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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Was I so rude???

243 replies

Mulberrypie · 05/02/2025 15:54

I am a new mum so looking for your opinion on what happened to me the other day. I am a single mum of a 4 month old baby who doesn't sleep much. Don't get much help, which is fine and when my baby sleeps I can get some mental brake. Was waiting at the till in Home Bargins and there were 2 ladies extremely loud, laughing and jumping flirting with the cashier, who was giving them bags for free... My wee one just managed to fall asleep so I thought it will be ok to ask for them to keep it the noise down. What a backlash I have received... both ladies shouting at me that I am soooo rude, joined by the cashier. I explained that I only asked politely and there is no need to get upset but was told not to take my child onto the shop... I get that, I wouldn't if I had another option. I left and was crying all the way back home. I think due to being exhausted and also the fact that I asked 2 mature ladies hoping they would understand... Maybe I was in wrong? This really bugs me... What would u do?

OP posts:
TheSunnyLemonViewer · 05/02/2025 16:41

Shop staff shouldn’t be rude to customers as a general rule, and if this was genuinely the case then you should complain to the manager. Either that or you could leave a bad review on Google for the whole world to see. All shops check their customer reviews.

TinklySnail · 05/02/2025 16:39

Blimey some of the comments here.
Ladies shouldn’t be raucous. It’s sadly because of HB demographics and clientele!
Such snobbery.

WitchesCauldron · 05/02/2025 16:39

WitchesCauldron · 05/02/2025 16:35

We all know.

Incidentally- I would go back and complain about the cashier. Can't do much about the other two sadly. Curtesy has gone down the pan.

Oops *courtesy

ExercicenformedeZ · 05/02/2025 16:38

I voted that YANBU. I hate people who screech like banshees when there is no need.

BlessedDayToAll · 05/02/2025 16:38

Getitwright · 05/02/2025 15:57

I feel for you OP. Sadly the demographic found in Home Bargains is possibly the issue here. I’m astonished daily at how unthinking, downright awful some folks can be around poor behaviour and a lack of understanding around others.

Demographic of reasonably intelligent, organised people who do a monthly bulk buy of loo rolls, kitchen rolls, personal hygiene and cleaning stuff saving money in the process and never having to bother to go into those aisles in a supermarket shop do you mean? I have never run out of loo rolls since discovering Home Bargains during Covid! Love it.

I doubt these ladies even noticed you were tired or had a sleeping baby OP and you pissed on their chips by telling them to be quiet when they were just having a laugh and a joke with a staff member who is doing a boring, repetitive job. Not sure what you wanted them to do, apologise and creep about while whispering? Their reaction wasn’t ideal but I imagine they were a bit shocked!

No need to dwell on it, just be mindful that other people can’t be expected to be quiet for your baby in a public place.

Did baby wake up during this?

WitchesCauldron · 05/02/2025 16:35

IncaDove · 05/02/2025 15:58

What demographic is that?

Edited

We all know.

Incidentally- I would go back and complain about the cashier. Can't do much about the other two sadly. Curtesy has gone down the pan.

StrawberrySquash · 05/02/2025 16:35

I don't see why you shouldn't have asked them to keep it down because the baby was sleeping. I would do it acknowledging it was a favour, 'Sorry, could you keep it down a bit, I've just got her off to sleep ', rather than implying that they were in the wrong.

Sure we all make noise, but there's give and take. I don't think they were out of order to be noisy, but I think it's only polite to respect a request to help keep a baby asleep.

IButtleSir · 05/02/2025 16:33

You were unreasonable, but it's totally understandable. The other customers and the cashier sound like they responded quite nastily.

Hopefully this will make you feel better: I was pushing my sleeping (for a change) very young baby through the park in her buggy and two young children ran up behind me, shouting and laughing. Without even thinking, I turned around and angrily shushed them. Yes, I shushed two young children for being loud... in a park. Their mother took one look at me in my sleep deprived state and immediately shushed her children too, telling them the baby was sleeping. Bless them, they then tiptoed away from me.

I'm so grateful to that mum for not having a go at me (as she would have been entitled to do).

Getitwright · 05/02/2025 16:32

JudgeBread · 05/02/2025 16:21

Cunts exist in Fortnum and Mason and Waitrose too mate, being rude and thoughtless isn't reserved only for the lower classes.

(They were rude OP and whilst I don't think you were rude, it is unreasonable to ask people to be quiet in a public place if they weren't doing anything rowdy enough to have them kicked out of the shop. It would've been kind of them to say yes but totally reasonable of them to say no, if more politely)

That’s a leap you have made, “lower class” not me. I never brought “class” into it. Maybe intelligence, empathy, ability to string a sentence together without thinking someone deserves to be called a c*nt or “mate” That sort of person maybe?

slashlover · 05/02/2025 16:31

I used to work in Home Bargains (what demographic does that make me @Getitwright ?) and it's loud in general. Kids screaming and running around etc.

heyhopotato · 05/02/2025 16:31

TheWiresAreInTheAirNow · 05/02/2025 16:22

@Getitwright would you like to clarify what you mean by:

"the demographic found in Home Bargains"

the last time I went in there the woman in front of me in the queue was wearing a t-shirt in support of Tommy Robinson, if that helps

username299 · 05/02/2025 16:29

BeyondtheBeyond · 05/02/2025 16:26

I shop in Home Bargains but I’m very quiet 😂

You can obviously afford bags!

