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Pensions advise needed !!!!transfer value reduce by £100k

30 replies

Needacupofteaandcrackers · 28/01/2025 18:18

Hello Please can anyone advise me.

On the online site the transfer value of my pension has reduced by over £100k to £300k, since 2021. The yearly pension has increased slightly to £16 per year, when I am 60years, in just on over 2 years. This is for LCP Telefonica pension.

When I rang them today they just quoted “market forces “ and in an email have said nothing is affected and they reassure “some reassurance that this is simply about a change in the cost to the scheme of meeting the pension promises they have made to you, and is common across the industry.”

But this is not true because my 25% tax free amount has now similarly reduced, so it has a significant impact ?? So why are they trying to bamboozle me !!! And how do I respond?

This is in contrast to colleagues at aviva pensions who have seen yearly increases.

OP posts:
New posts on this thread. Refresh page
abracadabra1980 · 12/03/2025 19:02

This is really a really well articulated response. Thank you.

zzplec · 12/03/2025 13:15

OP: Have you thought about the implications of taking a 25% lump sum or have you just assumed it's a good thing to do because that's what people (with Defined Contribution schemes) do?

If you take a lump sum then the amount of your guaranteed pension will be reduced. Have you weighed up the benefit of a lump sum at the start of your retirement versus a smaller pension for the rest of your life?

www.moneyhelper.org.uk/en/pensions-and-retirement/pensions-basics/defined-benefit-or-final-salary-pensions-schemes-explained

MostHighlyFlavoredGravy · 12/03/2025 11:19

Some good replies above - does that help, OP?

@abracadabra1980 your comment about it being like another language is spot on. Part of my job is reviewing pensions member communications and the holy grail of (a) brief (b) easy to understand for the layperson and (c) accurate, is hard to find! It usually feels like we have to pick 2 out of the 3, with brevity being sacrificed, but you then run the risk of the letter not being read at all.

Part of the challenge is that many people (understandably!) ignore letters about their pension until they are in their 50s/60s and thinking about retirement, and then suddenly are faced with big decisions about their benefits. It's too late to do anything about that in the private sector, but I think public sector employers could probably do more to help new starters understand their pension and what a great benefit it is for the amount they have to contribute (you often see posts on MN from public sector workers who don't even understand that they have a defined benefit pension rather than a DC "pot", which blows my mind a bit! But I get that it's easy to say that when I work in the sector).

NoDramas · 12/03/2025 10:03

I think if you take time to digest all the replies above then it will sink in.

I'm in exactly the same boat as you.

In Dec 2020 I was advised by letter that there was £140k in my (defined benefits) pension. I (erroneously) assumed this figure would continue to grow. In reality this was a transfer out value AT THE TIME. So if I had wanted to remove the money from my scheme and invest elsewhere then that is the amount I would have been given. I know this because a colleague transferred out shortly before this date and they received 200k. The general received wisdom is you don't transfer out of defined benefits schemes. Most financial advisors would advise against it.

Fast forward a few years and I thought I'd check again what the "pot" value was. I got a major shock to see it was £100k! I had thought that like a DEFINED CONTRIBUTION or PERSONAL pension the value would go up over time.

Some research led me to understand what has been described by previous posts.

So, in approximate numbers my "pot" no matter its "value" is always going to pay me £5k annually. Similarly your pot, whether on paper it is £300k or £400k, will pay you whatever it is projected to pay you at age 60. It's just that presently the 300k does the same work as 400k did a few years ago. Hopefully that makes sense.

In the big scheme of things you will get what you were projected to get annually. Unfortunately due to "market forces" it's the tax free lump that has taken the hit so yes that is where you lose out.

Depending on what happens between now and then when you reach 60, the 300k figure could go up or down and then the tax free number will similarly go up or down.

It's not nice to have a shock particularly if you were using the higher number to make financial decisions. Hopefully you are now in a better place to understand what has happened.

zzplec · 12/03/2025 08:24

DB and DC work differently.

DB guarantees a certain amount of pension every year. You don't have an individual pot of money as you would with a DC scheme.

The DB pension company works out how much it will cost them to provide you with the set income each year. This figure didn't used to be of interest to the member themself because it didn't affect them - they knew they were getting £x at retirement so as long as the pension fund has enough to cover that, they don't need to know the mechanics.

