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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Hairdresser ruined my top

115 replies

Perpetuallyannoyed · 27/01/2025 19:51

So, I had an appointment at the hairdresser at the weekend. Colour, cut, blow dry. All fine until I got home and realised that the back of my top near the neck was all stained (I’m assuming from the dye). I would usually be annoyed, but I was even more annoyed as I had only bought the top the previous day. I messaged my hairdresser about it, with a photo and asking whether they recommend that customers wear an old top to appointments as this had happened to mine. I thought she may offer to replace it. She didn’t, she just sorry that happened. The more I think about it, the more p*ed off I am! It wasn’t an expensive top or anything, so I wasn’t out in anything fancy but it is ruined and I can’t use it now. AIBU for thinking they should offer to replace it or knock some money off my next appointment as a goodwill gesture?? Or should I have worn an old top that I didn’t mind getting ruined??

OP posts:
LadyContrary · 27/01/2025 21:18

SandrenaIsMyBloodType · 27/01/2025 20:44

I completely agree with this. I am often going out somewhere afterwards and so am dressed nicely. Have never had a problem in 40 years - and these days my roots need doing every 4 weeks!

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We’re definitely in the minority here!!

PeppyGreenFinch · 27/01/2025 21:17

I don’t dye my hair, I just get a trim off my long hair and I still wear an old top for it.

Newmumburnout · 27/01/2025 21:12

You should have worn an old top

AffableApple · 27/01/2025 21:07

YABU. Obviously.

DoubleRainbow3 · 27/01/2025 21:05

I wear the same jumper everytime I'm in hairdressers having hair dyed.
You cant really blame them.
Hair moves, you move about etc. Surely you know this.

Vaxtable · 27/01/2025 21:05

Please you know they are using dye, you know it could damage someth8ng you should have worn an old top

don’t try it on with ‘do you ask people to wear an old top’

Haver74 · 27/01/2025 21:04

The girl washing the bleach off my hair once managed to splash it all down the back of my neck so it bleached my top.
My hairdresser compensated me, as I would expect them to! I pay a lot of money and don't expect my clothes to be ruined.
For those saying wear an old top, I don't have any! I only own 'nice' things. I wear cashmere to walk the dog 😂 If I'm doing some DIY I wear overalls, but I would hardly turn up at the hairdressers in them!

BakewellGin1 · 27/01/2025 21:02

Always an older top for hairdressers. If I'm going out afterwards I take a change of top in my bag.
Just sensible really

MissUltraViolet · 27/01/2025 21:02

I think the fault is somewhat shared. The hairdresser should have been more careful and covered your clothing properly to prevent it happening and you should have used some common sense and not worn new clothes to go get your hair dyed.

Seeing as the top wasn't expensive or anything special I would just buy myself another one, learn from my mistake and use another salon in future.

comedycentral · 27/01/2025 21:01

I understand your frustration, but there's always a risk of clothing getting stained during hair appointments, even with precautions. It's unfortunate that your new top got ruined, but I don't think the hairdresser should replace it or offer a discount. In the future, it might be a good idea to wear an old top that you don't mind getting stained.

Hotzenplotz · 27/01/2025 20:58

Oh dear. Why wear a new top when getting your hair dyed? It's basic common sense not to!

ThisSunnyMember · 27/01/2025 20:58

Ha I meant gown not a cape overall! I couldn’t think of the word 🤣

ThisSunnyMember · 27/01/2025 20:57

OP I don’t think you aren’t being unreasonable! The same thing happened to me, I had on a new jumper when I last went to the hairdressers and ended up with the neck ruined and stained with bleach despite having on a cape overall and a towel! I realised when I got home and called them back up. The hairdressers apologised profusely and offered me either the money to replace the jumper or the money off my next appointment. You shouldn’t have to wear something old to a hair appointment IMO!

Greyish2025 · 27/01/2025 20:56

Hazeby · 27/01/2025 20:08

I get my hair bleached and they put on a gown AND a plastic bib thing so it doesn’t matter what top I’m wearing. Did she not do this?

Agree, this is what any good hairdresser would do

Greyish2025 · 27/01/2025 20:55

Nellyelephanty · 27/01/2025 19:52

Well that was stupid of you wasn’t it?!

A good hairdresser covers the neck of your top with a towel or something similar, the hairdresser was sloppy and unprofessional, I wouldn’t go back

NeverHadHaveHas · 27/01/2025 20:52

Anyone with an ounce of common sense doesn’t wear a new top to the hairdresser. I always wear an old top I wouldn’t mind getting bleach. It’s on you and I can’t believe you even messaged her about it.

