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To find this unfair? Letter from landord

119 replies

Strawberrylacesx03 · 24/01/2025 16:09

Hello,

It has not been a great thing to have on a Friday and I feel disheartened by it.

Our landlords have sent a letter basically complaining about the house we are renting.

There list of issues are as follows:

  • Mold in bedrooms, claiming they did not have mold before. We have struggled with mold the whole time we have lived here. We were told by an electrician who updated the extractor fan in the bathroom and the plumber that it was because the bathroom is in the middle of the house with no window. I have never completely been able to erase the bathroom mold and we do get it in the corner of the bedrooms. The landlord has disputed this and said they 'know' it is because we do not open the windows (this is not true, they are always open).
  • Scuffs on the paintwork on the stair banister - I acknowledge this happened when we first moved in as furniture was being transferred in and out of the property.
  • Stains on the front room carpet - this is due to a pipe bursting around a year ago that they are fully aware of. The room was soaked and I did what I could, it has left behind some ugly black marks in areas.
  • They instilled a wooden sink cabinet - this has splintered at the top. I am unsure what I can do about this? I am not sure how you would prevent water going over it, the bathroom is tiny it is directly attached to the bath/shower. The plumber also advised them that everything in the bathroom was old and needed renovating as did the sink in the kitchen but they refused and said they did not have that kind of money.
  • The wrap they used in the kitchen on the cupboards and drawers was very cheap and ill done - it began peeling away within a year of us being here. They have complained that I have tried to cover it up with new wrap (it looked horrible).

I just feel like a lot of this stuff I do not want to take blame for as I feel it could bite me further down the line if I take on the acceptance?

It has just left me feeling a little out of sorts, I have two young children and am now thinking we are going to potentially have problems with the landlord.

We have not been problem tenants in any way either, rent always on time, quiet and respectful to the neighbours etc. these complaints have come rather out of nowhere.

OP posts:
CatG021024 · 25/01/2025 08:00

Is there a letting agent? Your landlords sound pretty unprofessional, seek advice from Shelter, document everything for the DPS when it comes to getting your deposit back and start looking to move on. No doubt your landlords want you out and will use tactics like this to make you feel stressed and disrupt your quality of life.

MissMoneyFairy · 25/01/2025 07:55

I'd ask them what date they visited, they should have given you notice and they can't just let themselves in to look around.

Strawberrylacesx03 · 25/01/2025 07:46

NigelHarmansNewWife · 25/01/2025 07:44

Hang on - they let themselves into the house and looked round when you weren't there? This is not legal. Please get some advice from Shelter. Some of the posters on this thread have posted incorrect advice. Make sure you have copies of correspondence, photos, etc about all of this. Is your deposit properly protected? Your landlords sound like unprofessional arseholes.

I don't know whether to go back and ask them when this inspection took place?

Yes my deposit is protected

OP posts:
NigelHarmansNewWife · 25/01/2025 07:44

Strawberrylacesx03 · 24/01/2025 17:55

This is the thing - they have done an inspection, they came round the other week to fix a fence that went down in the garden. They have obviously had a look around afterwards.

This is what I am wondering, are they thinking of selling up.

I don't know if the plumber will want to get involved as he gets a lot of work from them (they have four rentals) however, the window fitters I do have in writing yes.

Hang on - they let themselves into the house and looked round when you weren't there? This is not legal. Please get some advice from Shelter. Some of the posters on this thread have posted incorrect advice. Make sure you have copies of correspondence, photos, etc about all of this. Is your deposit properly protected? Your landlords sound like unprofessional arseholes.

Strawberrylacesx03 · 25/01/2025 07:41

JessiesJ99 · 24/01/2025 23:36

🤣🤣🤣🤣 I hope you're not a renter!!! I definitely wouldn't want someone like you in one of my properties. Renters are living in someone else's house and need to remember that. I think it's just about being a decent human being. A lot of people who are renting can't afford to buy their own property and need to respect the house they're currently staying in belongs to someone else. If you know you have damaged something, then you fix it 💯 😜

nothing like keeping the peasants in their place right

OP posts:
Strawberrylacesx03 · 25/01/2025 07:38

I will make sure now I photograph everything and keep everything in writing as sadly it looks like this is what I will be dealing with.

OP posts:
Strawberrylacesx03 · 25/01/2025 07:37

Thanks for responses - I genuinely do try to prevent the mold as my child has a health condition but the squeegee idea is a good one. The electrician said the ceiling was so wet when he replaced the extractor fan.

This is another thing - I told them the extractor fan was broken and it took them 8 months to fix it.

