Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Shop allows dogs in and my item is ruined

430 replies

shedidwhatnan · 16/01/2025 22:00

Argh. Still annoyed even typing this

Visited a store of a well known aspirational brand today.

They let dogs in and have water bowls outside, encouraging dogs to 'take a sip' and then goes on to say all dogs on leads or dogs in arms are welcome inside

I had just spent good money on something and stopped to have a look at something on the display table near the exit.

The owner seemed to have been having a browse next to me and her dog proceeded to go right next to me! My paper bag from the shop got wet Sad

The store assistant noticed, giggled and went to get some stuff to clean up. No mention of my bag or compensating me when I said 'Oh dear, it's on my bag now'. She just said 'ha, what are they like!' Then ignored me and started chatting to the owner who whilst the cleaning stuff was fetched, kept apologising to me over and over

And in truth, it isn't the dog owners fault really. The ultimate blame is with the shop for allowing dogs of any kind beyond guide dogs into the place.

I asked for a clean bag. Discovered my item also got wet. Shop assistant said 'oh, hopefully it'll just wash out!' And that was that

I was so embarrassed and upset that I left

AIBU to think dogs shouldn't be in shops? I can sort of see the appeal to have a tasteful sausage dog allowed in but not medium+ size breeds!

OP posts:
Firingsz · 17/01/2025 09:39

Well done the owner.
Very professionally handled.

Hopefully she will rethink her policy.
I like dogs, but a shop with such a policy would put me off.
God knows what could have happened to stock you might be buying, stock whiffy etc.
Hard swerve from me.

hamsandyams · 17/01/2025 09:38

As the owner of a sausage dog, they’re not at all tasteful and are in fact stubborn nightmares wrapped in a cute little package. If you’re going to allow one breed, don’t pick that one if you want good behaviour 😂

Dreamingofgoldfinchlane · 17/01/2025 09:37

speakout · 17/01/2025 07:35

What is an "aspirational" store?

Like Amanda's Hygge Tygge?

Do customers in such hops deserve better treatment than those shopping in normal shops?

I had to laugh at the use of 'aspirational' - particularly when the OP mentioned which store it was. A standard high street brand name.

LakieLady · 17/01/2025 09:34

Firingsz · 16/01/2025 22:34

I cannot believe you left a shop with a piss soaked item that you had just paid for.

Unbelievable.

I don't get it, either. I'd have just asked the store to replace it, while giving the owner one of my death-ray stares.

I've had dogs for over 30 years, but because I'm not an idiot, I could always tell when they were about to pee, and would have taken them outside to piss. As usual, it's not the dog, it's the owner.

I sometimes think that people should have to pass a test of some sort before they're allowed to get a dog.

shedidwhatnan · 17/01/2025 09:30

Well I just wanted to add that the store manager was aware of this thread, and refunded me immediately (no stock to exchange). She was very apologetic this morning. I wonder if she's a Mumsnet user or if someone she knows just linked her to the thread

She also issued me a £50 voucher so it has been made right Smile

OP posts:
zingally · 17/01/2025 09:27

I'm a bit demused as to why you didn't then stand at the counter and ask for a new item.
"This one has got dog piss on." Because a dog inside the shop has wee'd on it is a perfectly sensible reason to want an alternative.

I'm not a confrontational person by nature, but it honestly would not have occurred to me to leave the shop with a dog-piss-soaked item I'd JUST purchased.

Pushmepullu · 17/01/2025 09:26

shedidwhatnan · 16/01/2025 23:48

I don't know if typing it will get me in legal trouble or something... but the initials are TWC and they sign is white and black

Ah, I have a different beef with them and so will avoid.

Portakalkedi · 17/01/2025 09:23

Disgusting. Can't believe staff in these 'dog friendly' places are happy to clean up piss and shit. I know I wouldn't do it. In this case OP I would have insisted on a replacement and would not have left without one. Also contact the manager or head office and don't forget to give a review wherever you can.

Alondra · 17/01/2025 09:20

I'm so grateful for living in Australia, where dogs (except registered service ones) are not allowed in shops.

I love dogs but reading posts in MN, the UK has lost the plot with their domestic animals.

Boomer55 · 17/01/2025 09:18

HeavySnowPlease · 16/01/2025 22:09

Gross. It's bad enough that their shit and piss molecules are all over every pavement, footpath, park, etc. without it now being inside as well.

Yes, it’s horrible. 🤢

Porcuporpoise · 17/01/2025 09:15

brunettemic · 17/01/2025 07:51

They’d have rightly said they’re not taking it as it’s covered in dog wee. I’m baffled why anyone thinks this is the fault of the shop.

