Active discussions

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Hairdresser ruined my top

115 replies

Perpetuallyannoyed · 27/01/2025 19:51

So, I had an appointment at the hairdresser at the weekend. Colour, cut, blow dry. All fine until I got home and realised that the back of my top near the neck was all stained (I’m assuming from the dye). I would usually be annoyed, but I was even more annoyed as I had only bought the top the previous day. I messaged my hairdresser about it, with a photo and asking whether they recommend that customers wear an old top to appointments as this had happened to mine. I thought she may offer to replace it. She didn’t, she just sorry that happened. The more I think about it, the more p*ed off I am! It wasn’t an expensive top or anything, so I wasn’t out in anything fancy but it is ruined and I can’t use it now. AIBU for thinking they should offer to replace it or knock some money off my next appointment as a goodwill gesture?? Or should I have worn an old top that I didn’t mind getting ruined??

OP posts:
Original poster
Perpetuallyannoyed · 27/01/2025 20:41

LadyContrary · 27/01/2025 20:31

Going against the grain here… I don’t ever wear old clothes to the hairdresser. Sometimes my appointment is directly before going out and I am quite dressed up. I have never ever had an issue, that’s what all the capes, towels etc are for, surely? If I’m doing a desperate colour touch up at home, that’s a different story - old clothes, old towels etc but that’s why I pay a fiver for a box dye and 30 times as much to my hairdresser - it’s a different experience.

In short, I’d be raging.

The only thing my hairdresser asks customers not to wear is hoodies- she says they really get in the way and are difficult for her to keep clean during colouring.

This was what I was thinking. I often go to the hairdresser and then go out to dinner, etc afterwards so I’m not always wearing old clothes, etc. I know about the hoodies thing, and I don’t wear earrings either as they can get caught in the towel when they’re drying your hair. It’s just I’ve been having my hair dyed for 15 years and it’s never happened before. Yes, if I was doing it at home I’d probably cover my entire bathroom in plastic sheet 😂 I would not do it myself at home 😬

So, I was pretty annoyed. Especially as money is tight for me right now. However, the majority here have said I am being unreasonable. So we’ll go with that!!

OP posts:
MJconfessions · 27/01/2025 20:40

I see both sides of this but ultimately voted YABU.

Personally I follow my hairdresser on social media where she posts a lot of her clients, therefore from that I feel that most people dress quite casually to the hairdresser ie not wearing brand new nice tops?

I tend to wear dark clothing like black turtlenecks or sweatshirts as this has happened to me before. It is annoying and it shouldn’t happen but I also don’t wear anything nice to the hairdresser to preempt the risk.

The first time this happened in my old salon, the hairdresser spotted it and rinsed it off which really did help fade the stain. I was able to lift the rest of the stain off at home using Vanish.

The second time this happened, I found a new salon and didn’t go back. I didn’t mention it to them, I just felt it was going to be a recurring thing and the resulting hair wasn’t worth the hassle.

Coconutter24 · 27/01/2025 20:40

Perpetuallyannoyed · 27/01/2025 20:18

I think people are getting this bit a bit wrong. She’s a really lovely girl, I said it like this as an almost ‘is this me being stupid, should I have worn an old top 😬😬😬’ eeek kind of moment as I didn’t want to upset her or blame her, rather than a passive aggressive moment. Like I’ve said to a previous poster, I’m genuinely curious as to whether I’m being unreasonable. And if I am fair enough, I’ll let it go and put it down to experience.

Show quote history

I think if you worded your message to her how you have above then it does come across passive aggressive whether you meant it to or not. If you didn’t want to blame or upset her the best thing to do would of been to think ‘my new top is ruined I shouldn’t of worn that and now I know next time to wear an old one’. There was no need to even message her, you don’t need someone to tell you what to wear especially seen as you saw what happened to your new top. I do think YABU and should let it go

Hotflushesandchilblains · 27/01/2025 20:37

I would never expect hairdressers to get dye anywhere except my hair - not on my face, not on my clothes. I would ask them for compensation.

2chocolateoranges · 27/01/2025 20:34

I always wear an old top when I get my hair coloured just in case, I thought that’s what everyone would do.

youve overreacted but learned a lesson of not wearing anything new or good to the hairdresser.

StarStay · 27/01/2025 20:32

To be honest I don't think you're unreasonable to not expect to come out of the hairdresser's with dye on your shirt and your top ruined. I've been having my hair dyed for years and I've never had this happen to me. I'm not sure I'd expect them to replace the top but I would have thought they'd offer a voucher or something cus they f'ed up

Catza · 27/01/2025 20:31

Lyannaa · 27/01/2025 20:10

Don't they put a gown and a towel on you? How did they still manage to get dye on?

Usually it happens when you wash the colour off. If someone has low hairline or if someone lifts their head out of the sink (and a surprising number of clients do), then the towel gets wet and clothes may be ruined. It doesn't happen all the time but it can and does happen despite our best efforts.

LadyContrary · 27/01/2025 20:31

Going against the grain here… I don’t ever wear old clothes to the hairdresser. Sometimes my appointment is directly before going out and I am quite dressed up. I have never ever had an issue, that’s what all the capes, towels etc are for, surely? If I’m doing a desperate colour touch up at home, that’s a different story - old clothes, old towels etc but that’s why I pay a fiver for a box dye and 30 times as much to my hairdresser - it’s a different experience.

In short, I’d be raging.

The only thing my hairdresser asks customers not to wear is hoodies- she says they really get in the way and are difficult for her to keep clean during colouring.

