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AIBU?

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To report NSPCC child line?

109 replies

familyportrait · 30/01/2025 18:11

Every Thursday after I take DD to her swimming lesson, and after her lesson I take her to WHSmiths for a magazine as a treat then walk home. Every single week I am HOUNDED by the NSPCC to set up a direct debit.
Now I am not charity shy and I donate to certain causes each month but I don't expect to be hounded. Today (6th week in a row) they cornered me and actually stood in front of the shop door making it hard to leave. They practically cornered me and my pre school aged child. I said to them that I do not want to commit to setting up a direct debit. They then probed and said 'why?' I said because it's not something I'm looking for. These two men then said 'well why not, you're helping children!' I said again, I don't want to set up a direct debit. I may think about an online one time donation. But that wasn't enough. He then said 'well you can afford it, you come in here every week and buy your daughter a magazine so you can set up a direct debit!' I then snapped and said 'no, my finances are fucked, I can't afford it, now please get out of my way!' (My finances are not fucked, I was just trying to think of something to get them to piss off!)

He then winced and put his hands up to his ears and said 'don't swear in front of your child.' And tried to guilt trip me! They didn't intimidate me but I can absolutely see how they would an elderly person or a vulnerable person. WIBU to complain about them? They've really annoyed me!

OP posts:
Dotjones · 31/01/2025 11:09

If you have the time to spare it can be quite good fun to mess with chugger scum. Google "fuck over a chugger" for tips, but my favourite method is to turn the tables on them and hassle them into giving you their money and details for a charity that is of interest to you. It's a form of public service, every second of their time you waste is a second they're not hassling some other innocent person.

Remember, chuggers are not humans in the strictest sense of the word, so pretty much any tactic outside of physically assaulting them is fair game.

Mama2many73 · 31/01/2025 11:05

JC03745 · 31/01/2025 10:14

Not exactly the same, but years ago I ordered free leaflets online about conceiving and pregnancy.

The company that sent them, called me a year later, to ask how I found the leaflets and how was my baby?

I said that I'd actually had my 2nd MC the week earlier and had no baby. She then asked whether I'd like to make a donation for the cost of the leaflets! I said well no, they were free, there was no indication/request for a donation when I ordered them and I didn't feel it was right to ask me for a donation.

She continued 'Well what about all those that do have babies and found the leaflets helpful. Wouldn't you want to donate for them?'

Wow! Just wow!
How completely shock of her! !

What awful thing to have experienced!

Jc2001 · 31/01/2025 11:04

It's a real pet hate of mine when stores allow the chuggers set up camp by the exit. I would complain to the atore.

Mama2many73 · 31/01/2025 11:02

Hihihello193 · 31/01/2025 07:43

This is not OK. I'm so sorry. You should contact the supporter services department of the NSPCC to make a formal complaint. UK charities are bound in all fundraising activities by the Fundraising Regulators code of practise - in this case, you should mention Section 8 - specifically.

8.1. 2 in the Code of Fundraising Practice You must avoid causing an obstruction, congestion and nuisance to the public. You must not deliberately block the path of members of the public.

8.1.1
While fundraising, you must not:• act in any way that might reasonably cause members of the public to be or become startled or anxious;• act dishonestly or manipulatively, or deliberately try to make a potential donor feel guilty.

Personally, i believe some
charities do need to use public facimg fundraisers, and yes they usually have to use outsourced to other companies - not many volunteers would want to do this, and the costs of hiring permanent in-house teams for face to face fundraising is very high. Sadly this leaves room for external companies to come along and fill the gap. Many of those companies have bad reputations or a few bad eggs. (Though not all of them).
The NSPCC will want to know about your experience, and they WILL he be legally bound to report such complaints to the Regulator each year.

I hope that helps, sorry you had such a shit experience. Especially with your daughter there, really disgraceful on the part of that fundraiser :(
X

Well I've just screen shot that info!

Thank you !!

