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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

For keeping an order that I’ve received a refund for?

163 replies

Phallicfriday · 18/01/2025 20:20

Long story short. Ordered DH a fairly expensive tech item for his birthday from large retailer. Item didn’t arrive and when I chased the retailer it was presumed lost and they sent a replacement. It was supposed to be on next day delivery but this didn’t materialize either. Week later I call again to be told the item was detained by customs and it would be returned to the retailer. They point blank refused to send another item and instead only offered me a refund. Feeling very frustrated as I still had no birthday gift, I reluctantly accepted and ordered a replacement on Amazon (which I haven’t received yet either). Since receiving the refund, both the ‘missing’ orders have turned up. I am overseas and so I imagine it would be a hassle/expense for them to arrange a courier to collect them for return? AIBU for just keeping quiet and keeping both? Appreciate that this is morally ambiguous and I am quite sure I will get lots of mumsnetters up in arms at my morally bankrupt thought processes but they are a large company and surely will have insurance to cover such losses? And who really gives a flying fuck if the insurance company are out of pocket a few hundred quid when they rob the living daylights out of us all? My only concern is if they can track / trace that they have been delivered and force me to return / repay? What would you do?

OP posts:
Happyher · 18/01/2025 22:33

I would say that as they cancelled the order and refunded you there is now no contract between you and them so you can keep the items. You have done nothing wrong. They gave you their decision. If they didn’t advise you of any conditions the refund was subject to, i.e. telling you to advise them if the goods turn up, you have no obligation to them

youve987456 · 18/01/2025 22:29

You know you haven't paid for it, it will cost someone else in the long run when people do this. They can claim on insurance but their premium will go up and they pass the cost onto the consumer. Same with all of the thefts in supermarkets in the UK right now. The supermarkets won't take a cut in profit, they'll pass on the cost to honest shoppers.

Floralnomad · 18/01/2025 22:23

I’d call them and ask what they want to do but then I’m not a thief so it’s a no brainer really .

Ceejadess · 18/01/2025 22:23

I would keep it and wouldn’t give a crap.

  1. You haven’t signed for it and it’s been left in an open space for potentially anyone to take
  2. there’s nothing they can do to get the money from you for it besides ask you to pay them
CovertPiggery · 18/01/2025 22:22

whatkatydid2014 · 18/01/2025 22:09

I’d call and tell them it’s now turned up. As others have said they may well tell you to keep it. If they collect it you’ve lost nothing really as you never expected to have it and there is no risk someone involved in the delivery would be under suspicion of stealing goods and you’ve no concerns of a later follow up and you’ve been scrupulously honest. If they say to keep it then you’ve got a nice bonus for your troubles.

Edited

I would do this too, just to be on the safe side.

After all the trouble with customs etc, they might just tell you to keep it anyway.

Phallicfriday · 18/01/2025 22:21

RoastDinnerSmellsNice · 18/01/2025 22:07

Because it's the right thing to do, but then you know that, so basically OP, if you decide to go ahead with this, then you are a THIEF, and if you do get caught, deserve everything you get! So, my advice would be, think about it, and decide whether keeping these items is worth ruining your life for.

Tad dramatic don’t you think? 😁

OP posts:
superclouds · 18/01/2025 22:19

It's happened to me twice - one was a very expensive duvet. I emailed them because they'd sent a feather one when I ordered the other one, and they said they'd arrange collection but never did. I kept it in the box in the garage and sold it a year later on eBay.

The other was a lamp. I let them know and they wanted me to cart it to the post office which I refused to do, so they told me to keep it (I'd have happily had it collected by courier)

Waterbaby41 · 18/01/2025 22:17

If you are happy to accept the consequences of theft if you get found out, carry on. BTW - all theft has an impact - one of the reasons that prices are high.

DoloresODonovan · 18/01/2025 22:14

ShatnersWoodwind · 18/01/2025 21:19

These massive companies are forever screwing us over, they make fat profits and have bad customer service. The cost of these two items are a drop in the ocean for them. The losses have already been accounted for and for all you know have even been repaid through some kind of insurance set up. You keeping these items will have zero impact on the company, and it probably a nice bit of Karmic rebalancing.

two wrongs do not a right allow

Hipalong · 18/01/2025 22:11

BeMellowOchreZebra · 18/01/2025 21:16

Well you've got 6 years to get caught... so just make sure you put aside the money for 6 years or don't use the items for 6 years.

If they do eventually figure out they did arrive (depends who you ordered from, but most companies have a finance system which will track goods, refunds and payments, so they'll eventually realise they have neither item nor money) then you just hand the goods back or pay the full amount.

She's overseas. There's fuck all they can do to her.

Wheelz46 · 18/01/2025 22:10

I personally would contact the company and see what they advise you to do chances are they will advise you to keep it.

If the courier marks it as delivered, the company may hold you liable. I am not sure if this falls under a CIFAS loading if the company chooses to pursue, but if it does this will affect your credit rating for 6 years, not worth it in my opinion.

Moveoverdarlin · 18/01/2025 22:10

Oh OP keep it. People calling you a thief are ridiculous. You’d have to be an utter wet blanket to let them know. Jesus it’s Amazon. Amazon! I can understand that it’s morally wrong to do over a small business. But bloody Amazon. I’d gleefully keep it.

whatkatydid2014 · 18/01/2025 22:09

I’d call and tell them it’s now turned up. As others have said they may well tell you to keep it. If they collect it you’ve lost nothing really as you never expected to have it and there is no risk someone involved in the delivery would be under suspicion of stealing goods and you’ve no concerns of a later follow up and you’ve been scrupulously honest. If they say to keep it then you’ve got a nice bonus for your troubles.

