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Can drs have no pre bookable appointments?

184 replies

Franklyfranky · 15/01/2025 17:38

I need some blood tests because I’m pretty such I’m anaemic and low vit d (have history of it symptoms are the same as when I’ve been quite poorly with it)

I cannot get a blood test without a gp appointment. I cannot pre book a GP appointment. I have to call the emergency line everyday. I cannot get through. Ive been told categorically the GP does not have pre bookable appointments. I thought they had to?

is anyone familiar with the guidelines to say if this is correct?

OP posts:
Franklyfranky · 15/01/2025 22:03

User457788 · 15/01/2025 22:00

So what happened when you called 111 on the first day you weren't able to get the GP appointment you need???

Not gone down the 111 route, I thought that was generally for urgent/ emergency scenarios

OP posts:
Franklyfranky · 15/01/2025 22:02

Tubetrain · 15/01/2025 21:58

On the assumption that you're not medical yourself, ask for a GP appt, tell them your symptoms and see what they say. Not everything has the answer in a blood test.

Oh I could cry… as per the whole tone of the thread I cannot get one due to the aforementioned reasons.

OP posts:
User457788 · 15/01/2025 22:00

Franklyfranky · 15/01/2025 19:29

Which is what I actually need a full array as I’m already supplementing and atm because of how I feel my quality of life is in the toilet

So what happened when you called 111 on the first day you weren't able to get the GP appointment you need???

Tubetrain · 15/01/2025 21:58

Franklyfranky · 15/01/2025 19:29

Which is what I actually need a full array as I’m already supplementing and atm because of how I feel my quality of life is in the toilet

On the assumption that you're not medical yourself, ask for a GP appt, tell them your symptoms and see what they say. Not everything has the answer in a blood test.

Franklyfranky · 15/01/2025 21:56

Serencwtch · 15/01/2025 21:22

You can get iron, B12 & vit D tests in superdrug. You can then get prescription supplements through their online service if the tests show you need it.

But can I get an fbc also testing my hormones and thyroid which is what I actually need, the iron is just my guessing

OP posts:
fetchacloth · 15/01/2025 21:56

MissScarletInTheBallroom · 15/01/2025 19:29

How do elderly people who don't use the internet get appointments?

The elderly are encouraged to ring NHS 111.

Serencwtch · 15/01/2025 21:22

Franklyfranky · 15/01/2025 19:28

Literally the 4th time this has been said. I am already. I feel like death. I’m guessing on how I feel what’s wrong, I don’t know for certain hence why I need to see someone. Previously I’ve needed prescription supplements

You can get iron, B12 & vit D tests in superdrug. You can then get prescription supplements through their online service if the tests show you need it.

iwillfollowyou · 15/01/2025 21:22

Our GP you ring at 8am can take up to15min to get through. If it's urgent they will try to get u an appointment that day. If there's no appointments you will be triaged for a nurses call that morning who will decide if you need to be seen. For regular appointments it's two weeks. I've never had issue getting an appointment.
For bloods they decide what you need, make a note on system then you go to the hospital to get them done, it's ticketed so no booking.

MushMonster · 15/01/2025 21:21

Yes sorry, local Health Board is what appears when I google mine.
It could be other body on yours.

RafaistheKingofClay · 15/01/2025 21:20

RhubarbandCustardYummyYummy · 15/01/2025 19:40

No it’s just taking resources and time of staff at the practice away from doing their actual jobs of seeing patients.

If your proposed method of treating patients involves them not being able to access a doctor at all and having to guess what is wrong with them and self medicate based on their guess it’s probably a good idea that somebody is taken away from patients for a bit to focus on how you could do the actual job of treating patients who need to be seen.

A complaint of some sort seems quite reasonable. Sometimes it focuses people into fixing stuff.

Franklyfranky · 15/01/2025 21:15

MushMonster · 15/01/2025 21:06

It looks to me like you need to mention this to your Trust.
I really feel for you, I know how it feels. Best luck.

GPs aren’t part of the trust though are they, aren’t they funded through the ccg? Or has that changed?

i feel like I need to complain to cqc as they were previously in special measures but I’m not sure one can do that, or do I complain to nhs England? I’m not really sure

OP posts:
Rocknrollstar · 15/01/2025 21:07

We get an appointment on the day by filling in an econsult form online at 7.30am.We can also phone at 8.00. They have no pre-bookable appointments so even if you want to see them about something non-urgent that is the way we have to go.

MushMonster · 15/01/2025 21:06

Franklyfranky · 15/01/2025 20:39

They used to and this was the way around the 8am phone line battle but now they won’t let you in, it’s phone line only

It looks to me like you need to mention this to your Trust.
I really feel for you, I know how it feels. Best luck.

Judystilldreamsofhorses · 15/01/2025 21:03

I’m in Scotland so no NHS app. Our surgery has no e-consult or online option. You phone at 8 for an on the day appointment, or you can phone on a Wednesday for a bookable one which is 6/8 weeks. The 8am thing is per OP and pps - fastest finger first but generally no dice.