They have also put a big crumbling hole in one of the bedroom walls when they put a blind up last year so I just feel to present me with a list of how much 'damage' is ludicrous.

I do really want to reiterate - anything we have done would 100 percent be sorted before we left, so any paint chips etc.

Also I haven't rewrapped the drawers in the kitchen - I just put some stickers from b and q over the top because they looked so bad, all peeling and exposing the wood underneath. I can easily take them off.

I think the one that has bothered me the most is the window comment - they said they didn't need to replace the windows, they did it 'for us when the old ones had a few years left in them' when that is just not true - the old ones didn't shut or lock, also I didn't demand new windows, I asked if the locks could be fixed. I also don't buy that anyway - no one spends money to replace whole windows if they don't need to, especially when you complain to everyone that you have no money.

OP posts:
SometimesCalmPerson · 25/01/2025 05:42

Your landlord has both reasonable and unreasonable points.

It is your responsibility to pre ent mould, even in a property that has a bathroom in the middle of the house. I have no idea why they build houses like that in the first place because bathrooms need windows, but even without them it’s still possible to prevent mould. Keep the door open, ventilate, and when the walls are wet after a shower, use a squeegee to remove most of the water.

You should expect to fix chips on woodwork like bannisters if you’ve damaged them while moving furniture and you probably should have asked for permission to replace the film in the kitchen even if it was a bit crap in the first place. But having a wooden, untreated cabinet under a sink in a bathroom that has no windows is ridiculous.

NattyTurtle59 · 25/01/2025 00:47

Curtainqueen · 24/01/2025 18:01

Find me one person who has the windows wide open for even 4 minutes when it's below freezing outside.

I have my bedroom and bathroom windows open all day every day, whatever the weather.

JessiesJ99 · 24/01/2025 23:36

verycloakanddaggers · 24/01/2025 22:04

If you like to do favours beyond your legal duties that's fine. But the point is, the landlord is the owner of the asset and is responsible for maintenance.

Would you touch up the paint in the supermarket if your trolley scuffed it? That would perhaps be the 'decent thing to do' too.

Landlord/tenant is a business arrangement. I have better things to do with my time than take on the other parties' responsibilities.

🤣🤣🤣🤣 I hope you're not a renter!!! I definitely wouldn't want someone like you in one of my properties. Renters are living in someone else's house and need to remember that. I think it's just about being a decent human being. A lot of people who are renting can't afford to buy their own property and need to respect the house they're currently staying in belongs to someone else. If you know you have damaged something, then you fix it 💯 😜

Todayistheday25 · 24/01/2025 23:02

I used to work in a Lettings Agency, so here’s my advice… firstly, do you have any photos at all of the property when you first moved in? This can shut down the whole conversation as it’s proof that you did not do the damage / shoddy workmanship that wasn’t going to last. If you ever rent again in the future this needs to be the first thing you do on the first day you move in.

Next have a refresh of your tenancy agreement - doesn’t hurt and may have a few things which stand out to you that you can use back in your response to the landlord.

Something else to include in your response is if you’ve ever asked for maintenance as this is proof you do care about the property and have pointed out the issues before the landlord brought them up.

You can easily include in your response that you need the landlord to make good of the mould, and you are considering reporting the mould issue to the council directly so they can investigate - which will totally put off the landlord from being on your back as the council are a nightmare for landlords (mould and health and safety issues are what they care about, and you need to first give the landlord a chance to put these things right - not at your expense).

Finally, anything which you can put right yourself (ie scuff marks) make sure you do so before you leave the property or the landlord will hire someone else to do so possibly at your expense (from your deposit) and it may be a lot more costly than what you can do it for.

Also, make sure you take photos of everywhere before you leave! Can’t turn around and add more to the list then. Also you may be able to claw back some of your deposit if you can show the house was good before you left. All the best x

GoodOlePolariod · 24/01/2025 22:58

MinnieBalloon · 24/01/2025 18:11

I do. We have mould in the house if we don’t. You have to look after your property.

I do. Every morning without fail sun , rain , snow. Lift blinds ,open windows in each room. Make a cuppa, shower, drink cuppa. Close upstairs windows except bathroom. That's open 24 7
Today once wind died down i opened them again from 11 until 2.30 ish. All by about 6 inches. Was lovely and fresh. Then put heating on for dcs getting home .

Spirallingdownwards · 24/01/2025 22:51

Playgroundincident · 24/01/2025 21:43

But if everything that OP is to be taken at face value then the mould, the kitchen cupboards, the wooden sink counter, the carpet and cost cutting are generally the landlords responsibility. What do you suggest .......

