discipline them etc. so if someone kicked off in reception I had to find a member of staff, who might all be in meetings.
Students in the library/after school activity should also be logged in, in case there is a fire.
sometimes in my daughters school a site supervisor is sat at reception, probably as staff are elsewhere and he’s just there to open/close doors.

Tiswa · 07/02/2025 16:54

The other thing is the fact she doesn’t have a phone either isn’t on the school

OP you have to sort this out either we a new phone and library or she walks

KarminaBurana · 07/02/2025 16:50

Teanbiscuits33 · 07/02/2025 08:56

I see what you mean. I left school 18 years ago but I always remember pupils in reception after school hours for various reasons and nobody batted an eyelid! Perhaps it’s changed now. It’s a pity the school can’t cover their backs if she stays regularly and get her dad to sign a waiver in case of injuries etc.

Edited

It's not that, he can't sign a waiver. As we've said upthread, it's safeguarding. When school ends and thet are dismissed they go home or to a designated area under supervision where their attendance is recorded. The reception staff have a designated job and it's not student supervision.
Anyway - it's either the Library or she finds a way to get herself home independently.

TwentyTwentyFive · 07/02/2025 09:16

Sirzy · 07/02/2025 08:58

She can stay though. It’s really a non issue she just needs to go to the designated area for children to be after school - the library.

to try to make an issue of it is just being daft and petty, tell her to go to the library and come out at 3.45!

Exactly. I honestly don't see what some people are not comprehending. All the receptionist has said is she can't stay in the reception area and she needs to use the space provided (the library) to wait. Yet some posters are responding as though she's being forced to wait outside in minus temperatures in the rain. Confused

Sirzy · 07/02/2025 08:58

She can stay though. It’s really a non issue she just needs to go to the designated area for children to be after school - the library.

to try to make an issue of it is just being daft and petty, tell her to go to the library and come out at 3.45!

Teanbiscuits33 · 07/02/2025 08:56

stichguru · 07/02/2025 07:46

It's not so much that she "needs" to be supervised. It's more that, say you left her home alone for 1/2 an hour, you do it in the confidence that she won't have an accident or will be able to cope if she does. If you have that confidence, it's fine.

While she is on school premises, she IS school's responsibility. No she doesn't "need" supervising, but if she does randomly give herself a paper cut, even if she would deal with a small cut when home alone fine, it IS school's responsibility to make sure she's ok. If they have no staff in the reception area at that time, then it is still their responsibility. So they are very much entitled to want her off the premises at the end of school, unless she is doing a designated club, event, detention etc.

I see what you mean. I left school 18 years ago but I always remember pupils in reception after school hours for various reasons and nobody batted an eyelid! Perhaps it’s changed now. It’s a pity the school can’t cover their backs if she stays regularly and get her dad to sign a waiver in case of injuries etc.

stichguru · 07/02/2025 07:46

Teanbiscuits33 · 06/02/2025 22:27

A 12 year old doesn’t need to be supervised in a reception area, surely? What are they going to do? Maybe I just live on a different planet 🤣 My school used to just put a shutter down and leave the waiting area open. There was CCTV in there as well so the staff behind the shutters could see.

It's not so much that she "needs" to be supervised. It's more that, say you left her home alone for 1/2 an hour, you do it in the confidence that she won't have an accident or will be able to cope if she does. If you have that confidence, it's fine.

While she is on school premises, she IS school's responsibility. No she doesn't "need" supervising, but if she does randomly give herself a paper cut, even if she would deal with a small cut when home alone fine, it IS school's responsibility to make sure she's ok. If they have no staff in the reception area at that time, then it is still their responsibility. So they are very much entitled to want her off the premises at the end of school, unless she is doing a designated club, event, detention etc.

KarminaBurana · 07/02/2025 07:19

I think, @GravyBoatWars , some people are perhaps not au fait with current safeguarding rules. They just remember when they were at school and don't understand how much it's all changed.

GravyBoatWars · 07/02/2025 00:19

I’m surprised some people (parents?) are confused by why a school wouldn’t be able to have random students on campus unsupervised. Schools are required to keep registers of which students are under their care in which locations at any given time, and to provide for the safety of those students; rolls aren’t just taken to track how often students are missing school. This includes things like emergency plans and ensuring students are never accessible by people without appropriate DBS checks. One of the most basic components of safety/safeguarding is knowing who is in the care of whom.