But with the option of accessing 25% of the value, you have been looking at the transfer value of your pension. However you don't understand that the transfer value isn't the value of a pot of money that belongs to you (as it would in a DC scheme). The transfer value of a DB scheme is the amount, at that point in time, it would cost to provide you with the set £x pension for the rest of your life. Similar to how an annuity works. This amount varies over time - sometimes it would be more expensive, sometimes it would be cheaper.

So the 25% is based on the value, at this point in time, of the amount of money it would cost the pension fund to generate your entitlement to receive £x per year. And it sounds as if the amount the provider needs to fulfil it's obligation has dropped from the last time you asked them.

A 25% lump sum would mean reducing your guaranteed £x pension and the pension fund giving you the amount they no longer need to maintain payment of the whole £x. That's what PPs have been explaining.

IAmNeverThePerson · 12/03/2025 08:12

this is my understanding, but not my field.

Your pension at 60 cannot go up and down with investment returns - it is a defined benefit.

however the cost (to the trustees) of providing that benefit can change. A transfer value is an estimate of the cost of providing that pension. This can go up and down based on the assumptions trustees make about future investment strategy, mortality inflation etc.

You can give up 25% of your pension for a lump sum. That is a set amount of pension.

However how that lump sum is calculated depends on assumptions made by the trustees - investment returns, mortality and so on. So the “value” attached to the 25% of pension can change.

Does that make sense?

Hayley1256 · 12/03/2025 07:58

Are both calculations based on you taking the lump sum at 60?

abracadabra1980 · 12/03/2025 07:58

OP I admire anyone being able to understand this who isn't in the finance world. It's like learning another language.
Surely pension language can be simplified these days.
I use Chat GPT an awful lot. I find it enormously helpful for questions and sometimes ask it to break things down to me as if I'm a 5 year old 😊

NeedingCoffee · 12/03/2025 07:55

AirborneElephant · 12/03/2025 07:50

Not for final salary schemes, the lump sum has nothing to do with market performance.

The lump sum is based on the cost “saved” of not having to provide the amount of guaranteed income you give up. That is the “commutation rate” referred to above, and those will change regularly. As annuity rates rise, the lump sum will decrease, and annuity rates have risen significantly over the last two years.

Annuity rates are based on lifespan projections and gilt rates, which if anything are slightly inversely correlated to market performance.

This poster has explained it perfectly OP.

Needacupofteaandcrackers · 12/03/2025 07:52

It’s DB scheme so will have a yearly pension. I’m questioning why the 25% that I can take a 60yrs has drop so much

OP posts:
AirborneElephant · 12/03/2025 07:50

Needacupofteaandcrackers · 12/03/2025 07:39

@MostHighlyFlavoredGravy it still doesn’t make sense as to why my lump has declined by 30% from 2021 of £115,000 to £81,000, based on taking 25% lump sum when I am at 60years. The market has gone up in comparison, so would have expected the same for the lump sum calculation

Not for final salary schemes, the lump sum has nothing to do with market performance.

The lump sum is based on the cost “saved” of not having to provide the amount of guaranteed income you give up. That is the “commutation rate” referred to above, and those will change regularly. As annuity rates rise, the lump sum will decrease, and annuity rates have risen significantly over the last two years.

Annuity rates are based on lifespan projections and gilt rates, which if anything are slightly inversely correlated to market performance.

zzplec · 12/03/2025 07:49

OP: is your pension a Defined Benefit scheme or Defined Contribution? Do you understand the difference?

It sounds like it might be a DB scheme but you're expecting it to act like a DC scheme, ie having a pot of money to access.

Needacupofteaandcrackers · 12/03/2025 07:39

@MostHighlyFlavoredGravy it still doesn’t make sense as to why my lump has declined by 30% from 2021 of £115,000 to £81,000, based on taking 25% lump sum when I am at 60years. The market has gone up in comparison, so would have expected the same for the lump sum calculation

OP posts:
MostHighlyFlavoredGravy · 11/03/2025 19:37

Other than getting a quote there isn't really anything you can do in terms of "next steps" because where elements of your benefits are calculated based on actuarial factors then your entitlement is based on whatever the factors are at the time - the factors used in the past are irrelevant (I'm not an actuary and dont know whether it would be typical to disclose "old" factors for information purposes, but they could be worried about creating further confusion). Is there a phone number for the scheme administrators in the newsletter they sent out? If so then someone might be able to explain things over the phone to put your mind at ease. I know it's complicated but it doesn't sound as though anything untoward has happened here.

