Vinted - what a joke

Strange indeed. I reported someone under ‘bulk selling’ - 60 ROKA backpacks (inflated prices, from the ROKA lucky dip no doubt).

Report not upheld…who has 60 new with tags ROKA backpacks lying around!

Vinted can be strange, I once listed two pairs of brand new Primark joggers, identical apart from slight size differences. They instantly removed the listings and wouldn't allow it, no idea why.

EBay isn't always great either. They made me return a very very bad pair of fake trainers. I had sent photos showing they were completely different to the listing photos. I thought they had to be destroyed, but no I had to have the faff of posting them back, no doubt for someone else to end up scammed with.

I'm lucky I didn't get banned from Ebay.. when my mum died i found a new, in cellophane wrapper with a sleeve on saying "selfridges, £128" bottle of Marc jacobs daisy eau do fresh. I opened it and didn't like it so sold it as part of a bundle on Ebay ( for only £19)
The buyer emailed to say it was a fake. I don't think she was lying as the bottle wasn't as perfect as I expected it to be when I opened the box, luckily she accepted a refund

This is bizarre, I'm so sorry, I'd be fuming too! Wonder if they're not giving new sellers a chance. I just sold a designer dress with no issues but I've had an account for years. I did have problems with Vestiare though, they seemed to block me for absolutely no reason (I was new).

If you do contact them again, keep it polite and professional instead of just having a go at them, and you'll probably get better results. It's pointless emailing just to kick off regardless of whether you're speaking to a human or a chatbot.

This happened to me...so frustrating as I had about 80 items listed!!

After a few months of my ban, I tried to set up a brand new account..different email,phone number username, bank account etc...but when I tried to register, it still said I'm banned. Could this be because of the IP address?

This is what I’ve read on here before - you need to email legal to get any kind of proper response.

Use eBay, vinted really isn't great.

I bought a jumper for DS for Christmas (designer, expensive so he was happy with it being second hand) and I specifically asked the seller was it definitely genuine as I had no experience of this brand.
He assured me it was.
Immediately I picked it up I could tell it was counterfeit. A quick google confirmed my suspicions.
I requested a return and an option was that I believed was counterfeit and he issued me a refund and I returned it.
He then relisted it.
If they are hot on not allowing people to sell fakes I don't know how I managed to report it as such and he relisted it?

I know I won't be bothering with Vinted again personally
I got my money back but it was my first time and it's just put me off.

This happened to a friend of mine. Went on to sell a pair of new boots from Next. Got banned for life as they were suspected counterfeit. From Next?

However I have bought and sold over 800 items and never had an issue personally. Their customer service are basically bots. Not good.

eBay is much better in your circumstances (since this has now happened) it's free to sell clothes now and less people after a bargain.

With Vinted, unfortunately many scammers sell new counterfeit items and that's what they are trying to cut down on. If you sell a few pre loved items first and have some reviews before selling new items this wouldn't happen but I realise it's too late in your case. I'm afraid scammers have ruined it for genuine sellers.

M and M Direct - they sell brand names such as Converse, Berghaus, Vans etc.

A counterfeit of MandM? I'm not even sure what that would be. It's a budget shop like Bon Marche isn't it?

I keep getting emails to sell for free on eBay so that might be an option?

Vinted is an absolute PITA when it goes wrong. It’s the absolute pits but I do seem to eventually get my money back - it might be because I am very careful with what I buy and so I’ve only had two problems that require refunds.

They certainly didn’t used to care about counterfeits and misdescribing stuff so that’s new. I used to report generic grip socks labelled as a bit brand name that I buy and my reports were always denied.

This is the contact email for a human response. Explain and send copies of receipts.

[email protected].

Someone marked an item as new, then had photos of her wearing it at a party.
I reported it, but it wasn't upheld!

I just keep hearing more and more bad things about their customer service.

There is zero customer service on Vinted, they never answer questions and you can’t speak to anyone. I love the platform but they do fall down on service.

for things like branded tops they want photos of all the labels including care instructions.

They're basically accusing innocent people of shoplifting.
Also I wouldn't send the jeans. Wouldn't give Vinted a penny after that. Tell the customer you've been banned, so no sale.

I tried to sell a pair of Prada shoes on Vinted and had the listing removed as they said they were counterfeit (they definitely were not!) I appealed and they asked for a lot of close-up photos, and they still concluded they were counterfeit! They didn’t ban me, however (presumably because I have a lot of good reviews), but it was incredibly frustrating, I assume they just have an AI-type thing doing the ‘verification’. Anyway, I sold them on EBay, no problem! So I would recommend trying EBay.