Basic example - maintenance and repair work on the premises is often contracted out to external parties and either this needs to be done in areas/times when students are not present or school personnel needs to be there supervising students at all times. Another would be a fire evacuation plan, or a lockdown procedure in case of external threat. Staff have plans and designated responsibilities for these scenarios that depend on knowing which areas might contain students and usually having a list (even a simple sign-in/out list) to account for all students present. And unfortunately students themselves can be the threat (to the safety of students, staff, themselves, or property) so rules about student presence on school grounds after hours have to guard against that. You can say that a receptionist doesn’t need to be supervising a student waiting for a parent but these sorts of grey areas where it’s left up to different parties to make independent assumptions about how much responsibility the school has are safety and liability nightmares.

OwlInTheOak · 06/02/2025 23:37

Gonnaenodothat · 06/02/2025 16:55

We are working on road safety, obviously she won't always be relying on someone picking her up, no direct buses unfortunately or buses to anywhere close to where she needs to be. She did used to in the library that's the only other place she can go but since she broke her phone it was just easier to collect from reception we don't expect anyone to look after her it was just somewhere warm to wait.
Thanks for the responses

You can get a "not smart" phone from argos for £8 to call her on.
She'd probably learn road safety better with friends whilst having some independence rather than feeling she's constantly got you watching and doing it for her. Children can't develop independence without being allowed a bit of breathing space to do so.

spanieleyes22 · 06/02/2025 23:28

Could she walk to a meeting place. How far is home. Honestly she is 12 and she's your oldest so you are still treating her like
She is in primary school. All kids her age walk home. She won't be alone there will
Be loads walking along the paths

spanieleyes22 · 06/02/2025 23:25

How do all her friends and classmates get home . I few you are babying her a bit at age 12. Can't she walk with her pals or get a bus. Usually crowds of kids are walking from a secondary.

clary · 06/02/2025 23:20

Ah OK @TotHappy I think that sounds like quite an unusual site for a school (tho maybe not?). School where I worked, students could not leave the site without being seen and would be rounded up if they did. Also staff were frequently out in the area where some would congregate to smoke to rally them back to where they should be.

Totally agree tho with no supervision happening after school – that’s kind of the point. Once the day has ended, the student needs to leave the site unless they are staying on for a club (which might simply be homework club – a chance to work in the library). That's why the OP’s DC needs to go home, meet her dad en route or be at a club/library.

TotHappy · 06/02/2025 23:14

clary · 06/02/2025 21:22

Kids are hardly supervised anyway at secondary school, reception doesn't need to be manned. Kids could be anywhere!

@TotHappy that is really not the case. Do you work in a secondary school? Of course the students are supervised. In lessons, at break time, at lunchtime (teachers have a duty rota for all of the social time). They really couldn’t be "anywhere" and there would be an issue if they were (hence registers and students being chased up for being late). That's during school hours mind you.

The issue as everyone says, is twofold IMHO:

  • Reception is not a suitable place to wait as an everyday, 30 minute practice – staff could be dealing with confidential issues in that time after school and if lots of people did it, it would be an issue
  • More importantly , @Gonnaenodothat you really should address the issue of your DC's independence and ability to cross roads and walk somewhere on her own. By the age of 12 this should be a usual thing - walking to school, to a local shop, to the park, to a friend’s house; getting the bus into town, walking to a local social activity. Please for her sake take action to make this happen – I would start tomorrow. (This assumes as others flag, that there is no major SEN – tho tbh one of my DC has LD and they were walking to and from school by year 6 – but I guess if she has serious mobility issues or some ND that makes it unsafe for her to cross roads that’s another matter. OP didn’t say so tho tbf)

