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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Hairdresser ruined my top

115 replies

Perpetuallyannoyed · 27/01/2025 19:51

So, I had an appointment at the hairdresser at the weekend. Colour, cut, blow dry. All fine until I got home and realised that the back of my top near the neck was all stained (I’m assuming from the dye). I would usually be annoyed, but I was even more annoyed as I had only bought the top the previous day. I messaged my hairdresser about it, with a photo and asking whether they recommend that customers wear an old top to appointments as this had happened to mine. I thought she may offer to replace it. She didn’t, she just sorry that happened. The more I think about it, the more p*ed off I am! It wasn’t an expensive top or anything, so I wasn’t out in anything fancy but it is ruined and I can’t use it now. AIBU for thinking they should offer to replace it or knock some money off my next appointment as a goodwill gesture?? Or should I have worn an old top that I didn’t mind getting ruined??

OP posts:
Matronic6 · 27/01/2025 21:57

I don't even colour my hair and I know you wear an old top.

Stravaig · 27/01/2025 21:57

Look on the bright side, OP. You now have a new top that you presumably love which you can now legitimately reserve as your old getting-my-hair-dyed top, thus guaranteeing you will look both fabulous and practical for every future dye appointment 😆.

Sidebeforeself · 27/01/2025 21:54

I dont understand your logic that a disclaimer would have made it your responsibility. It’s still your responsibility regardless of whether theres a disclaimer or not

Hotzenplotz · 27/01/2025 21:52

Haver74 · 27/01/2025 21:04

The girl washing the bleach off my hair once managed to splash it all down the back of my neck so it bleached my top.
My hairdresser compensated me, as I would expect them to! I pay a lot of money and don't expect my clothes to be ruined.
For those saying wear an old top, I don't have any! I only own 'nice' things. I wear cashmere to walk the dog 😂 If I'm doing some DIY I wear overalls, but I would hardly turn up at the hairdressers in them!

No old tops?! Well, aren't you lucky! 😂

ClaireEclair · 27/01/2025 21:46

I once wore a white top to get my hair dyed and as soon as the towel went on a knew I had made a mistake. My own fault though not the hairdresser.

Fullfatandfortyplus · 27/01/2025 21:41

I get my hair coloured all the time with dark hair dye and have never considered what I’m wearing, have never got any staining on my clothes ever in 20 years of colouring. I’d be really annoyed if this happened.

nodramaplz · 27/01/2025 21:41

gamerchick · 27/01/2025 20:46

Come on OP, it's common sense to wear old clothes for dying the hair.

This is completely on you. Just learn the lessons.

Yeah, if you've paid £5 for a box dye your doing yourself!!

Some people in this forum just love to ruffle feathers!
I'd hate to be you!

MidnightFireflies · 27/01/2025 21:41

This happened to me at my last appointment. I was wearing a yellow linen shirt (summer here) which was very new, and when I got home there was dye all around the neckline. I’ve been getting my hair coloured for 30 years and this has never happened.

the hairdresser puts a cloak and a towel around my neck but something must have gone a bit wrong for there to be (a) dye on my neck and (b) dye on my shirt. I was really annoyed and kicking myself for having worn the top - it didn’t occur to me it could be an issue because it’s never been an issue in 30 years!

I think some PP have been a bit harsh telling OP it was her fault though. The hairdresser should take suffficient care not to get dye on clothing.

I sprayed the top with fabric stain remover and washed it and the dye came out so I didn’t mention it to my hairdresser. OP, have you tried washing it yet? Hope it comes out.

Ponderingwindow · 27/01/2025 21:40

One time she pulled the cape off me after a balayage and my shirt was covered in bleach spots. It was an older shirt, but it was just completely destroyed. She might as well have poured the bleach directly on it.

the cape I was wearing got pulled out of the laundry and moved to the trash. They wanted to comp my bill, but it was a very expensive service and my hair looked great so they finally agreed to take 50%.

nodramaplz · 27/01/2025 21:37

Perpetuallyannoyed · 27/01/2025 20:28

Thanks all. It is clear that is my own stupid fault! Lesson learnt. I had a common sense failure obviously.