WouldIBeMad · 31/01/2025 11:02

Report - when I was on maternity leave (14 years ago) I used to do their £2 a month thing, they called and asked me to up it to £7 - I said I couldn't afford to right now as I was on Mat Leave, and they said that was selfish and not every child was as lucky as mine. They pushed and pushed, and in the end I hung up, called their main line and cancelled my DD and told them why. I was, and still am, so disappointed.

Mama2many73 · 31/01/2025 10:59

I either don't make eye contact and just walk past or if I get caught I say 'I can't commit to a monthly payment, sorry'.

If I felt intimidated or they stopped me leaving I think I'd do a loud 'please move out of my way' so other people pay attention, or walk back into the shop and make a fuss with a staff member/manager.

OwlInTheOak · 31/01/2025 10:44

That's completely unacceptable.
Especially for a charity working for children, trying to guilt you about buying something for your child and being intimidating infront if a child is disgusting.
I would report it to the charity and the shop.

2025ishere · 31/01/2025 10:41

JC03745 · 31/01/2025 10:14

Not exactly the same, but years ago I ordered free leaflets online about conceiving and pregnancy.

The company that sent them, called me a year later, to ask how I found the leaflets and how was my baby?

I said that I'd actually had my 2nd MC the week earlier and had no baby. She then asked whether I'd like to make a donation for the cost of the leaflets! I said well no, they were free, there was no indication/request for a donation when I ordered them and I didn't feel it was right to ask me for a donation.

She continued 'Well what about all those that do have babies and found the leaflets helpful. Wouldn't you want to donate for them?'

So sorry you had that awful experience

2025ishere · 31/01/2025 10:34

I sometimes feel sorry for the polite ones , knocking on door after door and getting rejected. Some of them are probably young people desperate for work. One looked so dejected after I said no, I thought he was quite vulnerable and the young people’s charity he was chugging for should be supporting him not giving young people this kind of work. I emailed and complained that they shouldn’t be involved in what seems to be exploitation of young people but just got a water off a duck’s back kind of response that they weren’t directly employed by them. Missing the point as they contract the employers. Obviously the one’s OP came across were totally out of order.

PokerFriedDips · 31/01/2025 10:24

The direct debit chuggers aren't actually employees of the NSPCC they are working on commission and the first year of your donations actually goes to the company that employs them and to their salary and bonuses.

They are not supposed to block you or to continue to engage with you if you don't engage with them. Strategy 1 is to completely ignore them. Strategy 2 if that doesn't work is to stick to a single non-engagement line eg "Leave me alone. Do not talk to me" - anything you say that gives them a reason why you don't want to donate or anything expressing an opinion they can reply to counts as you initiating conversation and it is legitimate for them to reply.

If they still try to engage with you after you say "Leave me alone. Do not talk to me" is them breaking the rules they are supposed to be operating on and yes it's fair to report them but it sounds like your previous exchanges could be characterised from their pov as you choosing to engage in conversation.

JC03745 · 31/01/2025 10:14

Not exactly the same, but years ago I ordered free leaflets online about conceiving and pregnancy.

The company that sent them, called me a year later, to ask how I found the leaflets and how was my baby?

I said that I'd actually had my 2nd MC the week earlier and had no baby. She then asked whether I'd like to make a donation for the cost of the leaflets! I said well no, they were free, there was no indication/request for a donation when I ordered them and I didn't feel it was right to ask me for a donation.

She continued 'Well what about all those that do have babies and found the leaflets helpful. Wouldn't you want to donate for them?'

Thelittleweasel · 31/01/2025 09:33

@familyportrait

It's fatal to get involved in any way. Simply say - if you wish - "no thank you" and pass by without stopping.

NewYearStillFat · 31/01/2025 08:52

I have never heard of the term chuggers before. I shall use it now!

I once witnessed a “chugger” for the wildlife trust boot a duck, laugh with her fellow chugger and then ask me to support them. I was so horrified I had just witnessed her cruelty and then she had the audacity to ask me for money for the very cause she’d just been cruel to.

