Horrible interaction in New Look

Tell them you don’t have an email you are a conspiracy theorist and you sleep in a tin house.

Works for me.

@bostonchamps
That's really out of order on peacocks part then!
She said she couldn't do the exchange until gave details
I won't be going in there agin tbh as I think that was shitty of them and the items are shit quality anyway!🤣
I may also send an email to head office to complain 🤔

If the experience is as common as this, then there'll be a reason for it. And it won't be 'protecting the environment'.

It does my head in, they can never spell my surname so I always have to spell it out to them and it would just save so much effort/hassle to give a paper receipt!! Sometimes you just aren't in the mood to talk

It's a constant well of surprises that people are so persistent about extracting contact details, and assume an entitlement to that information simply because they've asked for it.

It wouldn't surprise me if they were under pressure from above for marketing purposes or were on a commission of some sort for selling these details on.

Same goes for hotels, but these days it simply isn't possible to book without divulging screeds of detailed personal info. Infuriating.

This is why I won't shop in New Look any more. After being spoken to like I was some sort of oddity for not wanting to give my email address out,I thought 'Enough'. I already get bombarded with emails from practically every company I've bought from over the last couple of years,I don't need any more,thanks.

I work in retail OP and while I usually side with staff, this situation I do think yanbu.

I have witnessed colleagues act similar, this is usually when customers go 'off script' - in your case, not wanting to give an email.
It takes them off autopilot and unfortunately you end up with a rude interaction. I've been caught out myself once but that was because the customer was accusing me of scamming them (I wasnt) instead of explaining the miscommunication I took it personally, and it ended up with him telling me to watch my back after shift ends.

Went off on a tangent there. What I mean is - the staff member should have just given you the paper receipt.

I had a similar issue with their awful customer service recently and will never buy a thing from there again. They are terrible.

Indeed and the comment doesn’t even make sense. Surely @Knowitall69meant to write;

SET FOOT....... SET FOOT!!!!!! NOT STEPPED FOOT!!!

As for Zara, last time I went there the till operator didn't look at me once - I checked to make sure as I try to make eye contact and smile at some point when dealing with strangers and I never got the chance because she looked past me all the time - I'm really not that hideous!

Except it's the opposite of presumably what you do want.

They probably would refuse to process a return on the grounds you didn't have the receipt.

The worker's age is irrelevant, as is her pay level.

New Look vanished from round here years ago but in Dunelm I always ask for a paper receipt and get one. I don't need any more spam emails - they just want to bombard you with advertising, they don't care about you losing a receipt.

Yes they’re pushy about it and I hate it too. Makes me want to set up a rude email address like ohfuckoff@email,com.

Yes let's wish for people to lose their jobs 👏 Great response

I hate digital receipts. also 9/10 times they spell my email address incorrectly even after i spell it out phonetically and I don’t receive the email!

I could have written this post!!! Such a similar incident happened to me in New Look, the staff member was really dismissive and downright rude when I said I didn’t want to give my email over (for the same reason, when shopping there before I gave it and within 2 days had over 6 emails from them!!)

Eventually she reluctantly gave me it and rolled her eyes- got home and the bloody security tag was on the dress. Too busy fannying about over email!

Won’t use New Look again.

YANBU

This annoys me too. I wear headphones so I can't hear what they say anymore 😂

I get my paper receipt that way 😁

This does my head in. Email is not better for the bloody environment!

NL is one of the worst companies to work for. It's not surprising the culture is toxic. Yes they are persistent, well done for standing your ground. What about people who do not have email such as elderly etc. Staff training needed but unlikely.

If this happened to me I would insist on returning the item for a refund and walk away.

Paper receipts are really important. People shouldn't have to give out their contact details every time they make a day to day transaction in a shop.

I had this in new look today!.
I went through the same conversation. In the end she told me not to lose my receipt like I was a child. I just laughed to myself 🤣

This happens to me all the time because my name isn't spelt the most common way. Even when I spell it out. I assume some sort or autocorrect issue but who knows.