We’re lucky to be able to access an online GP privately via video call because of DP having private health care with work, which is handy for eg when I had tonsillitis last year and needed antibiotics. I had a private appointment for a dodgy mole where the doctor said I needed referred to dermatology. My surgery wouldn’t take his referral letter so I still had to book an appointment to see a doctor there which was another seven weeks to wait, and now I am waiting for dermatology to see me - I got a letter from them saying I am on their waiting list. So we wait.

Franklyfranky · 15/01/2025 20:53

FortyFacedFuckers · 15/01/2025 20:50

My GP is the exact same OP it's a disgrace you need to phone mine at 8an and wait in the queue, when I finally got through around 9.30 I was told all appointments for the day were gone & to call the following day I spent over a week doing this, which meant cancelling multiple meets at work to make these these 60-120 minute phone calls each day! I eventually gave up, 2 family members recently had the the same problem one of which ended up seriously unwell in hospital

Yeah, people died because of it and died in agony and in an undignified manner because of it here.

cqc investigated as a result of whistleblowers internally! And then there were several people who came forward from the community too, was in the local news

OP posts:
StiffyByngsDogBartholomewsChristmasBone · 15/01/2025 20:50

grace2025 · 15/01/2025 18:55

Yeah right. You do realise there are incredible pressures with patient number / workload.?

Perish the thought that people think their GP should provide basic medical care.

FortyFacedFuckers · 15/01/2025 20:50

My GP is the exact same OP it's a disgrace you need to phone mine at 8an and wait in the queue, when I finally got through around 9.30 I was told all appointments for the day were gone & to call the following day I spent over a week doing this, which meant cancelling multiple meets at work to make these these 60-120 minute phone calls each day! I eventually gave up, 2 family members recently had the the same problem one of which ended up seriously unwell in hospital

Franklyfranky · 15/01/2025 20:49

SaveMeFromMyBoobs · 15/01/2025 20:43

Mine usually has a duty dr on that triages stuff on the day. So if I had a history of anaemia and I called and said I was getting same symptoms, duty Dr would likely approve a blood test form for me to pick up and take to the city phlebotomy clinic without having an appointment. Then I'd get a notification on my NHS app when results available and a call from GP if outside normal.

I’d be happy with that

OP posts:
SaveMeFromMyBoobs · 15/01/2025 20:43

Mine usually has a duty dr on that triages stuff on the day. So if I had a history of anaemia and I called and said I was getting same symptoms, duty Dr would likely approve a blood test form for me to pick up and take to the city phlebotomy clinic without having an appointment. Then I'd get a notification on my NHS app when results available and a call from GP if outside normal.

Franklyfranky · 15/01/2025 20:40

Thepurplepig · 15/01/2025 20:06

Can you afford blood screening with a private go? If so do it.

ive Looked and it’s several hundreds so tbh no

OP posts:
Franklyfranky · 15/01/2025 20:39

MushMonster · 15/01/2025 20:35

The fully greyed out online appointment calendar happened in my GP too.
Now is the waiting list option.

Can you walk in early in the morning? Will they give you an appointment this way?

They used to and this was the way around the 8am phone line battle but now they won’t let you in, it’s phone line only

OP posts:
Franklyfranky · 15/01/2025 20:38

Puppupandaway · 15/01/2025 20:04

Phone 111. They can get you a phone call with a gp who could then advise you on what to do. Do you have an urgent care centre? You could then wait in line to see a gp. If you feel so rotten, and cannot see a dr, then you should try urgent care.

No you need an appointment through 111 to go to urgent care, they don’t do routine assessments though (blood tests and the like). We don’t have a local walk in urgent care centre.

but looks like I’ll have to try 111, I’d always assumed that was either for out of hours, or that step below a and e. Perhaps I was wrong

OP posts:
MushMonster · 15/01/2025 20:35

The fully greyed out online appointment calendar happened in my GP too.
Now is the waiting list option.

Can you walk in early in the morning? Will they give you an appointment this way?

Coolblur · 15/01/2025 20:27

mitogoshigg · 15/01/2025 18:19

I think all drs use the nhs app now so you can email

Not in Scotland they don't, the app doesn't exist here

nonevernotever · 15/01/2025 20:24

The more I read things like this, the luckier I think we are. Our practice doesn't have bookable appointments either. You phone between 8and 10, give the receptionist either a quick summary of the issue or say that you're not comfortable sharing except with the GP . They tell you that a Dr will phone back in either the morning or the afternoon (depending on how quickly the morning lists fill up), and you tell them any times that won't work for you. Dr rings ,talks to you and if they need to see you in person they book in an appointment for you. Otherwise they may give you advice/send you a prescription/refer you on/book a nurse appointment or whatever is required. Because they can tailor their appointments they can also alter the length according to how long to get think they might need. If a problem develops out with the 8-10 period you can still phone for advice particularly for children, the elderly or anyone vulnerable, so I've phoned about my mum at 5pm before, had a GP phone back within ten minutes and a prescription at the front desk for collection within 20 minutes. It seems to work pretty well. You do sometimes have to sit in a queue on the phone, but that's the worst of it