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Can drs have no pre bookable appointments?

184 replies

Franklyfranky · 15/01/2025 17:38

I need some blood tests because I’m pretty such I’m anaemic and low vit d (have history of it symptoms are the same as when I’ve been quite poorly with it)

I cannot get a blood test without a gp appointment. I cannot pre book a GP appointment. I have to call the emergency line everyday. I cannot get through. Ive been told categorically the GP does not have pre bookable appointments. I thought they had to?

is anyone familiar with the guidelines to say if this is correct?

OP posts:
godmum56 · 15/01/2025 18:42

HollyFern1110 · 15/01/2025 17:48

GP surgeries are mostly private businesses these days. They are given guidelines but ultimately how they run their business is down to them (and possibly the local ICB).

There is no obligation to have prebookable GP appointments. My surgery for example advertises a certain percentage of prebookable appointments - but these are with other healthcare professionals, not GPs.

they have always mostly been private businesses, although there is the odd NHS owned one. The vast majority are contractors and always have been since the NHS started.

EndofDaze · 15/01/2025 18:37

All this telephone/online business means that you rarely get to see an actual GP, or indeed any other human being. Basic checks like blood prsssure and pulse, which used to be done at virtually every appointment, no longer happen. These are basic health indicators. If you’re a woman over the age of 50 you will be told “it’s probably the menopause” whatever symptoms you present with. GPs are well remunerated for providing a service which in a true market economy would fail. They don’t have to do better because they get paid whatever. The whole system is an absolute disgrace and nobody seems to care.

Violetmouse · 15/01/2025 18:34

I know it doesn't help you at all but it's absolutely horrible trying to work and provide care for patients currently too. So much pressure, not enough resource and the constant awareness that you aren't meeting everyone's needs despite your best efforts. I'm happy not to be working in GP any more but I used to always finish work at least 2 hours late and feeling guilty no matter how hard I tried.

Serencwtch · 15/01/2025 18:34

Franklyfranky · 15/01/2025 17:55

There is no online form you seem pretty hung up on the idea of them offering an online form. There is no online form.

the only way to get a blood test is to get an emergency appointment with the dr

That is very unusual now (in England) to not have any online triage

Ours doesn't do pre booked appointments unless you go through the NHS app or 111. The NHS app /online triage isn't perfect but it's the only way to get an appointment (other than ringing at 8.30)

It's worth emailing the practice manager or asking to speak to them to check that there really isn't some form of online triage system.

If that's the case can you see if there's other surgeries in the area taking on patients.

With low iron & vitamins if you have had low levels before & know why & don't need the cause investigating then you can just start taking the supplements yourself - you don't need a blood test or prescription.

hopeishere · 15/01/2025 18:34

grace2025 · 15/01/2025 18:27

Most triage to avoid pointless appointments while pressures are high.
When you call in the morning do they triage your call in the daytime??

Mine do. Call to get through. Takes a few attempts. The last time I explained the issue was called back about 50 minutes later and brought in at lunchtime to see the GP.

Pickled21 · 15/01/2025 18:33

I'm in Scotland but my surgery have an e consult thing. I've submitted my request for the same thing funnily enough to a gp on Monday, receptionist rang me with the choice of 2 appointments and have got an appointment with a nurse for Friday.

Your situation sounds very difficult and I'd be inclined to pop in and speak to reception. this is how things get missed!

ChampagneLassie · 15/01/2025 18:32

My GP largely works like this and I think it works pretty well. Most appoints are telephone so you’d speak to Dr, explain and then they’ll arrange an appointment for bloods with nurse. Why don’t you just calm and get appointment?

fetchacloth · 15/01/2025 18:30

YANBU there are no longer pre-bookable appointments where I live, not since last summer.
If I require an appointment, I call NHS 111, then the surgery texts me to complete an e-consult form. If I'm lucky I get a text back with appointment details. If I'm not lucky enough to receive a reply I have to consider a private GP.