No, I don't believe this to be your fault.
It's not unreasonable to go to a hair dressers for a committee and expect them to protect your clothes.
What about the business women that go in expensive suits.

pizzicato · 27/01/2025 21:37

As others have advised, spray liberally with any hair spray then put in the washing machine.

nodramaplz · 27/01/2025 21:32

Really they have no right to ruin your clothes. I don't wear old clothes, I expect them to be professional enough to tuck towels & use gowns.

Never has a hair dresser ruined my top x

GivingUpFinally · 27/01/2025 21:32

Salons have insurance for this reason among many others

GivingUpFinally · 27/01/2025 21:30

I work in the industry. It is absolutely not your fault. It is on them to ensure that you are gowned up properly. That isn't on you.
It's them.

Salons I know that have ruined or even slightly damaged clothes, handbags or personal items always either replace them or reimburse the client provided they can provide proof of purchase. I would be 100% asking for reimbursement.

You aren't to know whether you're gowned up properly or not. It's sloppy of them to not check if everything is secure.

Stardogchampion · 27/01/2025 21:30

YANBU, I've had my hair coloured for years and not once had any tops stained or damaged by dyes because they're always covered by a gown + towel + plastic thing to protect your clothes.

HappyHappyy · 27/01/2025 21:29

You shouldn't have to wear an 'old top' to the hair salon, you should wear what you want when you're paying good money for your hair.

They're the professionals, so splashing hair bleach around like toddlers with paint is somewhat embarrassing. It happens, fair enough, but accountability is on their part.

You wouldn't stand for you a shop assistant smashing your eggs on their way through the scanner, then expecting you to pay for them at the other side.

Salon in the wrong here - unless it's an apprentice, then I could have a bit more understanding, of course.

Tvp123 · 27/01/2025 21:27

Happened to one of my tops once. Hairdresser noticed, apologised and I think sprayed hairspray on it. She definitely put something on that she said would help. Anyway, it came out within about 3 or 4 washes and this was perm colour. Maybe try a few washes and see what happens.

MyrtlethePurpleTurtle · 27/01/2025 21:26

Ladyluckinred · 27/01/2025 20:06

Picture OP? Some wise Mumsnetter may have some tips to remove the dye.

I’ve never had dye on my clothes visiting the hairdressers, but I’m aware there’s a chance it could happen.

Nah - I think they're all too busy laying into OP to provide any practical suggestions!

TappyGilmore · 27/01/2025 21:25

I would have thought it common knowledge that you wear old clothes that you don’t care about to the hairdresser. The stain from the dye is probably unusual but of course it can happen. More commonly, your clothes will be covered in little off-cuts of hair and will need washing immediately, so you need to wear something that you can chuck in the washing machine as soon as you get home.

SabreIsMyFave · 27/01/2025 21:25

Of course YABU. I never wore a decent top when I used to have my hair dyed, or lightened at the hairdressers.

You need to suck this up @Perpetuallyannoyed

Whatsitreallylike · 27/01/2025 21:22

Bit of both honestly. It’s only ever happened to me once after 20 years of regular visits to different hairdressers. When it happened she apologised profusely and offered to replace it. I declined because, as standard, I always wear a tatty top to the hairdressers just in case.

She was wrong not to offer to replace it or offer some sort of goodwill, you were silly to wear a brand new top to the hairdressers.

Jeezitneverends · 27/01/2025 21:22

Perpetuallyannoyed · 27/01/2025 20:10

I did want an answer to it…I’m quite direct 😂 I wouldn’t have asked that question otherwise. I wondered whether they had a disclaimer or something somewhere that I had missed…which would then make it my own stupid fault and absolutely naff all I could do about it 🤷🏻‍♀️

It was your own stupid fault to wear something brand new to an appointment involving DYE!

MrsMalaga · 27/01/2025 21:22

Do you know how little hairdressers get paid and how much griping they have to put up with from clients?

I would just clock this up to experience. You have said that she’s a nice person so give her a break. Use the top for some floor rags or wear it next time you’re getting your colour done.

McLarenette · 27/01/2025 21:20

I echo the advice about using hairspray on the stain. I had the same thing happen at the hairdresser and it got out every trace of the hair dye on a cashmere sweater.

Libertysparkle · 27/01/2025 21:19

Did they put a towel on you (round neck) over the normal cutting cover plus a plastic neck cover. My hairdresser does. Plus now I have glasses I also get plastic sleeves to go over the arms.
I don't think if they did all the above I'd expect my top to get stained.