Not anymore, I left in 2016. Large split site school, to travel between sites you had to cross a public road and traverse a public (though rarely used) lane. So obviously kids could get out - it wasn't in any sense a secure campus. Of course, kids were supervised in lessons and there were staff on duty in halls and corridors but there was nothing to keep the kids in halls and corridors. In fact they were encouraged out ASAP after eating as there was nowhere near enough space for everyone.
So kids at break and lunch would be anywhere within 100m radius of the school. SLT would take it in turns to wander the fields a bit but they could see a few kids at a time. They'd break up any obvious fights but I wouldn't say they were supervising the kids, rather they were supervising the field for large scale trouble. If anyone wanted to leave, light a fire, have sex, torture a bird or a fellow pupil they could and no adult would notice.
After school, kids could be anywhere. They were dismissed. Some went across to a previous classroom to pick up something they'd forgotten. Some went across to the other site for a detention. Some went to a club. Some went to watch whatever sport practice was going on on the field. Some went to the library. Some hung around waiting for mates who were in clubs/detentions. Some hung around in corridors/reception waiting for a parent. No register. If they were there too long I.e. teachers starting to leave they would be asked to go too i suppose but not by 3.45! I was usually there till 6 or 7 myself and only ever saw the odd sixth former leaving or football player.

None of this seemed unusual to me because it was exactly the same when I was a pupil at school myself, also in a large semi-rural split site school. Maybe it was.

Teanbiscuits33 · 06/02/2025 22:27

NeverDropYourMooncup · 06/02/2025 22:20

Can't go off into a private office to make a call if

a) it's an incoming one
b) there's a 12 year needing to be supervised

A 12 year old doesn’t need to be supervised in a reception area, surely? What are they going to do? Maybe I just live on a different planet 🤣 My school used to just put a shutter down and leave the waiting area open. There was CCTV in there as well so the staff behind the shutters could see.

KindLemur · 06/02/2025 22:24

is Your dd SEND? I’m not sure she needs to wait in a supervised area at 12, most kids are getting buses for an hour plus round here to various schools and sorting themselves out

NeverDropYourMooncup · 06/02/2025 22:20

Teanbiscuits33 · 06/02/2025 22:18

I agree, but on the other hand, they shouldn’t be making calls that could be overheard by other people that aren’t concerned with that information anyway, even if it’s other members of staff walking by, or a random parent could also walk in at any moment waiting to speak to a teacher. Private phone calls and meetings should be behind closed doors if there’s major concerns about sensitive information and confidentiality.

Can't go off into a private office to make a call if

a) it's an incoming one
b) there's a 12 year needing to be supervised

brunettemic · 06/02/2025 22:20

Because it’s the not the receptionists problem that your daughter, who is in high school, can’t make her own way home.

Teanbiscuits33 · 06/02/2025 22:18

mrsconradfisher · 06/02/2025 22:13

I work in a school. Reception staff make phone calls which relate to pupils, often personal, sensitive information. Don’t think they’d be too pleased about a random 12 year standing there waiting for their Dad listening to it.

I agree, but on the other hand, they shouldn’t be making calls that could be overheard by other people that aren’t concerned with that information anyway, even if it’s other members of staff walking by, or a random parent could also walk in at any moment waiting to speak to a teacher. Private phone calls and meetings should be behind closed doors if there’s major concerns about sensitive information and confidentiality.

pollyglot · 06/02/2025 22:17

So ... a potential scenario. Child impatiently waiting in reception wanders out and has a fall or a slip and a serious injury. Cleaners, after all, do their thing after school, and not always with warning signs up. Repairs are done once the kids have left. Would you sue the school or the receptionist for a lack of supervision?

mrsconradfisher · 06/02/2025 22:13

Teanbiscuits33 · 06/02/2025 21:26

Sensitive information in a reception area, which by definition is a public waiting area? She’s not actually in the office space. I think you’re reaching a bit there.

Otherwise I agree with others, unless she’s disabled or has any condition that prevents her from making her own way home, or you don’t live a reasonable walking distance away, why can she not make her own way? Perhaps there is a good reason though, and in which case they’re being a bit ridiculous IMO.

Edited

I work in a school. Reception staff make phone calls which relate to pupils, often personal, sensitive information. Don’t think they’d be too pleased about a random 12 year standing there waiting for their Dad listening to it.