Maddy70 · 27/01/2025 20:51

As long as she put a gown on she took reasonable precautions. You know colour can stain everyone knows to wear something old don't they ?

TossieFleacake · 27/01/2025 20:50

Hahahaha ... I can't believe you tried to get a new top or a discount from your hairdresser.

This is totally on you.
It's common knowledge to wear a top you don't care about when you get your hair dyed.
You will need to take responsibility for your own mistake.

MJconfessions · 27/01/2025 20:48

LadyContrary · 27/01/2025 20:31

Going against the grain here… I don’t ever wear old clothes to the hairdresser. Sometimes my appointment is directly before going out and I am quite dressed up. I have never ever had an issue, that’s what all the capes, towels etc are for, surely? If I’m doing a desperate colour touch up at home, that’s a different story - old clothes, old towels etc but that’s why I pay a fiver for a box dye and 30 times as much to my hairdresser - it’s a different experience.

In short, I’d be raging.

The only thing my hairdresser asks customers not to wear is hoodies- she says they really get in the way and are difficult for her to keep clean during colouring.

For me, I don’t wear “old” clothes but rather:

  • dark clothes that wouldn’t show a stain
  • casual clothes that I don’t care about like a sweatshirt
  • something that is shaped where it wouldn’t get stained. Eg a strappy dress won’t retain colour as there is no high neck/collar involved.

You don’t need to look scruffy but the thing is, if your nicer clothes get ruined then the only person it really impacts is you. There’s no guarantee the salon will compensate you or sort things out before you go out. So you potentially could be walking around with a damp or stained outfit and have no immediate recourse. Personally I’d rather just change my top before going out than risk it getting colour on it. As a PP said it’s usually when your hair is getting rinsed at the sink that issues may occur. With awkward height seats and sinks, it’s something I’m conscious of.

Original poster
Perpetuallyannoyed · 27/01/2025 20:48

Coconutter24 · 27/01/2025 20:40

I think if you worded your message to her how you have above then it does come across passive aggressive whether you meant it to or not. If you didn’t want to blame or upset her the best thing to do would of been to think ‘my new top is ruined I shouldn’t of worn that and now I know next time to wear an old one’. There was no need to even message her, you don’t need someone to tell you what to wear especially seen as you saw what happened to your new top. I do think YABU and should let it go

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It was a message to gauge whether it was something they would replace or knock money off for next time. Certainly wasn’t intended to be passive aggressive. I am paraphrasing, so it wasn’t written exactly as I’ve written it here. I was also already messaging her about my next appointment. It wasn’t an out of the blue message about the top. It’s never happened to me before, so wanted to ask everyone what they thought.
As you say, I will take majority opinions here and let it go.

OP posts:
gamerchick · 27/01/2025 20:46

Come on OP, it's common sense to wear old clothes for dying the hair.

This is completely on you. Just learn the lessons.

Getkettleon · 27/01/2025 20:46

Perpetuallyannoyed · 27/01/2025 20:13

Jeez…savage 😂 I only asked a question. I work in an industry that also deals with customers belongings…if we wrecked anything we would immediately replace or knock money off their bill.
I’m here to ask advice…not for people to be rude to me 🙃 this is my first post. Great experience 😂👍🏼

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Welcome to Mumsnet!

ForgettingMeNot · 27/01/2025 20:44

You can use it, you have a top to wear to every appointment now!

SandrenaIsMyBloodType · 27/01/2025 20:44

LadyContrary · 27/01/2025 20:31

Going against the grain here… I don’t ever wear old clothes to the hairdresser. Sometimes my appointment is directly before going out and I am quite dressed up. I have never ever had an issue, that’s what all the capes, towels etc are for, surely? If I’m doing a desperate colour touch up at home, that’s a different story - old clothes, old towels etc but that’s why I pay a fiver for a box dye and 30 times as much to my hairdresser - it’s a different experience.

In short, I’d be raging.

The only thing my hairdresser asks customers not to wear is hoodies- she says they really get in the way and are difficult for her to keep clean during colouring.

I completely agree with this. I am often going out somewhere afterwards and so am dressed nicely. Have never had a problem in 40 years - and these days my roots need doing every 4 weeks!

Coconutter24 · 27/01/2025 20:44

fairycakes1234 · 27/01/2025 20:19

She just explained that, its not passive aggressive

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Yeh she explained she didn’t mean it to be passive aggressive in response to my comment 🤦‍♀️