Horrible interaction in New Look

Tell her to do the resting bitch face. It works every time 😀
But seriously. Print her out a card saying she will not give out her email address or phone number.

Me too, I just say "Oh, I don't use email at all". But I am middle aged so am just about able to pass that off as plausible if unlikely. I wonder if younger folk can say it and not be pushed further?

My DD works for NL and yes, they're pressured to get emails off people. Sometimes they claim that a till is email receipt only, but it's a load of bollox. DD refuses to work the tills for this reason, as she's not a pushy person.

Disappointed that Dunelm is going down this route. Thing is they can't insist on it. For example, my 88yo mum shops there and she can't even turn on a computer, let alone work out emails or use a smartphone, and people are entitled to a receipt for their purchases.

New Look are on my boycott list after I bought a couple of pairs of boots in similar styles for DD to try on at home as she couldn’t come to the shops. It turned out that none were suitable so I returned them for a refund and was denied one because they had been in the sale when I bought them. I expressed surprise at this as it wasn’t advertised anywhere on the big Sale signs, nor had I been told by the cashier at the point of purchase - had I been I would have left the boots as I always intended to bring at least one pair back.

I expressed mild irritation at having to exchange the boots for something that I didn’t particularly want and was told snottily by the cashier that the information re sale items and exchange only was on the receipt. The fact that I would only get a receipt AFTER I’d bought the items which was absolutely no use to me was completely lost on her.

The incentive is 'not getting the sack.' The workers will have targets they have to hit, and face potential disciplinary action if they don't achieve them.

New Look clearly have a very tough policy for their staff - I would imagine any staff member who isn't at 100% email capture rate will be constantly monitored.

I've had all sorts of weird reasons from them about why I can't have a paper receipt. I still ask for one each time but I can see the staff are gutted.

Capturing customer details is clearly much more important to them than customer service. They will have knowingly made this choice - they will know what their staff are doing/saying to get the info but their spend per customer signed up will have worked out at more than customers potentially lost.

I gave up expecting good service in most places a long time ago. I was in fat face today and there a staff member really enthusiastically interacting with customers and being really helpful. Customers clearly knew her and were in to spend with her. It highlighted to me how long it's been since I saw that.

Another shop to avoid! Not that I shopped there anyway.

Do shops want customers these days? Customer service is an all time low.

wat about elderly people who dont have one or it not sending so you have no proof of purchase its ridiculous

Makes you wonder how they are incentivised? I guess this girl couldn’t give a toss about your email but maybe she has target?

Regarding lack of proof of purchase with a receipt: is there some proof of purchase from entries on bank/credit card statements?
No use if you have paid cash mind!

I've done some googling on behalf of my parents and I can't find anything about email addresses but you haven't had to give your house address since 2013 so I doubt giving an email is a thing.

My paper receipt is in my handbag, along with so many others.
If they want to do paperless receipts they need to move away from email addresses and invest and go for apps.

Edit. Not having a go at anything you said.

This happens in a lot of shops - I just smile sweetly and say I don’t have an email address and it’s never questioned.

I get asked for my email address in many shops but New Look is the only one where the staff get snotty about me politely saying no thank you. I wonder if the staff get an incentive for every email address they add to the system.

Aha, I probably bought TV in 2012, so just missed that

In Halfords they asked for my email so I said I hadn't got one, that totally stumped the guy

He also asked for my car's reg. I declined to give it to him

Next they'll be asking how many times I've been to the toilet and brushed me teeth in the last 24 hours

Set up an email like

Thisismyjunkemailforshopreceits at domain dot com

idontwanttogiveyoumyemailaddress at domain dot com

Works a treat.

I don’t shop here any more because of this policy. I’m surprised it meets GDPR legislation. If it does, it shouldn’t. Why on earth do they need personal details for people to buy a T-shirt. What really did it was the smirk on the cashiers face as she said it though. It’s not about paper waste and we all know it.

TV licensing stopped needing names and addresses in 2013

Trouble is the receipt doesn’t always come through and you have no proof you bought the items.

I was thinking of going to New Look to look at their cheap jumpers, don't think I will bother now, so they have lost one customer because of this thread!
Plus I often pay cash for things under £50 which will definitely make me look like a fossil!

That's brilliant.
Nicking that idea!

Because I'm a saddo, and because this really pissed me off, I've just had a google (and then double checked my understanding with legal eagle DH) - this isn't quite illegal as such but it is bullshit.

It's not mentioned in their returns policy (which I read, like I said...saddo), and there's nothing in consumer rights about having to provide an email address (or any personal information).