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Shop allows dogs in and my item is ruined

430 replies

shedidwhatnan · 16/01/2025 22:00

Argh. Still annoyed even typing this

Visited a store of a well known aspirational brand today.

They let dogs in and have water bowls outside, encouraging dogs to 'take a sip' and then goes on to say all dogs on leads or dogs in arms are welcome inside

I had just spent good money on something and stopped to have a look at something on the display table near the exit.

The owner seemed to have been having a browse next to me and her dog proceeded to go right next to me! My paper bag from the shop got wet Sad

The store assistant noticed, giggled and went to get some stuff to clean up. No mention of my bag or compensating me when I said 'Oh dear, it's on my bag now'. She just said 'ha, what are they like!' Then ignored me and started chatting to the owner who whilst the cleaning stuff was fetched, kept apologising to me over and over

And in truth, it isn't the dog owners fault really. The ultimate blame is with the shop for allowing dogs of any kind beyond guide dogs into the place.

I asked for a clean bag. Discovered my item also got wet. Shop assistant said 'oh, hopefully it'll just wash out!' And that was that

I was so embarrassed and upset that I left

AIBU to think dogs shouldn't be in shops? I can sort of see the appeal to have a tasteful sausage dog allowed in but not medium+ size breeds!

OP posts:
HazelTheDormouse · 17/01/2025 07:22

It’s not just shops, and I fully agree with not letting them in. I’ve seen dogs pee and poop in shops. I met a friend out shopping recently and she told me she won’t buy in that dept. store now, only look and go online, and now I follow suit.

A few weeks ago I went to an expensive Japanese restaurant. The tables are quite close together. In walked a couple, on a Sat night, around 8.30pm with 2 large dogs. My chin hit the floor.

Thankfully they didn’t sit near me, but there was no room for them. I would’ve left if I had to share my treat of a meal with a massive Alsatian.

Unfortunately I’m not bitchy enough to say this on their SM reviews, but I don’t want to go there again if they let dogs in. It’s unhygienic, especially around food.

Making sushi with dogs in the room? Does that pass standards?

Finally, why? Just why? Why does someone need to take their dog out (with exception of assisting dogs) with them when shopping? Why does someone need to take it out to dinner? What’s wrong with you?

piscofrisco · 17/01/2025 07:21

If my dog pissed on someone's shopping bag and contents I would be mortified snd would offer to pay for a new one for the person.
I can't believe the dog owner didn't do this? It's so out out order.
My second option would be to take it up with customer service in the shop-if their policy allows dogs then surely they should also be willing to compensate for the effects of the dogs?

Lostincyberspace · 17/01/2025 07:18

I have a dog and I don't take him in shops for this very reason. I personally don't like dogs in shops. I would have asked for a replacement. Go back.

Plawp · 17/01/2025 07:18

StormingNorman · 16/01/2025 23:41

I know you think that was a really clever dig at me but I don’t even own a dog 😂😂😂

PS I don’t think you understood what I wrote.

Aw whoopsy please explain it to me

TroysMammy · 17/01/2025 07:15

@shedidwhatnan if a dog jumped up at me and the owner says "they're friendly" I would reply "I'm not. Get your fucking dog off me". The older I become the more intolerant I get of knob heads.

Oldenpeculiar · 17/01/2025 07:09

mumedu · 17/01/2025 06:32

Um because the shop owner has set the rule that dogs are welcome.

Um the dog is still the owners responsibility, and supposed to be under the control of the owner, you don't leave your responsibilities for everything at the door when you walk into a shop.
No wonder so many people don't think they have to take any responsibility for themselves or those they're supposed to be responsible for when even other people are so keen to place the blame anywhere but on the people who are causing the problem!

Hwi · 17/01/2025 07:07

Porcuporpoise · 16/01/2025 22:04

Incidents like this are surprisingly common. I agree with you but we are in a minority apparently. That said, there was a shopping centre in Scotland a couple of years ago that trialled opening to dogs then reversed that decision after some crapping in the food courts.

Silverburn?

Oodlesandoodlesofnoodles · 17/01/2025 07:03

Please write a formal complaint to the business. They might reconsider the policy.

Schoolpractice · 17/01/2025 07:01

Frostynoman · 17/01/2025 01:29

Couldn’t find a direct comparator however this is interesting as regards liability

law.stackexchange.com/questions/94062/purchased-merchandise-stolen-from-customer-before-taken-off-retailer-s-premises

Interesting. I’d have to say as a layperson that I’d consider the store negligent in this case though. If they allow animals inside, which is certainly not standard, then they should accept at least partial responsibility for their actions. But I’m not a lawyer of course.