RoastDinnerSmellsNice · 18/01/2025 22:07

Phallicfriday · 18/01/2025 21:00

But why when I can keep it for free?

Because it's the right thing to do, but then you know that, so basically OP, if you decide to go ahead with this, then you are a THIEF, and if you do get caught, deserve everything you get! So, my advice would be, think about it, and decide whether keeping these items is worth ruining your life for.

Phallicfriday · 18/01/2025 22:03

usernamesaretoohardtothinkof · 18/01/2025 22:02

So you posted a question you don’t want people to answer, and now you’re annoyed people are pointing that out? Ok.

😂

OP posts:
KittenPause · 18/01/2025 22:03

Just leave it

Most of the time it's more hassle for them to administrate further refunds and deliveries

usernamesaretoohardtothinkof · 18/01/2025 22:02

Phallicfriday · 18/01/2025 21:58

Have you really got nothing better to do than split hairs at exactly what I said and where I posted it? I posted in AIBU as more traffic, is that alright with you?

So you posted a question you don’t want people to answer, and now you’re annoyed people are pointing that out? Ok.

ChocolateAddictAlways · 18/01/2025 22:01

parietal · 18/01/2025 20:49

I'd tell the company. 99% of the time they will tell you to keep the item, even expensive things. If this is Amazon, think of the value of the company compared to you £2k laptop or whatever.

Yep, I contacted Amazon over a similar issue and said they needed to send a courier. They never did. When I chased up a second time they said it no longer needed to be returned at all.

Phallicfriday · 18/01/2025 21:58

usernamesaretoohardtothinkof · 18/01/2025 21:56

But that’s not what you posted. Your thread title asks if you are being unreasonable to keep it so people are answering that question. That you asked. In your thread. That you posted.

edit: sorry this was meant to include a quote but it’s vanished - I quoted the OP saying they just wanted to know if they’d get caught

Edited

Have you really got nothing better to do than split hairs at exactly what I said and where I posted it? I posted in AIBU as more traffic, is that alright with you?

OP posts:
Phallicfriday · 18/01/2025 21:57

Sheaintheavyshesmymother · 18/01/2025 21:54

I think it’s luck of the draw with regards to them pursuing this down the line. Unlikely but you never know if your name gets pulled from a hat in 3 years and someone decides to follow this up properly. But if you’re 100% sure that they don’t have proof you received it then you’ll be fine. Even if they have a photo of an open garage you can just argue the parcel was lifted by a stickyfingered opportunist passer by (which actually does happen where I live for any parcel left on a doorstep so I’ve had to genuinely report parcels as not delivered many times). Unless of course you listed your open garage as a safe drop off space, then you’d be liable I imagine.

Absolute lol at the morality police out in force tonight though. I say good luck to you! I love to steal off big companies when I can! Plus I give loads of my hard earned cash to charity so I’m basically a modern day Robin Hood 🤣

LOVE this! Morality police is bang on. People love to get on their high horse about shit that doesn’t impact them.

OP posts:
usernamesaretoohardtothinkof · 18/01/2025 21:56

But that’s not what you posted. Your thread title asks if you are being unreasonable to keep it so people are answering that question. That you asked. In your thread. That you posted.

edit: sorry this was meant to include a quote but it’s vanished - I quoted the OP saying they just wanted to know if they’d get caught

Sheaintheavyshesmymother · 18/01/2025 21:54

I think it’s luck of the draw with regards to them pursuing this down the line. Unlikely but you never know if your name gets pulled from a hat in 3 years and someone decides to follow this up properly. But if you’re 100% sure that they don’t have proof you received it then you’ll be fine. Even if they have a photo of an open garage you can just argue the parcel was lifted by a stickyfingered opportunist passer by (which actually does happen where I live for any parcel left on a doorstep so I’ve had to genuinely report parcels as not delivered many times). Unless of course you listed your open garage as a safe drop off space, then you’d be liable I imagine.

Absolute lol at the morality police out in force tonight though. I say good luck to you! I love to steal off big companies when I can! Plus I give loads of my hard earned cash to charity so I’m basically a modern day Robin Hood 🤣

Flicitytricity · 18/01/2025 21:50

I'm not up in arms about this, I couldn't do it but that's beside the point.
Two things though.
Your local postie delivered? If you denny receiving them, would he be in trouble? Suspected of theft?
Secondly, I would be seriously pissed off if my partner gave me an unpaid for gift. Its one thing to keep it for yourself, but to gift it just feels wrong.

Agapornis · 18/01/2025 21:47

I'd

  1. cancel the Amazon order
  2. tell the company that one has arrived and they can arrange collection at their expense
  3. keep the second as compensation for the hassle they caused you
  4. presuming the company isn't interested, sell the spare
  5. depending on DH's morals, have a celebratory dinner together, or treat myself with the extra money 😂

I have zero patience for big companies that fuck about with me though, and no problems with Robin Hood style thieving.

nonevernotever · 18/01/2025 21:44

Leaving aside the morality question (and it is clearly morally wrong rather than "ambiguous") has it not occurred to you that big retailers/insurance companies will both simply add the extra overheads incurred onto the prices they charge everyone? So we are all paying. It is also entirely possible that the courier could be sacked if they suspect that that's where the responsibility lies. I couldn't do it.

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