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AIBU?

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Original poster

I bought a counterfeit item on vinted, now the seller won't refund me

31 replies

lostinthememory · 13/01/2025 18:50

I bought a counterfeit item on vinted (it's limited edition, I have a real one of the product but in a different colour), I didn't realise until it arrived.

I've requested a refund but the seller wants it returning (which will cost me at least £4) so they can sell it on. AIBU to not want to return it and pay money out of my own pocket so that a fraudster can sell it again?

OP posts:
amoreoamicizia · 13/01/2025 19:04

That's a relief, I was caught out by this when I was new to Vinted. I believe some sellers will try and stall inexperienced buyers who don't realise they have to confirm "there is an issue", so they keep them messaging if you see what I mean. Luckily I only lost about £5.

Original poster
lostinthememory · 13/01/2025 19:00

amoreoamicizia · 13/01/2025 18:59

Make sure you act in some way before the payment automatically completes within a set time frame.

Balloonhearts is right, they can pay for the postage and for a counterfeit item they should do because if Vinted have to step in, there is a chance they will refund without requiring you to send the item back. It's in their best interests to pay your return postage.

Edited

I've raised the issue with them, I now have until 20th January to get it sorted

OP posts:
amoreoamicizia · 13/01/2025 18:59

Make sure you act in some way before the payment automatically completes within a set time frame.

Balloonhearts is right, they can pay for the postage and for a counterfeit item they should do because if Vinted have to step in, there is a chance they will refund without requiring you to send the item back. It's in their best interests to pay your return postage.

Balloonhearts · 13/01/2025 18:59

Tell them you will send it back but they need to send you a prepaid postage label. You should not be out of pocket for this. If they refuse, I would start a charge back with the credit card company as receiving counterfeit goods is a breach of contract unless it stated on the description that they were a replica.

Original poster
lostinthememory · 13/01/2025 18:56

DarkForces · 13/01/2025 18:53

I found their online support useless but I emailed the legal address and they were much more helpful. Details are at https://www.vinted.co.uk/help/1253

Thank you! I'll drop them an email in a moment

OP posts:
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