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It's not A&E that's the problem - it's people!!!

379 replies

eqpi4t2hbsnktd · 24/01/2025 12:45

Was in A&E last night. Busy east London Hospital...
3 hours in and out. Staff amazing. Tests done etc... Facilities (not pretty) but fine. Had a seat. Seen in privacy and treated with respect and care...

However the people waiting were awful.. one woman kept coming in a racially abusing the reception staff... security kept taking her out. Stopping the staff from getting on with their jobs.

Entire family (6 of them) eating a curry and having very loud family time up the back of the waiting room - so loud that the Dr.s calling people's names were not being heard... causing delay.

2 homeless people sleeping across multiple chairs (not begrudging them a warm spot to sleep.. but they should not have to be there.)

2 woman came in just to charge their phones up!

It's not the NHS that is on its knees it's society. And A&E is the harsh reflection of society!

OP posts:
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Porkyporkchop · 24/01/2025 14:51

Ablondiebutagoody · 24/01/2025 12:47

So A&E need to be stricter on what they allow to happen in there. People are always going to take the piss if you let them get away with it.

This. People are abusive and rude and take the absolute mick with public services. If half of those people had to pay £10 to be seen they wouldn’t be there .
anything seen as free gets abused.

Reducesaltpls · 24/01/2025 14:51

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ChazsBrilliantAttitude · 24/01/2025 14:49

A couple of months ago you would have seen us in A&E eating pizza at 8pm whilst DS2 was on his phone. What you wouldn’t have seen was that we had been shuttling between different bits of the hospital since 9am trying to get DS2’s unusual and deteriorating symptoms taken seriously. By the time we were eating pizza they had agreed he needed an urgent neurology admission so we were waiting for a bed. He was finally given a bed after midnight and spent over 3 weeks in hospital.

I imagine that people may have judged us, a family eating pizza with a teenager charging his phone but DS2 was in the midst of an acute deterioration of an invisible condition.

sueelleker · 24/01/2025 14:48

AuntieMarys · 24/01/2025 13:08

I was in and out of A and E 2 weeks ago in under 4 hours. Broken and dislocated shoulder ..2 sets of xrays, shoulder put back in.
I was clearly seen quickly as I was screaming in agony!!!

Same here (just dislocated, not broken) Got there at 7pm, out by 9.

scorpiogirly · 24/01/2025 14:47

Oodlesandoodlesofnoodles · 24/01/2025 14:45

My husband got sepsis from a cat scratch. Woke up in the morning and the poison had traveled right up his arm and his whole arm was red and swollen. They can be really serious. I felt a bit bad for not being nicer to him about it the night before.

Oh crikey! Hope he is okay now? That's a tough one isn't it. One one hand something like this could happen and on the other hand you wouldn't expect to go to A&E because you got scratched.

MrsDefrost · 24/01/2025 14:46

Lucky you. Waiting times at my local A+E are currently between 8 - 12 hours. As for privacy - 5 people crammed into one cubicle all getting IV drugs and think yourself fortunate because at least you're getting treated. Staff variable, especially at weekends.

dorsetdame · 24/01/2025 14:46

My son was admitted with a life threatening condition via ambulance. His life saving treatment continued to be given while he lay on a trolley in a corridor where he remained for 3 days before he was found a proper bed. I think it was 8 blood transfusions while in the corridor. The doctors were amazing, the nurses too, but a absolutely horrific experience.

Oodlesandoodlesofnoodles · 24/01/2025 14:45

scorpiogirly · 24/01/2025 14:41

You have people going to A&E with colds, headaches, cat scratches and yes, broken fingernails. God knows what else. People who go for these types of reasons should be fined and made to pay for wasted time.

Edited

My husband got sepsis from a cat scratch. Woke up in the morning and the poison had traveled right up his arm and his whole arm was red and swollen. They can be really serious. I felt a bit bad for not being nicer to him about it the night before.

Madcats · 24/01/2025 14:45

I know my local clinical commissioning group (as they were called at the time) closed ours down, but do they still have NHS walk-in centres? They used to be great (and could fast-track you to same-day Paeds etc).

She's a strapping great teen now, but I also remember having a very separate A&E waiting room for the kids to make it less scary.

MyrtlethePurpleTurtle · 24/01/2025 14:44

Purpleturtle46 · 24/01/2025 13:48

It's many problems and what you are describing is a small part. There are no beds to move people out of A&E too, not enough staff, GPs being so awful at seeing people that they end up having no choice but to go to A&E, people having to go to A&E that would previously have been dealt with in the community/social care....