The mould is the tenants' responsibility when down to lack of heating and ventilation

admirible · 24/01/2025 22:41

Sounds like they are looking for excuses to get you out. I had a similar situation when renting a few years back, mould in the place and being told to do stuff in a certain way. After being harassed I shot back a letter to the agency quoting my right to “ quite enjoyment of the property” which is a legal right as a tenant, after more disagreements they tried after I moved out to withhold my deposit, which I wrote a furious letter to the tpc and got it all back. Bastards. Just push back, landlords these days seem to expect their tenants to tip toe around and sit on the end of seats. To me it sounds like you are juyst using the place, and also that the6 should be making it liveable ,

BellissimoGecko · 24/01/2025 22:17

Do you have a contact? I'd be telling him off for going in to your house without asking you. That should be against the terms of the contract.

And I'd push back against all the rest, apart from the paint scuffs.

Sounds like he might be thinking about selling? You might need to have a look around to see what else is available.

verycloakanddaggers · 24/01/2025 22:11

Iwanttoliveonamountain · 24/01/2025 21:58

Just read your update. Because your indoor temperature has to be so high the difference between that and outside is huge and that will lead to mould because of condensation.

The heating will not be the cause. Of course the outdoor temp is much colder. This is standard for all houses in the winter months.

Strawberrylacesx03 · 24/01/2025 22:07

yes, deposit protected

OP posts:
Strawberrylacesx03 · 24/01/2025 22:05

BellissimoGecko · 24/01/2025 22:03

This.

Is your deposit protected?

the landlord is being an arse. Most of those things are due to wear and tear/bathroom not having enough ventilation/buying cheap.

I really felt like I was being told off. "appalling" "deeply disappointed" "way way beyond wear and tear" "not unreasonable to expect our house to be in the inventory condition" "Back up to standard"

I took a moment and went through it all and if they did evict me I do have family I can stay with. However, it really was not a nice thing to receive out of the blue.

OP posts:
verycloakanddaggers · 24/01/2025 22:04

JessiesJ99 · 24/01/2025 21:56

I think it's the decent thing to do tbh. If you scuff up the banister or skirting board moving furniture, then you fix it - simple 😀

If you like to do favours beyond your legal duties that's fine. But the point is, the landlord is the owner of the asset and is responsible for maintenance.

Would you touch up the paint in the supermarket if your trolley scuffed it? That would perhaps be the 'decent thing to do' too.

Landlord/tenant is a business arrangement. I have better things to do with my time than take on the other parties' responsibilities.

BellissimoGecko · 24/01/2025 22:03

Ginkypig · 24/01/2025 16:35

Dispute every point with the explanations you have described and any evidence you have.

personally I’d be seeking an appointment with shelter to ask their advice about the letter but also the other stuff as this landlord sounds a bit dodgy and my feeling is that they are going to be difficult when you come to move.
I would also be looking at other lettings because I don’t think this is going to get better but possibly much worse.

This.

Is your deposit protected?

the landlord is being an arse. Most of those things are due to wear and tear/bathroom not having enough ventilation/buying cheap.

Strawberrylacesx03 · 24/01/2025 22:02

Iwanttoliveonamountain · 24/01/2025 21:58

Just read your update. Because your indoor temperature has to be so high the difference between that and outside is huge and that will lead to mould because of condensation.

fair enough - could possibly go down to 20 but certainly no lower than that.

OP posts:
Iwanttoliveonamountain · 24/01/2025 21:58

Just read your update. Because your indoor temperature has to be so high the difference between that and outside is huge and that will lead to mould because of condensation.

JessiesJ99 · 24/01/2025 21:56

verycloakanddaggers · 24/01/2025 21:28

That's the landlord's responsibility. Normal wear and tear is to be expected.

I think it's the decent thing to do tbh. If you scuff up the banister or skirting board moving furniture, then you fix it - simple 😀

ReggaetonLente · 24/01/2025 21:55

Curtainqueen · 24/01/2025 18:01

Find me one person who has the windows wide open for even 4 minutes when it's below freezing outside.

We do as well 🙋‍♀️ I have young kids in the flat so really funny about mould.

eurochick · 24/01/2025 21:51

Most of that sounds like normal wear and tear. The burst pipe is the landlord's responsibility unless you caused the leak by doing something beyond normal use.

The only thing I think could be put at your door from your lit is the mould. Often it is caused by a combination of the property and lifestyle. The climate in the uk is increasingly damp and we need to live accordingly.

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