BeaAndBen · 05/02/2025 16:29

username299 · 05/02/2025 15:59

They were flirting and jumping for free bags?

How high do you need to jump for a free carrier bag? Or is it long jump? Star jump? Is there a sliding scale by size of bag? Is there a Paralympics style category for 'need a Bag For Life but got arthritis'?

So much to think about...

Coconutter24 · 05/02/2025 16:28

What exactly did the cashier say? Not the ladies, the cashier? A lot say report to customer services but I’d only say do that if they were really rude, raised their voice at you or were being unreasonable.
YABU to ask people in a public place to keep the noise down.

BeyondtheBeyond · 05/02/2025 16:26

I shop in Home Bargains but I’m very quiet 😂

ValentineValentineV · 05/02/2025 16:25

I feel for you OP, you sound exhausted but women should not be silenced.

TheWiresAreInTheAirNow · 05/02/2025 16:22

@Getitwright would you like to clarify what you mean by:

"the demographic found in Home Bargains"

Strawberryfruitcorner · 05/02/2025 16:22

username299 · 05/02/2025 15:59

They were flirting and jumping for free bags?

Well they are getting pricier these days 🤣🤣

JudgeBread · 05/02/2025 16:21

Getitwright · 05/02/2025 15:57

I feel for you OP. Sadly the demographic found in Home Bargains is possibly the issue here. I’m astonished daily at how unthinking, downright awful some folks can be around poor behaviour and a lack of understanding around others.

Cunts exist in Fortnum and Mason and Waitrose too mate, being rude and thoughtless isn't reserved only for the lower classes.

(They were rude OP and whilst I don't think you were rude, it is unreasonable to ask people to be quiet in a public place if they weren't doing anything rowdy enough to have them kicked out of the shop. It would've been kind of them to say yes but totally reasonable of them to say no, if more politely)

SaltyPig · 05/02/2025 16:21

They did nothing wrong and don't know you. A till in a busy shop would be the last place I'd go with a sleeping baby. You say you had to in there, really?

GrannyWeasel · 05/02/2025 16:20

Try not to dwell on it OP. If they'd had an ounce of common decency, they would have seen that you were tired and stressed and would have sympathised with you rather than kicking off. Unfortunately, a lot of people are aren't interested in making things easier for others.

You're doing a great job. It will get easier.

DUsername · 05/02/2025 16:19

SpringBunnyHopHop · 05/02/2025 16:05

I really feel for you but you can’t ask people to be quiet in public.

Is there anyone you can reach out to for support?

Yeah, this basically. And I absolutely understand how you go to the point where you asked - I've been there myself..sleep deprivation is all consuming.
I remember opening my door once and yelling at a couple of scrap men who'd noticed some scrap metal on my drive and decided to take it. They were yelling and laughing at each other right outside my living room window, I'd just walked for 40 minutes to get my baby to sleep and he was in there in his pram.
I flew out the door and shouted at them. They looked terrified and pretty much tip toed away the poor buggers!!!
I look back and laugh now, you will one day too. Although I'm sure it feels a long way off.

FoxtonFoxton · 05/02/2025 16:16

Yes, you were being unreasonable, but in your sleep deprived state it's understandable. If you didn't want them to wake your baby you should have stepped out of the queue until they had left. You can't go to a shop and expect people to whisper. Don't worry about it, there's no need to cry. It's just a few strangers. Move on and forget it.

Frangela · 05/02/2025 16:15

Jackiepumpkinhead · 05/02/2025 15:59

Whilst I don’t think you were rude, I do think it’s unreasonable to ask people to be quiet in a public place. They shouldn’t have shouted at you but they were ‘within their rights’ to say no to your request.

This.

I do absolutely get it, though. DS never slept as a small baby, and I used to leave a note out on the door for the postman during his very occasional daytime naps saying BABY SLEEPING, PLEASE DONT RING — LEAVE PACKAGES BY DOOR. Only once it blew away, and the poor man rang the doorbell, startling DS awake into screams, and it was all I could do to calm down and remind myself it was in no way his fault before I answered the door.

(He was the nicest man, took one look, said ‘It gets better, I swear’ and until DS was about three used to sneak onto the lane on tiptoe!)

FrenchandSaunders · 05/02/2025 16:13

I think the fact that you're so sleep deprived is affecting this ... I remember being like that when mine were tiny. It makes you irrational ... and it is irrational to asking people to be quiet in public. Hope his sleep improves OP.