Angels1111 · 11/03/2025 12:34

Needacupofteaandcrackers · 11/03/2025 12:19

@Tryingtokeepgoing @MostHighlyFlavoredGravy

thankyou for your help before

I feel gaslighted and can’t get a straight answers regarding previous commutation factors

this was the response

“We can confirm that the Trustee bought an insurance policy with Pensions Insurance Corporation (PIC), called a ‘buy-in’ policy, in November 2024. This information was confirmed in a recent newsletter provided to all members of the Plan.

As such, the Trustee and PIC are required to keep the retirement and commutation factors under regular review and therefore they will change on a regular basis. The Plan’s factors are revised monthly in line with wider financial conditions and actuarial assumptions to reflect the latest expectations of life expectancy, future inflation etc. We note you have asked for a comparison of the current retirement and commutation factors against the previous factors used by the Plan. Please note, we are unable to provide this information as factors are not guaranteed and are subject to regular review.

We can confirm that you are able to view estimated illustrations of your benefits, including your estimated tax-free lump sum, on the Telefonica UK Pension Plan website. Please note these figures are calculated using current retirement and commutation factors. As these estimated quotations provided on the website are illustrative, they may change. If you are planning your retirement soon, you are able to request a formal retirement quote which will include the forms to complete, and return should you decide to proceed.”

not sure of next steps other than get a quote (which was previously sent yearly anyway) but will be as above

I'll try and explain as best as I can, but please do ask any questions.
Transfer values are set based on current market conditions.

So say you're due a pension of £1000 per year from your pension scheme.

You want to take that £1000 per year out.

The actuary has to convert that to a lump sum figure.

They'll base that on market conditions and what the scheme is investing your money in. Eg "I'd have to invest £A in equities and bonds to give this person £1000 a year".

Market conditions change. So now, it seems, they only have to invest £B (less than A) in equities and bonds to give this person £1000 a year.

The main reason for this is that gilt yields have gone up in the last few months. Gilts are issued by the government to individuals, you buy them and they pay you back "coupons". It's basically like lending the government money and them paying you back with interest. In the last few months the interest the government is paying back on gilts is higher.

Does that make sense?

PS it's odd they won't give you the factors themselves but you can ascertain roughly what they've used yourself

Needacupofteaandcrackers · 11/03/2025 12:19

@Tryingtokeepgoing @MostHighlyFlavoredGravy

thankyou for your help before

I feel gaslighted and can’t get a straight answers regarding previous commutation factors

this was the response

“We can confirm that the Trustee bought an insurance policy with Pensions Insurance Corporation (PIC), called a ‘buy-in’ policy, in November 2024. This information was confirmed in a recent newsletter provided to all members of the Plan.

As such, the Trustee and PIC are required to keep the retirement and commutation factors under regular review and therefore they will change on a regular basis. The Plan’s factors are revised monthly in line with wider financial conditions and actuarial assumptions to reflect the latest expectations of life expectancy, future inflation etc. We note you have asked for a comparison of the current retirement and commutation factors against the previous factors used by the Plan. Please note, we are unable to provide this information as factors are not guaranteed and are subject to regular review.

We can confirm that you are able to view estimated illustrations of your benefits, including your estimated tax-free lump sum, on the Telefonica UK Pension Plan website. Please note these figures are calculated using current retirement and commutation factors. As these estimated quotations provided on the website are illustrative, they may change. If you are planning your retirement soon, you are able to request a formal retirement quote which will include the forms to complete, and return should you decide to proceed.”

not sure of next steps other than get a quote (which was previously sent yearly anyway) but will be as above

OP posts:
Needacupofteaandcrackers · 20/02/2025 18:14

Thankyou both @Tryingtokeepgoing and @MostHighlyFlavoredGravy yes thanks I will ask them “what the option (comutation) factor used in your 2021 projection was, and what it is in the latest projection.” This is invaluable help x

OP posts:
MostHighlyFlavoredGravy · 20/02/2025 17:27

Tryingtokeepgoing · 20/02/2025 17:13

I am not an expert, but I think that lump sums for DB pensions are calculated based on what's called a 'commutation factor', which is effectively how much tax free cash you get for every £1 of pension given up. It seems as if the Telefonica DB scheme calls this an option factor.