Adamante · 17/01/2025 06:57

Was it a £1000+ handbag? You should have said, MNetters would be beside themselves trying to choose a position between hating dogs and disapproval at you spending such a ridiculous amount on a high end accessory Grin

iwillfollowyou · 17/01/2025 06:51

I would have asked for a replacement item.

Ocsober · 17/01/2025 06:50

Wet from the dogs face = wouldn’t bother me

Wet because the dog did a wee = would very much bother me! The owner would be paying for a replacement!

adorablecat · 17/01/2025 06:46

IfOnlyOurEyesSawSouls · 17/01/2025 02:09

😂
a lot of dogs are infinitely less revolting than humans.

Speak for yourself love.

MaryWhitehouseExperienced · 17/01/2025 06:43

Bonjovispyjamas · 17/01/2025 05:59

This made me laugh, what's a tasteful sausage dog? 🤣

A tasty sausage roll...er...dog

adorablecat · 17/01/2025 06:41

Of course they shouldn't be in shops-apart from guide dogs which are very thoroughly trained and don't make a nuisance of themselves. Hardly any 'ordinary' dogs are trained to the same standard because hardly any 'ordinary' dog owners have the skills to do it, or are willing to invest the time and effort, and some of them don't seem to realise that dogs need to be trained at all.

BreatheAndFocus · 17/01/2025 06:34

YABU. You need to be aware of others in shops. Why were you holding your bag down in reach of wet dogs? Shops/public spaces are full of dirt hazards. You just need to watch your stuff.

A local town I visit allows dogs in most shops. I’ve never heard anyone fuss because their bag got wet from one! It could just have easily got wet from someone’s dripping umbrella or someone’s wet coat against you. It was your fault but you’re taking the opportunity to blame the dog!

mumedu · 17/01/2025 06:32

Oldenpeculiar · 16/01/2025 22:12

I fail to see how this is the shop or the shop assistants fault over the dog owners, the SA isn't supposed to be the one in control of the dog, the owner is, you don't leave all your responsibility at the door when you enter somewhere that's got staff, your dog, your responsibility.
If the dog ruined the item then it's up to them to replace it if that's what you wanted and apologise (as they did).
I get it's annoying, but the people who own the shop get to decide if they let dogs in, you get to decide if you go or not based on that knowledge.
YANBU to be annoyed about it, I would be, and I'm a dog owner who doesn't think dogs need to be in shops, and I firmly believe my dog, my responsibility. If my dog ruined something of someone else's then it's my responsibility to put that right, not the people who own the place it happened.
We really need to stop absolving people of their responsibilities in favour of blaming someone else.

Um because the shop owner has set the rule that dogs are welcome.

Bonjovispyjamas · 17/01/2025 05:59

Pinkelephant66 · 16/01/2025 22:14

A tasteful sausage dog?!

allowing sausage dogs but not other dogs would be extremely dog-ist

This made me laugh, what's a tasteful sausage dog? 🤣

HoraceCope · 17/01/2025 05:54

they should have replaced your item surely

EasternStandard · 17/01/2025 05:40

shedidwhatnan · 16/01/2025 23:17

Yeah, I've behaved like a real wet wipe

I have the item outside my house in an additional bag. I will be returning tomorrow to complain in person

Shop is in Hitchin. Wonder if anyone here has come across it!

Yep you should have asked them to swap the item right then but go back and get it changed

Talesfromtheriverbank · 17/01/2025 05:35

I’m a dog owner. First of all I wouldn’t have taken my dog in a shop. He would hate it. I would have felt obliged to replace your package if my dog had urinated on it. Though if it was designer I doubt I could afford to!

I don’t think dogs should be allowed everywhere. I love my dog but too many treat their dogs like children.

Pebblesonthebeach40 · 17/01/2025 05:26

shedidwhatnan · 16/01/2025 23:17

Yeah, I've behaved like a real wet wipe

I have the item outside my house in an additional bag. I will be returning tomorrow to complain in person

Shop is in Hitchin. Wonder if anyone here has come across it!

Apparently some don't believe it happened. Now you have named the area I wonder if they still insist it's fake. Maybe they think dogs possibly do this. Some dog owners are delusional.

Removed owners in edit

caringcarer · 17/01/2025 05:08

I've got 2 dogs but I'd never take them in a shop. It's nuts unless a guide dog. Dogs would rather go for a walk around a park than a shop.

MaryWhitehouseExperienced · 17/01/2025 04:54

GoldenGail · 16/01/2025 22:04

And if it had been a guide dog ???

It would have been better behaved.

LocalHer0e · 17/01/2025 04:32

@HighSpecWhistle personally I can't leave my dog at home as he is a hearing assistance dog.

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