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Original poster

Nationwide Building society. How many missed calls would you consider excessive

41 replies

hoxtonbabe · 24/01/2025 11:33

Hi All,

So I am going to keep this a brief as possible.

Long story short branch manager was trying to reach me following a complaint I raised. When they called I was on way/in hospital for something that meant I was going to be in hospital for a few hours and afterwards feeling knackered/in some pain, essentially a full day thing when you consider getting ready, getting to the hospital on public transport, etc.

They obviously didn’t know this but naturally I couldn’t answer my phone, and the plan was to get home and return/reply to any calls/ messages regardless of who they were from plus at the time I didn’t actually know who was calling me my main focus was my hospital appointment.

So if someone was trying to get hold of you and not an emergency situation how many calls or messages would you deem reasonable or if you was the person calling, how many times would you consider reasonably enough to cover yourself/show that you tried?

OP posts:
LIZS · 24/01/2025 12:32

4 ?

PuppyMonkey · 24/01/2025 12:19

500 times?

3luckystars · 24/01/2025 12:15

No body reads the replies anyway, just the original post.

It will keep going long after you tell us!

Quinlan · 24/01/2025 12:14

Just write a proper OP saying how many times they called and whether or not it’s excessive. This really isn’t interesting enough to get pages and pages of guesses.

PhilosophicalCheeseSandwich · 24/01/2025 12:13

Come on, it's obviously excessive or you wouldn't ask. Just say how many missed calls you had!

Original poster
hoxtonbabe · 24/01/2025 12:12

Runningoutofthyme · 24/01/2025 12:09

Say how many times they contacted you and then people can tell you if they think it’s excessive

otherwise this is a pointless post 🤷‍♀️

I was waiting to get a bit more replies!

OP posts:
InfoSecInTheCity · 24/01/2025 12:10

When I used to work in customer service in a call centre, it was 3 attempts at varying times in the day, so 1 in the morning, at lunch, at late afternoon. Voicemail with return contact details left, then an email/letter to close after the 3rd attempt.

Runningoutofthyme · 24/01/2025 12:09

Say how many times they contacted you and then people can tell you if they think it’s excessive

otherwise this is a pointless post 🤷‍♀️

MinnieBalloon · 24/01/2025 12:08

You obviously know it isn’t a reasonable amount or you wouldn’t be asking. Stop with the faux oh I’m just trying to gauge…

PhilosophicalCheeseSandwich · 24/01/2025 12:06

Bear in mind that sometimes businesses use phone software that may make the person calling think the phone isn't ringing (bitter experience), so they may have been trying repeatedly thinking the call wasn't connecting.

I once tried to call someone several times from work using Jabber and each time there was no ringing tone, so I was thinking they must've had no signal or something. But they were picking up to a silent call and getting very angry (understandably).

Original poster
hoxtonbabe · 24/01/2025 12:02

Serpentstooth · 24/01/2025 11:40

Tell your bank you don't deal with banks and financial details by phone and to write a letter to you so that you can keep adequate records. Data protection etc

This isn’t the issue although I do understand what you mean if it was to talk in depth about my actual finances/bank account. I definitely wouldn’t have that conversation in public on my phone and I would call the bank, go through my security to make sure it was actually them calling.

I am trying to gauge what is considered a reasonable amount of calls to try and get hold of someone. It doesn’t even have to be in relation to your bank, just in general, but excluding emergencies.

OP posts:
Ginkypig · 24/01/2025 12:00

Maybe twice with potentially a voicemail and also possibly a message.

Strawberryfruitcorner · 24/01/2025 11:40

I’d say twice at most in a whole day and a voicemail asking you to call back or letting you know they’ll call the next working day.

Then they should give up after calling you for three consecutive days if you don’t return the call.

Serpentstooth · 24/01/2025 11:40

Tell your bank you don't deal with banks and financial details by phone and to write a letter to you so that you can keep adequate records. Data protection etc

IAmAWomanWorkingFromHome · 24/01/2025 11:38

If your preference was to be contacted by phone they would try maybe two or three times. And if they then didn’t get a response they would write to you.

You can always call them on 0800302015 to get through to the complaints team directly.

3luckystars · 24/01/2025 11:35

Once or twice and then maybe the next day and I’d leave a message also, that would be it.

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