These have to be reviewed periodically to ensure that members are treated fairlly, regardless of whethter they take a lump sum or not. I guess, but don't know for sure, that there is a correlation betwen gilt yields and commutation factors, and so as gilt yileds increase comutation factors fall, and you 'need' a lower lump sum to compensate for each £1 of pension given up.

So, if I were you I would ask them what the option (comutation) factor used in your 2021 projection was, and what it is in the latest projection.

This is correct. I'm not an actuary but work in the industry. The final bit about your entitlement at age 60 being unaffected just means that there is no change to the amount of pension you are projected to get at age 60 (based on the accrual rate × pensionable service x final pensionable salary formula and then revalued to take into account inflation during the period between leaving service and retiring) if you retired without taking a tax-free cash lump sum. The impact of the factors change just affects the amount of tax-free cash you get for each £1 of annual pension exchanged (or "commuted") for a tax-free pension commencement lump sum. Hope that makes sense!

Tryingtokeepgoing · 20/02/2025 17:13

Needacupofteaandcrackers · 20/02/2025 16:13

@Tryingtokeepgoing hello thanks for your help earlier I just wondered if you were able to advise on a response as I still don’t get what factors they are referring to ? And how they can say that payment is not affected as the lump sum is.

I am not an expert, but I think that lump sums for DB pensions are calculated based on what's called a 'commutation factor', which is effectively how much tax free cash you get for every £1 of pension given up. It seems as if the Telefonica DB scheme calls this an option factor.

These have to be reviewed periodically to ensure that members are treated fairlly, regardless of whethter they take a lump sum or not. I guess, but don't know for sure, that there is a correlation betwen gilt yields and commutation factors, and so as gilt yileds increase comutation factors fall, and you 'need' a lower lump sum to compensate for each £1 of pension given up.

So, if I were you I would ask them what the option (comutation) factor used in your 2021 projection was, and what it is in the latest projection.

Needacupofteaandcrackers · 20/02/2025 16:13

@Tryingtokeepgoing hello thanks for your help earlier I just wondered if you were able to advise on a response as I still don’t get what factors they are referring to ? And how they can say that payment is not affected as the lump sum is.

OP posts:
Needacupofteaandcrackers · 20/02/2025 14:05

Hello I would like help with a response to the got a message back from LCP pensions, not sure what they mean by factors or also why they have stopped mailing pensions statements

I asked specifically :-

Hello,

Please can I have an explanation as to why my lump has declined by 30% from 2021 of £115,000 to £81,000, based on taking 25% lump sum when I am at 60years.

The response is:-
“
We can confirm that the change in your maximum tax-free lump sum on the Telefonica UK Pension Plan website is due to a regular review of the option factors which are applied to your pension at retirement. If you wish to exercise any options to retire at a different date to your Normal Retirement Age (age 60), or exchange some of your pension for a tax-free cash lump sum, these factors are used to ensure that you are getting a fair value for your adjusted pension and lump sum. Your final salary pension entitlement at age 60 is not impacted by updates to these option factors.

OP posts:
Needacupofteaandcrackers · 28/01/2025 19:30

Thankyou for explaining @Tryingtokeepgoing @craigth162

yes it is finally salary. No idea what it’s invested in. I will contact them tomorrow to get an estimate of the 25% tax free amount.

OP posts:
HellofromJohnCraven · 28/01/2025 19:15

Indeed. I was offered, in 2022 £147k against benefits of circa £6k pa. Scheme was desperate to off load. I have to apply each time to get a transfer value but guarantee it won't be that now!

Traitorbaiter · 28/01/2025 18:48

Tryingtokeepgoing · 28/01/2025 18:36

The rise in gilt yields since 2021 will have led to a drop in the transfer value of a DB scheme, if you’re looking to transfer out, but won’t make any difference to the actual benefits received if you stick with it. At one point DB schemes, when interest rates wee almost 0%, were offering 30/40 times the annul penson payable to get rid of the liability. Today, many DB schemes are in surplus, interest rates are higher and they have no need to aggressively dump liabilities.

This is exactly how my IFA explained it to me last week.
Unless things change, ours will stay put until we are 65. 🥴

Figmentofmyimagination · 28/01/2025 18:46

The last thing you want to do is transfer out of a DB pension! You need some pension advice.