Housing association saying I’m unreasonable I don’t think I am !!!

No it's not. Whenever we've had work done they've booked it for either a set time or "around 11am" then been slightly after etc.
If a plumber or similar said "ill be there this day between 8am and 2pm" I'd book a different one.

Can you ask them for the name of the contractor they've allocated your job and give them a call to explain the situation? My husband is a tradesman and he gets this when he does work for insurance companies etc. We always try to accommodate requests to avoid school times, even if we have to agree a different day with the customer. Good luck, hope you get it sorted!

Can't you just ask a neighbour to let them in if you're on the school run?

YABU this is part of living in a house, either owned, rented or whatever.

if works need doing, you need to accommodate the service provider. If you’d booked time off work etc and they’d let you down then you’d have more of a reason to ask for a specific time.

So far you’ve missed two appointments.

This. Just tell school the kids need a half day because you have to be home and have no options to get the children to school.

No it isn't. The cost is built into the rent. Just like a private tenant wouldn't pay for repairs to the house they live in.

*haven't read thread so apologise if this has already been said and answered

Why disrupt a child's entire day and education for the sake of a contractor potentially having to wait 10 minutes or come back a different day? That would be ridiculous.
Especially with a SEN child, they're likely finding school hard enough without missing lessons unnecessarily and having a change of routine and being expected to lie about being off school.

And why wouldn't you?
Would you rather wait in all afternoon or havethem ring to see if you're in so the job can get done earlier?
They can ask
You don't have to agree if it's not convenient and you've made arrangements

Does the school have a breakfast club? Then you can get back in time for the morning slot maybe

Also further action is likely a warrant, which if they turn up with at the correct time is a complete non-issue. Their own time they're wasting if they do that.

Just book either and tell the school kids have a dentist appointment and either drop after lunch or pick up then.

Half a day off school is not going to matter if you have no other option, not ideal but not a lot else you can do...

Can you ask a neighbour to let them in of you're on the school run?

There's a lot of the "chattering class" on Mumsnet with 6 figure household incomes who's only exposure to people who need UC is from the Telegraph which will paint you as someone who puts buying a pack of cigarettes and a bottle of vodka over buying food for their child.

Know your place and be grateful OP... 🫣

You say your mum helps with child care, could she be there while you are doing the school run?

It is a nuisance but it's not your HA being awkward. Most other services - gas, electric, phone etc - will give a window and you have to be there.

How long does the school run take? When my daughter was young, I'd stick a note on the door advising I was taking a child to school and I'd be back in 15 minutes. If they came to do the work whilst I was out, the workman would either wait in the van or go on to do another repair and return later.

I would just hope they turn up after school drop off this time. Give them a heads up that you know they can't specify the time, but that you'll be out of the house for school runs and in waiting the rest of the time.

If they turn up at drop off time again then just phone them again and explain you've told them 3 times that you're available any time other than the school run, and it's a legal requirement for them to attend school so there's not anything you can do about it and that you hope the fourth time is not also the school drop off time as you're waiting in the rest of the time slot for them.

I'm reading this thread and wondering how different it would be if the OP hadn't said it was a housing association, but just a landlord.

"My landlord wants to come into my house to do maintenance work but won't accommodate the school run and keeps turning up when I've said I won't be there. He's now threatening to take further action".

I'm damn sure that people wouldn't be recommending keeping the kids off school, they'd be citing 'quiet enjoyment' and recommending the OP change the locks. (I'm not recommending that btw, that's just the way those threads go!)

But what's the difference? Is the OP less deserving of people meeting her in the middle when she's made every effort to compromise than someone paying private rent? If not, why not. Gosh there's some judgemental folk out there.

OP, the letter a previous poster added further up is great. You've made every effort to accommodate them. They can shove their vague threats of 'further action' because there is no further action they could legally take. If they want the work done they can wait 10 minutes for you to get back from the school run.

At the end of the day they need access so you need to find a way to do it whether that be dropping your child early or late to school or what not. You are being unreasonable because all your finding is excuses. You soon wouldn’t be behaving like this If you’d need them to do some work for you or see something.

I know, because it happened to me! Mine gave me an asbo for "refusing access" when they'd agreed to come before 3 on the 3rd occasion but turned up after that anyway!

Would your mum take the kids to school and back one day? Perhaps if you take annual leave that day so she isn't required to then look after them from 6pm when you would usually work.

put it in writing to your housing officer that you need a slot that works round school run times copy and send to your local mp they are being obtuse I am also in a HA property and they have always work with me over these type of situations its not hard they just need to put your slot towards the end of the morning. Just because you live in a HA property doesnt mean you need to tolerate this type of behaviour. Just so people are aware HA properties are usually let at 80% of the private market not really subsidised as we all know the private market is over priced and not really a usefull bench mark for the cost of housing