BlondeMamaToBe · 27/01/2025 20:30

I thought it was common sense to wear a top you don’t mind getting ruined at the hairdressers.

Original poster
Perpetuallyannoyed · 27/01/2025 20:28

Thanks all. It is clear that is my own stupid fault! Lesson learnt. I had a common sense failure obviously.

OP posts:
KhakiOrca · 27/01/2025 20:20

Perpetuallyannoyed · 27/01/2025 20:10

I did want an answer to it…I’m quite direct 😂 I wouldn’t have asked that question otherwise. I wondered whether they had a disclaimer or something somewhere that I had missed…which would then make it my own stupid fault and absolutely naff all I could do about it 🤷🏻‍♀️

Show quote history

A disclaimer? Really!
It's common sense ...

starfishmummy · 27/01/2025 20:19

I never wear anything decent t to the hairdresser anymore. Years ago it was a cut and bow dry - wasn't even having a colour - I felt liquid trickle down my back - some sort of smoothing lotion. Thought nothing of it but when washed my top the lotion had bleached it!!

fairycakes1234 · 27/01/2025 20:19

Coconutter24 · 27/01/2025 20:11

I messaged my hairdresser about it, with a photo and asking whether they recommend that customers wear an old top to appointments

YABU to wear a new top to a hair colour appointment, YABU to then be passive aggressive with the hairdresser by asking the above.

She just explained that, its not passive aggressive

Original poster
Perpetuallyannoyed · 27/01/2025 20:18

Coconutter24 · 27/01/2025 20:11

I messaged my hairdresser about it, with a photo and asking whether they recommend that customers wear an old top to appointments

YABU to wear a new top to a hair colour appointment, YABU to then be passive aggressive with the hairdresser by asking the above.

I think people are getting this bit a bit wrong. She’s a really lovely girl, I said it like this as an almost ‘is this me being stupid, should I have worn an old top 😬😬😬’ eeek kind of moment as I didn’t want to upset her or blame her, rather than a passive aggressive moment. Like I’ve said to a previous poster, I’m genuinely curious as to whether I’m being unreasonable. And if I am fair enough, I’ll let it go and put it down to experience.

OP posts:
HeathenTime · 27/01/2025 20:17

I've been in a tattoo studio before where a guy was complaining about his WHITE tshirt having ink on it 😂

Yep, excellent idea wearing a white tshirt to get tattooed.

Original poster
Perpetuallyannoyed · 27/01/2025 20:13

AmberGemstone · 27/01/2025 20:00

I messaged my hairdresser about it, with a photo and asking whether they recommend that customers wear an old top to appointments

Did you ask if they recommend that customers look both ways crossing the street too?

Jeez…savage 😂 I only asked a question. I work in an industry that also deals with customers belongings…if we wrecked anything we would immediately replace or knock money off their bill.
I’m here to ask advice…not for people to be rude to me 🙃 this is my first post. Great experience 😂👍🏼

OP posts:
Mercedes45 · 27/01/2025 20:13

Lyannaa · 27/01/2025 20:10

Don't they put a gown and a towel on you? How did they still manage to get dye on?

Are you actually looking for an answer to that question?

HarrietSchulenberg · 27/01/2025 20:13

I feel for you. In 1988 I wore my U2 tour tshirt to the hairdresser to have highlights done. Dye dripped and removed all the colour from the back of the neckline. What made it worse was that not only was it my fault for wearing my favourite tshirt, but I was only having the highlights as a remedial measure following a truly terrible teenage home bleaching disaster.
Sympathetic fist bump to you.

Lyannaa · 27/01/2025 20:11

Hazeby · 27/01/2025 20:08

I get my hair bleached and they put on a gown AND a plastic bib thing so it doesn’t matter what top I’m wearing. Did she not do this?

That's what I thought, and experienced myself.

Coconutter24 · 27/01/2025 20:11

I messaged my hairdresser about it, with a photo and asking whether they recommend that customers wear an old top to appointments

YABU to wear a new top to a hair colour appointment, YABU to then be passive aggressive with the hairdresser by asking the above.

Lyannaa · 27/01/2025 20:10

Don't they put a gown and a towel on you? How did they still manage to get dye on?

Original poster
Perpetuallyannoyed · 27/01/2025 20:10

HeddaGarbled · 27/01/2025 19:54

asking whether they recommend that customers wear an old top to appointments as this had happened to mine

That’s such a dishonest approach. You don’t want an answer to that question.

I did want an answer to it…I’m quite direct 😂 I wouldn’t have asked that question otherwise. I wondered whether they had a disclaimer or something somewhere that I had missed…which would then make it my own stupid fault and absolutely naff all I could do about it 🤷🏻‍♀️

OP posts:
Onelifeonly · 27/01/2025 20:09

I disagree with some pp. I've had my hair dyed many times at a salon and they always take care to protect my clothing. I've never had an issue with it. (Always wear an old shirt when self dyeing though.)

I think OP you could be more direct and ask them to replace your top. They aren't likely to offer if you don't actually ask. Is there a manager you could speak to?

Hazeby · 27/01/2025 20:08

I get my hair bleached and they put on a gown AND a plastic bib thing so it doesn’t matter what top I’m wearing. Did she not do this?

SlaveToAGoldenRetriever · 27/01/2025 20:06

AlleyRose · 27/01/2025 20:04

I've had hair dye on a white top once. She put hairspray on it and it washed right out. Have you actually tried washing it? Are you sure it's ruined?

I got ginger hair dye on the neck of a white top once - washed it as normal and it came out looking good as new.