Horrible interaction in New Look

Having just read the post above as well I wouldn’t be surprised if they were typing the address in wrong on purpose so that you don’t have a receipt at all

My email receipt from dunelm didn’t arrive in my inbox. I went back in to ask for a paper receipt as it says you can’t return items without a receipt. She said she couldn’t do it without the manager and if I needed to return the item they’d look for the receipt then. Needless to say I’ve decided never to accept an email receipt again. Surely they can’t refuse as you might not have an email address.

I’ve not shopped in NL for yonks. I tend to refuse to hand over my email address just for a receipt for a minor purchase. Recently I was asked if I’d like a receipt via a text message. I did agree to that.

Last week I bought some clothes from New Look, gave email for the receipt, walked out and straight in to Superdrug next door. The alarm went off so I checked and a security tag had been left on one of the new look jumpers. Went straight back in, must have been 1 minute later, different girl on the checkout and I explained I just bought this jumper, the girl said have you got a receipt? I said well it’s on email, hang on. I checked my inbox, nothing, checked spam, nothing, anyway she took it off but she was very suspicious. The email never did come through so if I need to take something back I’m screwed.

Would much rather have a paper receipt.

Email addresses are worth more than most of the things sold in the shops that ask for them. A lot of money in selling data. I’d not give it out if I could help it.

Although don't ask for a gift receipt with teenage dd who dobs you in.
But it was a gift, purchased by me for me!

I get they are trained to ask for emails but no thanks paper please should be the end of it! Far too pushy! Winds me up to when you return something and they ask name and address to give you the refund- you were happy to take my money without my address! Really gets my goat. I avoid new look tbh, next are much more polite

It would have to be an anonymous letter, posted from a non-local postbox. Can't be giving away any personal details.

Either way, lifes too short.

I have had this moment in New Look too and it really annoyed me. The lad behind the till was really cocky about, I said I didn't have a email to give out. Mainly because unbeknown to him, there was somebody behind me waiting to pay who I really didn't want to overhear it as they would have passed it on to somebody I was avoiding. The TO then wouldn't drop it, I got comments such as it must be difficult for you to online shop if you don't have a email. I just said well I don't online shop. He then carried on to the point he was taking the piss out of me and being so cocky, not willing to drop it and give me a paper one. So I just responded, it's also difficult being under witness protection and being harassed by you as to why I don't have a email address to give out to you. He soon dropped it and went very quiet.

I really felt incomparable, to the point I haven't been back into that store in particular. You should be allowed to shop without being harassed for personal details.

I'm not sure if it still happens but years ago when the online receipt was a thing, the NL cashier told me they get a bonus or something like that based on successful online receipts over paper. Which might explain it but doesn't make it right.

Kind of ironic, might be better to post a letter.

It spoils my shopping experience as I can't be bothered to converse with people, including saying my email address out loud for all to hear.

Completely different situation, but in asda you put your mobile in to access the self scanner thingy. Some old creep behind me claimed he had made a note of it and 'can't wait to call me'. He didn't thank god. He was old enough to be my grandad.

No, I don't do everything that's asked with me without question. I also don't waste my time getting into trivial arguments with teenage sales assistants then going online to crow about it afterwards. Just hand over your email address like everybody else manages to, or say you don't have one. It's not hard.

I worked for them 20 years ago and it gave me retail PTSD. They played 'loveshack' on repeat.

Why?
Don't you shop online at these places too?

That did make me 😂, don't give up the goat!

That would really piss me off - how rude of them.

On a separate note but going along with the receipt theme, I do not condone shoplifting but shops are making it easier to shoplift ad it makes me so angry:

Asking if you’d like a receipt/not issuing receipts
Self serve tills
A lack of security guards
Scanning your own shopping using a hand held device
Allowing customers to put shopping in a bag and walk around the store

Ask for a gift receipt!

Do they get commission per email address I wonder?

And they wonder why people don't want to go in to shops these days.

It's definitely relevant. Would the OP have thrown a tantrum over something as innocuous as an email address if it was her solicitor or doctor asking for one? Would she balls. She thought she would make a point of trying to show up the minimum wage kid behind the desk instead of simply saying "I don't have email" and ending the conversation there and then.

Glad you are being pacific about it.

Honestly I witnessed a staff member in NL tell the customer that it was a change in the law that email receipts will be the only option and that she was surprised she hadn't heard of it on the news.

Course I googled it and absolutely nothing about it. Staff member at till changed by the time I got there so I was half fuming I couldn't question her on it 😅 whatever you're doing New Look, you're doing it wrong.

Horrible way to treat you i hope this makes it into the daily mail or wherever they write about mumsnet. She shouldn't have pushed it so far. I usually get in before they ask saying can I have a paper receipt with this please as I get hundred of emails it would get lost within them. Not lying it would and I also don't want spam. Never had someone question me repeatedly on it though how off putting. Are they getting commission now on who gets the most email receipts out I dont understand which she made such a big deal about it. How cheeky what you don't have an email? Id be really annoyed