I bought a counterfeit item on vinted, now the seller won't refund me

I’ve just had the same issue two days ago and I’m a bit worried. Basically I got this the Dway Dior slides from a Pro seller for £80, automatically it gave me peace of mind that whatever this person was selling was authentic as she also posted a receipt.

While many people might say why would you believe that a Dior sandal would be sold at such cheap price, I’ve previously bought authentic luxury items for a very cheap price in Vinted and like I said her being a pro seller and having over 100 reviews with more than 4.5 stars made me believe it was safe.

As soon as I got them I noticed that there were many things that were off. It was very lightweight and the outer soles of the shoes were literally different from the one she posted on her Vinted, then I checked the receipt where it all seemed fine until I noticed the lack of date and time and as someone that works in retail I’m very familiar with these sort of things so I quickly reached out with Dior UK and while they couldn’t give me much information as to whether the sandals were real they did point out the absence of tax ID, which is used to get refund. I also used vestaire collective and poizon to have the sandals checked and both results came negative.
When I told her this she didn’t even try to say they were authentic straight out she sort of admitted they were fake as she said that she wasn’t sure hence the lower price or how it was her uncle that got them from Ebay with the Receipt.

in the beginning I didn’t care much so I was let you know what let’s do a return but after giving it a thought I became pissed at her attempt to deceive me with a fake receipt so I told her that if she allowed me to keep the item and get a refund I wouldn’t rise the issue to Vinted. That’s when hell broke loose and she started telling me that it was my intention from the beginning to scam her, that I wouldn’t get it for free, and that I wouldn’t get away with it. Called me the worst person ever and how I should get a better job to get authentic sandals etc.. She even used laughing emojis to mock me.

Considering I was the one that actually got scammed I kept my cool all along. I took screenshots of the conversation and highlighted them on my report on how she was being disrespectful. I also mentioned that I used third-party authenticators twice to verify whether or not they were real and even the screenshot with my conversation with Dior UK, I’ve been waiting for a response since yesterday. I even wrote quite long paragraphs to make my points. The fact that she was so confident laughing in my face and telling me that I wouldn’t get away with it is what’s worrying me, as maybe in the past she’s gotten away with it. I have read some reviews where people actually accuse her of reusing the same receipts in all of her Uploads to make her items credible while selling counterfeit items over and over to other people.

Just keep on top of the process- actually read the messages you get & post back here if necessary to check your next steps. My mistake was assuming it was like eBay and then the sale automatically completing (although I don't think that is likely to happen here).

Seller will be removed from the site. Vinted are crafty as well because if you try to open up a new account even under a new email address it doesn't let you as it recognises the ip address.
It's not worth risking selling fake goods.

I've found vinted very good in these cases.

Full refund, no returning the item and they then remove the seller.

You can also report suspected fakes to vinted without buying them. Very good.

I'm sure they will rule in your favour. My bag was a very good fake, it was just the dust bag and the spare cross body strap that let it down and alerted me.

Just ignore the seller. Vinted over rules sellers no matter what they say. Stop responding to the seller and just report it as fake via where you need to click everything is ok or have a problem.
Seller is just being shitty with you but vinted is king!

Did you specifically report item as a fake? I got a fake item once - took a while to resolve as it was falsely verified as authentic through their verification process but when I sent proof (the two items were different weights and sizes to the authentic item) they refunded me and said not to return the item.

I don't think you need to email anyone.
Is there not a tab to provide a reason for the problem?
No they don't ask for proof of destroying. They just tell you to destroy it.

This is what Vinted say: If you can’t find a solution with the seller

1. Press View issue details in the conversation screen with the seller
2. Press Contact us
3. Read the conditions for a refund and press Agree and submit to forward the issue to our support team

Its illegal to send counterfeit items through uk mail, nobody should make you send it as they are making YOU break the law.Keep on at vinted and remind them of the above until a real person gives you a refund they are then breaking the law if they say to return for a refund.

They didn't ask me to provide evidence of the destruction

It should have given you the option somewhere to say that you thought it was counterfeit and then you can upload photos. It sounds like you have done the right thing. Have Vinted said that they are waiting to heat back from the seller? That is what they said to me then the next communication was to tell me I would be refunded and to keep it.

I've just had the same situation with a bag. I reported that there was an issue and specifically that it was a fake. I had to upload lots of photos of my evidence. Vinted replied within 2 days that I would get a full refund and not to return the item to the buyer-I was allowed to keep it! Nothing was said about having to destroy it. YOu must report it properly though not just to the seller.

You need to go through the channels to report it as fake. They tell you to destroy the item and you get a full refund.

seller should be asked to pay postage

Technically Vinted’s policy is for the buyer to cover return postage, whatever the reason.