NeverDropYourMooncup · 06/02/2025 21:32

Livelovebehappy · 06/02/2025 21:03

I would imagine any secondary school aged child will not want to remain in school after hours unless absolutely necessary. Why would having one person waiting in reception after school prompt others to do the same? As I said, op should just check with reception. I'm sure if it was a rule then instead of the receptionist just making passive aggressive comments, the ops dd would be told categorically not to wait in reception as it isn't allowed.

Reception are often less confident or able to tell kids to go away - after all, when there's nobody else around who could know the names of the less well behaved students, what can they do if they're told to fuck off? Much safer to say nicely 'wouldn't you rather be in the library? where there's two members of staff and other kids

I've been cornered at 5pm crossing the site in the dark by aggrieved six foot youths because I wouldn't let one of them use the recording studio unsupervised with his 12 year old female friend and some mates from the school he was on a managed move from. I do not want to think what could have happened had one of the cleaners - the only male on site - had been locking up the premises on the other end of the site instead of walking through the unlit path from a small sidebuilding where I worked alone.

Teanbiscuits33 · 06/02/2025 21:26

mrsconradfisher · 06/02/2025 16:37

She needs to either walk home on her own, or get public transport. She is in High School, not primary. Imagine if the whole of Year 7/8 thought the same way and they all waited there. Teach her road sense and let her get on with it. I imagine she is also massively embarrassed at having to wait for 30 mins for Daddy to collect her. Plus school offices might be dealing with sensitive information, it’s not appropriate for her to be waiting there.

Sensitive information in a reception area, which by definition is a public waiting area? She’s not actually in the office space. I think you’re reaching a bit there.

Otherwise I agree with others, unless she’s disabled or has any condition that prevents her from making her own way home, or you don’t live a reasonable walking distance away, why can she not make her own way? Perhaps there is a good reason though, and in which case they’re being a bit ridiculous IMO.

clary · 06/02/2025 21:22

Kids are hardly supervised anyway at secondary school, reception doesn't need to be manned. Kids could be anywhere!

@TotHappy that is really not the case. Do you work in a secondary school? Of course the students are supervised. In lessons, at break time, at lunchtime (teachers have a duty rota for all of the social time). They really couldn’t be "anywhere" and there would be an issue if they were (hence registers and students being chased up for being late). That's during school hours mind you.

The issue as everyone says, is twofold IMHO:

  • Reception is not a suitable place to wait as an everyday, 30 minute practice – staff could be dealing with confidential issues in that time after school and if lots of people did it, it would be an issue
  • More importantly , @Gonnaenodothat you really should address the issue of your DC's independence and ability to cross roads and walk somewhere on her own. By the age of 12 this should be a usual thing - walking to school, to a local shop, to the park, to a friend’s house; getting the bus into town, walking to a local social activity. Please for her sake take action to make this happen – I would start tomorrow. (This assumes as others flag, that there is no major SEN – tho tbh one of my DC has LD and they were walking to and from school by year 6 – but I guess if she has serious mobility issues or some ND that makes it unsafe for her to cross roads that’s another matter. OP didn’t say so tho tbf)
Livelovebehappy · 06/02/2025 21:03

LondonJax · 06/02/2025 19:56

The point is there is, like in my school, a library that is open at the time OP's DD needs to be indoors. Usually libraries are a fair bit bigger than reception, they don't have parents coming in who may be having an after school meeting with the head teacher (for example), the librarians won't be taking calls that could be confidential and the librarians are used to keeping an eye on students - it's part of their job every day.

Plus, as a few people have pointed out, if OP's DD is allowed to sit there because she's busted her phone then other kids will start doing the same. How do you propose stopping other kids from hanging around in reception if one is allowed to get away with it just because she and her dad can't agree a pick up time? Easiest way is for dad to say 'I'll meet you at 4pm' knowing he may get there early. Then he just waits for 10 to 15 minutes.

Our school library is open from 8.15am to 4.30pm to allow those kids who get dropped early or picked up late to have somewhere safe and warm to go. Reception have a different job to do.

I would imagine any secondary school aged child will not want to remain in school after hours unless absolutely necessary. Why would having one person waiting in reception after school prompt others to do the same? As I said, op should just check with reception. I'm sure if it was a rule then instead of the receptionist just making passive aggressive comments, the ops dd would be told categorically not to wait in reception as it isn't allowed.