It's absolutely rubbish and we would probably get better treatment in a third world country tbh.😡

grace2025 · 15/01/2025 18:29

Illjusthavethebreadsticks · 15/01/2025 18:27

Agree it's crazy. I remember when you could call or walk into the surgery and book a non urgent appointment for a future date. Now we have to call and a doctor calls you back which isn't what I necessarily want ! Most of the time they call back when I'm at work or busy and I miss the call so the whole rigmarole starts again. I don't know why they did away with this system, surely it puts more pressure on the doctor having to call people back the same day.

No of course not because they filter out all the appointments not clinically indicated and these are dealt with over the phone.

Anonymus89 · 15/01/2025 18:28

Can you just go there as soon as they open and book appointment at the reception ? I had to do it few times as I couldn't book an appointment for weeks and was really unwell...

catandcoffee · 15/01/2025 18:28

Do you take vit D and good intake of foods high in iron OP.

Illjusthavethebreadsticks · 15/01/2025 18:27

Agree it's crazy. I remember when you could call or walk into the surgery and book a non urgent appointment for a future date. Now we have to call and a doctor calls you back which isn't what I necessarily want ! Most of the time they call back when I'm at work or busy and I miss the call so the whole rigmarole starts again. I don't know why they did away with this system, surely it puts more pressure on the doctor having to call people back the same day.

grace2025 · 15/01/2025 18:27

Most triage to avoid pointless appointments while pressures are high.
When you call in the morning do they triage your call in the daytime??

Inkyblue123 · 15/01/2025 18:26

It’s the same at my GP. You could try going through the NHS app and booking a NHS check up - which included blood tests , but it might be at another GP practice. Also check their website to see if they do GP consult - it’s an online form which may result in a call back from the dr. If your really stuck Superdrug do one for £179

Tubetrain · 15/01/2025 18:24

Franklyfranky · 15/01/2025 17:58

Also because surely it can’t just be a service for on the day emergencies. That’s ludicrous

We book almost all our appointments on the day. Any further ahead and people don't turn up.

Jibberjabba · 15/01/2025 18:22

Cannot get appt unless you do it on line on the day , it’s usually at full capacity v quickly so it’s a shocking system. I have been told by receptionist when I was requesting help that they categorically will not make any appointments by phone.

VapeVamp12 · 15/01/2025 18:22

This is one the reasons which always holds me back leaving my current area. We have a little village GP surgery and most days if I call (anytime whilst they're open) they can get me in the next day.

For my son who is under 5, they always see him same day.

They also have pre-bookable appts. 4 per day for the coming 8 weeks which you can book via the NHS app.

We are so fortunate. I see more and more how lucky we are in comparison to many.

ThePure · 15/01/2025 18:21

Or yes call 111 and ask them what they advise. They can usually get something done or suggest what to do.

TheFormidableMrsC · 15/01/2025 18:20

We used to have walk in phlebotomy at hospital, it's still there but now you need an appointment. My GP has a phlebotomist that comes in twice a month so you can book. Ask them what they expect you to do? Email the practice manager and PALS too.

mitogoshigg · 15/01/2025 18:19

I think all drs use the nhs app now so you can email

ThePure · 15/01/2025 18:18

Can you see a pharmacist instead? A lot of pharmacies are now offering extended services for minor conditions. I'm not sure if this is something they'd deal with but it's got to be worth a try.

mumda · 15/01/2025 18:16

Id request via the NHS app.
Give a detailed request.
Ours is only available to message during working hours.

mitogoshigg · 15/01/2025 18:16

My drs allows you to email from 6am, they triage it and call you or text with an appointment if required. Blood tests are 9-12 midday on a first come first served basis

GreyBlackBay · 15/01/2025 18:15

My gp tried this, it was a nightmare. What are working people supposed to do? Stay off in the hope you get an appointment that day? Go to work hoping you will get one later in the day? My ds is in a SEN school miles away so I am driving between 7.45 and 9.30am, am I supposed to call whilst driving?

Its a bit better now, you have to submit a form after 8am to try to get an appointment, they close the form when it's full for the day but they do offer appointments on other days if they don't think it's urgent.

Meadowfinch · 15/01/2025 18:14

I'd book a nurse appt, explain your symptoms and ask her how to progress.

Is there a repeat prescription form? I'd also request a repeat of your previous medication, and state in the notes field that you are suffering recurrence of symptoms.

See if either of those achieves any progress.