Active discussions

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To request a refund of a baby sensory class

31 replies

FTM1993 · 15/01/2025 19:55

I paid a lump sum of £60 for 5 sensory classes, an hour long. The same teacher runs the classes in three different areas. I chose the class that is only a ten minute walk from my house. A week before the class started the teacher rang me and said that nobody else had signed up for my class, and in fact she only had one person signed up at each of her three classes so wanted to combine the classes, and these would take place in the venue that is a 15 min drive from mine. I was a bit disappointed but decided it was fine as DS is 4 months old and I haven't yet done any classes, and need to make some Mum friends to be honest so was quite looking forward to it. Went to the class today and there was only one other mother and baby there. The teacher was very uninspiring and we spent 15 minutes massaging one leg! ONE LEG!! My DS understandably started to get bored and fussy despite my efforts with the 'emergency' toys I had brought along in his nappy bag. When he started fussing she seemed shocked and said that we would skip the tummy time exercises because my DS was getting tetchy. So the class finished half an hour early and she said that we can use the time to explore the sensory toys in the corners of the room. Which were basically some toys on mats. I just feel a bit cheated, like I had seen photos of sensory classes where there's lights and bubbles and a bit more of an atmosphere. Am I within my rights to request my money back? I have never been to anything like this before so maybe I just need to lower my expectations...

OP posts:
Blackfluffycats · 15/01/2025 20:20

This is what you need op…
https://www.babysensory.com

ive done baby sensory with both my babies and it’s the highlight of my week at the moment with DS2. Lights singing bubbles with a play break in the middle with lots of toys and chatting.

The only problem is certainly in my location they are always full and you might have to go on the waitlist for a while until a place becomes available.

Welcome to Baby Sensory®

Baby Sensory®, the multi-award winning sensory programmes for babies from birth to 13 months. Why attend one of our award-winning Baby Sensory® classes?

https://www.babysensory.com

Overthebow · 15/01/2025 20:10

CheesePlantFeet · 15/01/2025 20:05

A baby sensory class isn't the same as a sensory room, which is, I think, what you have in mind (bubble tubes, blue & purple lighting, soft floor cushions, fibreoptic lights etc)

I think what you experienced fits with a baby sensory class, but I wouldn't pay for it for a 4 month old baby. The point of classes when they're that young is about you getting out of the house and speaking to people, making friends.

I'd see if there were any playgrounds or stay and play sessions nearby. They type run at churches that cost 50p and you get a cuppa and a biscuit and a comfy chair in the baby corner!

I'd ask for your money back, but i wouldn't hold my breath

I disagree, every baby sensory class I’ve been to has been singing, bubbles, lights, lots of visual aids from the teacher and big covers to sit under with lights and other things under it. They’re usually excellent and full classes where we are. I’d be very disappointed with the set up OP described.

CheesePlantFeet · 15/01/2025 20:05

A baby sensory class isn't the same as a sensory room, which is, I think, what you have in mind (bubble tubes, blue & purple lighting, soft floor cushions, fibreoptic lights etc)

I think what you experienced fits with a baby sensory class, but I wouldn't pay for it for a 4 month old baby. The point of classes when they're that young is about you getting out of the house and speaking to people, making friends.

I'd see if there were any playgrounds or stay and play sessions nearby. They type run at churches that cost 50p and you get a cuppa and a biscuit and a comfy chair in the baby corner!

I'd ask for your money back, but i wouldn't hold my breath

Original poster
FTM1993 · 15/01/2025 20:04

Thank you, do you mind sharing which company you go with if it's a national one?

OP posts:
DoloresOnTheDottedLine · 15/01/2025 20:01

This sounds absolutely pants. I do a weekly baby sensory class with my five month old and they’re really engaging. There is a 20 minute play break in the middle of the hour where they can explore the toys or feed but the first and last 20 mins are all singing, all dancing, lights, bubbles, bells, pompoms, mirrors, puppets etc….. Definitely email asking fir a refund and find something better!

alphabetti · 15/01/2025 20:00

Yes i would request a refund. I did baby sensory with my youngest daughter and whilst it was covid guidelines we still managed to chat to each other and there was lots of music, sensory items, lights etc it was a lovely experience and used to tire my daughter out. Venue was a short walk so she would always fall asleep in pram so i had a little break when got home too!