In Aldi two weeks ago I took five bottles of perfume to the checkout along with my shopping. I wasn't buying the perfume but I noticed they'd ben opened and squirted and one bottle was damaged. They were unsellable, total cost not a great amount about £35-£40. The woman on the checkout said they couldn't provide testers, so I said that it was a shame as they were losing stock. She said I could talk to the manager, who came out and I asked her about testers. She said Aldi didn't provide testers so I said, as the manager, couldn't you make that decision as you are losing sales. She said no, and I said well, then, it's a shame you are losing stock. I asked what would happen to them and she said they would be sent back. End of conversation, neither party was rude to the other.
I posted on the local Facebook forum about it, with the focus being not on the store, but the standard of customers who were entitled to open and spray themselves with perfume as follows.
What is wrong with people? I've been in Aldi today and found five boxes of perfume opened and squirted, two with damaged lids. Not testers. These are now unsaleable, and at about £7 for goodness sake just buy it and give it away if you don't like it. Really bad behaviour.
A few comments followed all agreeing with me, one person saying they had actually seen testers in a different Aldi in our city. Then today, this rant appeared from one of the Aldi members of staff!
I love how u have failed to mention the attitude & horrible, uncalled for comments to 2 members of staff on this post. U conducted ourself in the most awful & embarrassing way. U should be embarrassed, we all know u just wanted the perfume reduced, staff & customers that overheard, we all know what u were after. ok, just mind ur manners next time. It costs nothing to be nice.
So I want to complain about this. A member of their team is accusing me of wanting freebies, being rude, being embarrassing, awful and so on in embarrassing English, too. I was not rude at all. Nobody was rude. I was cross at the customers being so bloody entitled and thought I was doing the store a favour!
Conversely, this Aldi member of staff should be mortified at her level of English, customer service and ranting on a local Facebook forum. She's made herself look thick, and she's lying. Also, if someone at a doctor's surgery, library, local council etc wrote like this on a forum they'd be in trouble at work for it.
So would you complain, leave it or what?