Because the shop has a policy that allows dogs to enter.

TallulahBetty · 17/01/2025 09:02

GoldenGail · 16/01/2025 22:04

And if it had been a guide dog ???

Doesn't change the fact that her item got pissed on.

fashionqueen0123 · 17/01/2025 09:02

YourHappyJadeEagle · 17/01/2025 00:12

If you teach your child to do a low, slow hiss at a dog that will warn the dog to stay away. Unfortunately a scream ( natural from a child) often excites a dog , it’s a “ hey there’s something going on, fun chase , run, run” signal to them.
Also teach them to walk past, no eye contact, just the low hiss.
To dogs low tones, a deeper voice means you’re in charge, you mean business. High pitched, any shrieky sound means let’s all get really hyper.

Thanks. Yes I have tried telling her it will wind up the dog screaming so will do this!

Sharptonguedwoman · 17/01/2025 09:01

fashionqueen0123 · 16/01/2025 22:08

Yuck. My child is scared of dogs so a massive scream would have been heard if a dog appeared. I would have asked them to replace the item

How are you dealing with this behaviour? Dogs are mostly completely harmless.

Shinyandnew1 · 17/01/2025 08:58

And in truth, it isn't the dog owners fault really

I think it is. Surely they don't let their dogs just piss whenever they want. Do they do it in their kitchen? Bedroom? On a child's scooter? On someone's driveway?

That's poor training, surely?!

Noseylittlemoo · 17/01/2025 08:54

I work in a similar type shop. The past few years dogs have not just been allowed but almost encouraged with the water bowl outside and we have dog treats inside. I've lost count of the times dogs have peed and pooped in the store. Its disgusting and bloody annoying. I hate it! And often the owners pretend they didnt notice 🙄. Funnily enough the staff that fuss and coo over the dogs bringing them treats etc are conveniently never to be seen when there's dog mess to be cleared up.
And the 'tasteful sausage dogs' can be the worst for barking loudly and aggressively when they spot any other dog in the store! It can be chaos when its busy

devilspawn · 17/01/2025 08:52

This story doesn't sound believable at all. It sounds like you thought "what if" in your mind and then decided to post it here as if it really happened.

Phthia · 17/01/2025 08:45

Mrsbloggz · 17/01/2025 00:27

lol at the spin, trying to make out that the OP is unreasonable😅

No, just trying to understand how it happened.

Fizbosshoes · 17/01/2025 08:35

I say it's the owners fault, and they should have offered to cover the cost of a new item. However if you did request a refund at the time, and it was given, it might give the shop pause for thought that maybe their dog friendly status might cost them more refunds.
Not sure about taking it back the next day, as anything that happened outside the shop is not their concern (and if you didn't see the same person they might not accept, it happened in the shop )

I found loads of places seem to be dog friendly now but a shop local to me has a sign expressly asking people not to take dogs in.

TorroFerney · 17/01/2025 08:26

GoldenGail · 16/01/2025 22:04

And if it had been a guide dog ???

Guide dogs are trained professionals, unlike this one. Op I once witnessed a Venetian shop owner running shouting after a woman who had allowed her dog to wee against the newspapers outside the shop.

ThinWomansBrain · 17/01/2025 08:26

"And in truth, it isn't the dog owners fault really. The ultimate blame is with the shop for allowing dogs of any kind beyond guide dogs into the place"

It's absolutely the dog owners fault - however welcoming the shop, you don;t take in a dog that isn't trained.

Whilst not ideal - it's a bag, you are going to have it out and about with you a lot - you may well encounter dogs in the future; but hopefully better trained ones.

I don't understand why you were embarrassed though - and I do think the shop should have exchanged it.

ChannelFiveDrama · 17/01/2025 08:24

Gosh, what are the chances?

Close to zero I'd say.

HellofromJohnCraven · 17/01/2025 08:19

Honestly I don't know why you just left it.
If I was still inside the shop, I would have not left until the item had been swapped.
It will wash our, my arse

PanettoneSoprano · 17/01/2025 08:18

Just saw you live in the same town as me @shedidwhatnan and before you hinted at the shop, I'd already guessed! Definitely take it back! Was it drool or wee? Either way, rank.

CharityShopChic · 17/01/2025 08:18

Stores should absolutely be replacing items which are ruined by dogs in this way - it's a direct consequence of their ridiculous policies to encourage owners to bring them in.

What's even more ridiculous is the deluded owners who think their animals like shopping in John Lewis or similar, or that think we want to interact with their animals when we are walking in the park or browsing in shops. Just keep them away from other people - like responsible owners do.