I agree with you (and love your user name 🤭 j

DazzlingCuckoos · 24/01/2025 14:44

Doloresparton · 24/01/2025 13:51

In France you have to ring ahead or press a buzzer for A&E.
You can’t just walk in.
There’s no way you’d get in to charge your phone or as a large family group with only one person ill.
In fact unless it’s a dc no one is allowed in the ambulance besides the patient and paramedics.

Edited

I wish it was the same here.

Last time I was in A&E (also in London), it was in 2022 and it was still Covid-y.

I was brought in by some friends who were swiftly ushered out by security as you weren't supposed to have a "plus one". My friends weren't planning on staying, but wanted to make sure I'd got in there OK and had a drink and a chocolate bar from the vending machine (I was in shock from an accident).

My friend had to be really short with the security guard at one point as he kept trying to stand in her way and nudging her towards the door. She said to him "we are leaving. I just want to make sure she's got what she needs first."

I then had to sit in that A&E for 8 hours, alone and in so much pain that morphine didn't even touch it.

Meanwhile, almost everyone else sitting in A&E had someone with them and not once did the security guard go and try and usher any of them out. One group was a family of four. If the kids were minors I wouldn't have said much, but they were adult children! Some of them also went out and came back with a pizza!

I was in too much pain to take it any further but it did piss me off that the security guard was cherry picking which people he allowed to have companions.

Then, as I was leaving A&E (at 3am), there was a fight in the middle of the waiting area!

I agree with you OP. While the NHS isn't perfect, the biggest hindrance to A&E staff and waiting rooms is the twattish behaviour of some people.

Oodlesandoodlesofnoodles · 24/01/2025 14:43

Luck of the draw, surely. I was there with a baby fairly recently and met two absolutely lovely families, also with young kids, and we really supported each other.

Mollymalone123 · 24/01/2025 14:43

so sorry for the people who lost their loved ones whilst waiting to be seen or on a corridor.My Mum was admitted to A and E with an abdominal aortic rupture .Staff saw her immediately.Looking back I think she was lucky as it was 4am and quiet and my Dad drove her in.I feel if it had happened later on she would have been waiting a longer time to be seen.She had to wait a couple of hours for a bed and dr kept telling us any moment she could die.They were amazing but I didn’t want mum to pass away on a bed in a and e dept.Bless her,she held on and we were lucky she got a private room and she passed away with the family around her and with dignity.I realise we were very fortunate reading some people’s experiences

JustKeepSwimmingJust · 24/01/2025 14:42

Feelingleftoutagain · 24/01/2025 14:21

Last time I was in A and E for gallstone pain maybe 2years ago, I was left waiting in pain to see a Dr, fair enough it was busy. A youngish girl in her late 20s came in and sat near me and my sons, she had been brought in by ambulance.A nurse came over and said hi, her name was similar to rainbow bright unicorn ( I did check with my son as i thought I might have sepsi and going funny) the nurse asked is it the period pains again? She replied yes, did you take paracetamol like I told you last time? No as I don't have any at home, asked if she had eaten, said no, was given paracetamol, a drink and a sandwich. They then arranged for transport to take her home.is this what A and E is really for?

This is probably an example of another service failing though. Because I’m pretty sure no rational person wants to respond to period pain like this. There’s not enough detail here to judge whether it’s inability to access GP services, poverty issues or something more complex.

MyrtlethePurpleTurtle · 24/01/2025 14:41

IPM · 24/01/2025 13:36

You're confusing disrespectful people with there not being problems in A&Es up and down the country though?

They're two completely separate things.

If my local A&E was packed full of delightfully lovely patients, there'd still be a standard 6-8 hour wait.

Quite! It's not a few down & outs staying warm or curry eaters in A&E that have brought the NHS to its knees

scorpiogirly · 24/01/2025 14:41

You have people going to A&E with colds, headaches, cat scratches and yes, broken fingernails. God knows what else. People who go for these types of reasons should be fined and made to pay for wasted time.

StrawberryWater · 24/01/2025 14:28

I was in A&E with suspected appendicitis recently and it was full of people with colds, headaches, and ingrown toenails. Yes there were a few who had proper emergencies but given one of the nurses said to me "It's nice to see someone with a real complaint" I guess that yes, a lot of is people are incorrectly using A&E because they can't sit and wait to see if they get better at home or can't get a GP appointment (or don't want to wait for one) or don't know about walk in centres.

LolaLouise · 24/01/2025 14:28

Didshejustsaythatoutloud · 24/01/2025 14:17

It is not a "tiny minority" of people presenting at a&e unnecessarily, I can assure you. It's pretty big.
Bed blocking is the biggest issue by far.