I did notify the charity and they seemed to take it seriously.

comedycentral · 31/01/2025 08:49

It won't be them, it's will be a fundraising agency acting on their behalf. They will want to know if their charity is being misrepresented in this way and may even stop working with this company. There will be a contact form on their website.

AMouseWithValour · 31/01/2025 08:42

I agree with other posters, just keep saying 'No' and walk past. it's the quickest and easiest way to deal with them.

However, if you feel forced to engage I would either say:

I already give to you

or

I have chosen my charities carefully and thoughtfully and I'm afraid you have not made the list this year, but I may reconsider in January, but I'm in a rush now, so please let me go.

or
Are you fucking kidding me? The NSPCC? There is no way in hell I would give to them. They refused to apologize for a member of staff masturrbating in a gimp costume in the office loos then putting it up on the internet? They were forced to sack him in the end, but called anyone homophobic who thought it was not a great look for a child safeguarding organization to have someone wearing fetish gear in the office. Or fact that they thought Munro Berghof would make a suitable ambassador shows why there is no way on earth that I would give them money.

(For more info do an Advanced Search on NSPCC on the Feminism Sex and Gender topic. The NSPCC has a record of serious misjudgment)

Beeinalily · 31/01/2025 08:19

I get that people just want them to go away, but why SHOULD we have to lie? "No thank you " should be sufficient. As for the OP being berated for buying her child a treat - they really are tosspots.

Vertigo2851 · 31/01/2025 08:12

Report them to the council.

RabbitsRock · 31/01/2025 08:08

That’s awful OP! I hate being approached when I’m out or when people come to the door. So invasive! Definitely report them. My stock answer is that I already support the particular charity. So far nobody’s checked!

CarefulN0w · 31/01/2025 08:07

Different tactic, but I've occasionally, shaken their hand, thanked them for doing a marvellous job, told them I've had a DD for years and am passionate about their organisation. Then walked off Grin.

theressomanytinafeysicouldbe · 31/01/2025 08:02

I just say I already donate and if they get their tablet out and start asking for name (which some do to check) I just say I already give you my money and now you want my time, I don't think so

NotsosunnyShropshire · 31/01/2025 07:50

You don’t owe them an explanation or excuse. Just a polite no thank you and continue walking past. If they persist then get loud and draw attention.

EmpressOfSoreen · 31/01/2025 07:49

Report them.

If they ask you again, tell them you hate children. That works. There's no point in humouring these people. Just be direct. "No, don't want to donate to dogs trust because dogs are shit." "I won't be helping the nspcc because kids are annoying." "I don't care about cancer." Etc.

eurochick · 31/01/2025 07:45

Never engage. Don't make eye contact. Walk past them like they are invisible. I do this every time with chuggers. It's rude but so are they so I don't care.

Hihihello193 · 31/01/2025 07:43

This is not OK. I'm so sorry. You should contact the supporter services department of the NSPCC to make a formal complaint. UK charities are bound in all fundraising activities by the Fundraising Regulators code of practise - in this case, you should mention Section 8 - specifically.

8.1. 2 in the Code of Fundraising Practice You must avoid causing an obstruction, congestion and nuisance to the public. You must not deliberately block the path of members of the public.

8.1.1
While fundraising, you must not:• act in any way that might reasonably cause members of the public to be or become startled or anxious;• act dishonestly or manipulatively, or deliberately try to make a potential donor feel guilty.

Personally, i believe some
charities do need to use public facimg fundraisers, and yes they usually have to use outsourced to other companies - not many volunteers would want to do this, and the costs of hiring permanent in-house teams for face to face fundraising is very high. Sadly this leaves room for external companies to come along and fill the gap. Many of those companies have bad reputations or a few bad eggs. (Though not all of them).
The NSPCC will want to know about your experience, and they WILL he be legally bound to report such complaints to the Regulator each year.

I hope that helps, sorry you had such a shit experience. Especially with your daughter there, really disgraceful on the part of that fundraiser :(
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