I can assure you its a minority in my major trauma A&E.

Cattyisbatty · 24/01/2025 14:27

Having said all that I would rather go to our local walk-in /minor injuries- usually it's about a 2 hour turn around which is much more preferable. They do x-ray in office hours which is good too. But no good if it's at night or with more serious injuries or illness.

Cattyisbatty · 24/01/2025 14:24

4 hours - no way!
In Nov 23 I was in A&E for over 12 hours (w - no ambos despite them thinking I;d had a stroke (I hadn't), my dh took me in car), then at 8am the next morning they said no-one would be called for an hour because of change of shift, so I went to get food with DH (hadn't eaten since about 7pm the previous night) and when I got back they said that my name had been called. I was livid. I was feeling a lot better by then, but had to wait for test results and I asked for a CT which they begrudgingly gave so had to wait another 2 hours for those results (DH had to go as he had a work thing) - my words to the Receptionist (in a nice way) were 'I've lost the will to live' so he said to come through and wait in a more comfortable chair.
Didnt notice any awful behaviour from the other ill folk in the v uncomfortabel waiting room of a pretty well regarded London hospital.

Reducesaltpls · 24/01/2025 14:23

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Pomsy · 24/01/2025 14:23

Feelingleftoutagain · 24/01/2025 14:21

Last time I was in A and E for gallstone pain maybe 2years ago, I was left waiting in pain to see a Dr, fair enough it was busy. A youngish girl in her late 20s came in and sat near me and my sons, she had been brought in by ambulance.A nurse came over and said hi, her name was similar to rainbow bright unicorn ( I did check with my son as i thought I might have sepsi and going funny) the nurse asked is it the period pains again? She replied yes, did you take paracetamol like I told you last time? No as I don't have any at home, asked if she had eaten, said no, was given paracetamol, a drink and a sandwich. They then arranged for transport to take her home.is this what A and E is really for?

A&E sent me home twice citing period pains. Turns out it was an ectopic pregnancy

trivialMorning · 24/01/2025 14:22

justasking111 · 24/01/2025 13:58

Neighbours, wife took husband in because he couldn't form words, was dragging his right leg. 32 hours they waited before he was seen by a consultant and admitted. Yes it was a stroke but the window of opportunity had passed so he can't be helped now. North Wales. Three hours here would be a bloody miracle. It's the worst hospital in Wales it's just been admitted.

The only surprising thing about that is I though we had the worse one.

The A&E department at local one was under particular scrutiny publicly stated by welsh heath sectary and the health board was getting extra monitoring. Maybe it's improved.

Though worst experience I know is now my departed father in England- admitted via A&E in ambulance long wait then no beds was was shunted off to an overflow ward made in a side corridor - a ward with few staff and no-one really in charge - clearly meant as short term stop gap for a few hours day at most- 7 days there - he was struggling with toileting, food and actually getting medicine he was on - with dire consequences a few times - was among other things diabetic he was left in filth despite having open sores- he had no treatment for infection that landed him there.

Seventh day my sibling very politely and very loudly lost it in A&E demanding to see managers - they coincidentally found a bed a two hours later - nurse in charge of that ward was horrified at state of Dad - insisted they complain - Mun was too worried to .

Our parents have appropriately called ambulances to have neighbours and extended family tell them off for doing so - despite HCP saying they did the right thing.

So I struggled to believe it's entirely the patients - I think politicians like to blame people using the services because its easier to focus on the minority - the unpopular Friday and Saturday night drunks - than provide money and planning needed.

Pomsy · 24/01/2025 14:22

Whilst all of those things are annoying, how do they delay treatment for people who do need to be there to the point where people are waiting for 12 hours?
I have just finished a 2 month placement in A&E and the majority of people did need to be there.

The problem is not being able to sending patients up to wards because there are no beds available. This is because we cannot discharge from wards due to a lack of social care beds

Feelingleftoutagain · 24/01/2025 14:21

Last time I was in A and E for gallstone pain maybe 2years ago, I was left waiting in pain to see a Dr, fair enough it was busy. A youngish girl in her late 20s came in and sat near me and my sons, she had been brought in by ambulance.A nurse came over and said hi, her name was similar to rainbow bright unicorn ( I did check with my son as i thought I might have sepsi and going funny) the nurse asked is it the period pains again? She replied yes, did you take paracetamol like I told you last time? No as I don't have any at home, asked if she had eaten, said no, was given paracetamol, a drink and a sandwich. They then arranged for transport to take her home.is this what A and E is really for?