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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to think that shopping is now a cumbersome and alienating experience?

135 replies

HauntedBungalow · 11/01/2025 22:40

I appreciate it may just be me as I've never been one for leisure shopping - I mean I've never seen it as being a hobby or pastime, more a means to an end.

But obviously at Xmas I have to do quite a lot of it, to get presents for people, and my goodness this year it's really felt like work.

Go online - well that's just wading through pages of shit, drop boxes, pop-ups and complex return and postage policies.

In person homewares - half the time the item isn't in the shop - back to online, as above, with no real idea about what the thing looks like (it would be a cold day in hell before I drop £2k on a sofa based on nothing more than a fucking photograph). Or it's broken/no one knows what the price is etc.

In person clothing - most sizes aren't there, and even if you do manage to find something you have to scan it and bag it yourself, regardless of if you're spending a fiver or £500. Piss take.

Supermarkets - don't even get me started. Find your stuff, scan your stuff, pack your stuff into your own bags (or pay £1 for each) with not a staff member in sight ... that's a warehouse, not a shop. And, most times the shelf tickets aren't accurate, the offers don't go through, the self scan tills are dirty, the shelves are dirty, everything is in the wrong place, loads of things are missing and the entire place is freezing cold. (Why are they so cold?) It's fucking garbage.

Is this just what late stage capitalism looks like? Where everything is dowdy and crap, and you have a constant background feeling of being slightly mugged and you'll never get what you want but will spend loads of money regardless?

OP posts:
BobnLen · 12/01/2025 16:53

Our M&S hasn't started the diy yet, either in the cafe or clothes sections

Sortumn · 12/01/2025 16:48

AllProperTeaIsTheft · 12/01/2025 14:43

Like you, I don't enjoy going shopping. I do almost all of my Christmas shopping on Amazon and the odd bit elsewhere online or in a physical shop. I don't find it too bad at all tbh.

Supermarket- I go to Aldi because it's cheaper, smaller and takes less time at the checkout. I pop next door to Booths for extra nice bits.

We bought a car last week. Searched on local dealerships' website, identified one we fancied, went to the dealership, test-drove that one and bought it. Pretty much the same process as last time we bought one!

I've never been to a clothes shop where you have to scan and bag it yourself - is that really a common thing?!

I live in NW England, if that makes a difference, and I very rarely go into a big city centre.

Marks and Spencer is scan and bag yourself.
Matalan and H&M are too.
Also Decathlon

I'm not starting that.

Nothatgingerpirate · 12/01/2025 15:24

Riverswims · 12/01/2025 12:32

what a clever way to stealth boast that you have upwards of 28 grand in cash available for the Tiguan 🤭🙄

Oh, come on.
Why a stealth boast?
How about a TT RS?
😂

Nothatgingerpirate · 12/01/2025 15:20

luckylavender · 12/01/2025 09:53

This is such an exaggeration

Unfortunately, it isn't.

muddyford · 12/01/2025 15:14

GETTINGLIKEMYMOTHER · 12/01/2025 09:23

I’ve never gone shopping for fun, not since I was about 16 anyway. Was gobsmacked ages ago to see shopping described (in an American mag) as a ‘leisure pursuit’.

I buy most of my clothes online, from a very few retailers, where delivery is quick and returns are very easy - and I know their sizing. If there’s a Royal Mail option for delivery I choose that, since the post here is very good and reliable.

I do food shopping in person, mostly Asda, but also Sainsbury’s, M&S and Waitrose. I won’t use any supermarket where you’re expected to self-serve a big shop, or there are hardly any staffed checkouts. For a few items I don’t mind.

I'm the same except I don't think I have ever shopped as a leisure pursuit. Clothes and shoes from a few retailers, where I can actually ring up and ask questions or even pay, plus some things off eBay from the same retailers, generally. I know my size from them.

Food shopping from Sainsbury's and Lidl, plus local butcher and farm shop if I am out and about.

I deplore the move to unstaffed checkouts; it's destroyed any of the pleasure in shopping because the self checkouts are so temperamental. I definitely buy less than I did, sticking to my list, as I dread the checkout.

TeenLifeMum · 12/01/2025 15:12

Riverswims · 12/01/2025 12:32

what a clever way to stealth boast that you have upwards of 28 grand in cash available for the Tiguan 🤭🙄

Really? We’ve saved up over 15 years buy a 3 yo car and drive it until it dies. We’ve found this cost effective compared to alternatives. It’s not a BMW or a Porsche 🙄

Ribenaberry12 · 12/01/2025 14:49

The only pleasure I really get from shopping anymore is charity and vintage shops. Clothing quality is shite on new stuff and I can’t afford high end.

Crunchymum · 12/01/2025 14:49

Re: the paper bags. I got pulled aside in M&S recently as I didn't realise you had to pay for them (I'd been taking one everytime I went in for months, as I'd then use it at home to put my recycling in!)

I was so surprised and genuinely shocked we have to pay for paper that they let me on my way without charging me. I'm happy to pay for plastic, I am happy to bring my own but 30p for a fucking paper bag. Fuck that!!

AllProperTeaIsTheft · 12/01/2025 14:43

HauntedBungalow · 11/01/2025 22:40

I appreciate it may just be me as I've never been one for leisure shopping - I mean I've never seen it as being a hobby or pastime, more a means to an end.

But obviously at Xmas I have to do quite a lot of it, to get presents for people, and my goodness this year it's really felt like work.

Go online - well that's just wading through pages of shit, drop boxes, pop-ups and complex return and postage policies.

In person homewares - half the time the item isn't in the shop - back to online, as above, with no real idea about what the thing looks like (it would be a cold day in hell before I drop £2k on a sofa based on nothing more than a fucking photograph). Or it's broken/no one knows what the price is etc.

In person clothing - most sizes aren't there, and even if you do manage to find something you have to scan it and bag it yourself, regardless of if you're spending a fiver or £500. Piss take.

Supermarkets - don't even get me started. Find your stuff, scan your stuff, pack your stuff into your own bags (or pay £1 for each) with not a staff member in sight ... that's a warehouse, not a shop. And, most times the shelf tickets aren't accurate, the offers don't go through, the self scan tills are dirty, the shelves are dirty, everything is in the wrong place, loads of things are missing and the entire place is freezing cold. (Why are they so cold?) It's fucking garbage.

Is this just what late stage capitalism looks like? Where everything is dowdy and crap, and you have a constant background feeling of being slightly mugged and you'll never get what you want but will spend loads of money regardless?

Like you, I don't enjoy going shopping. I do almost all of my Christmas shopping on Amazon and the odd bit elsewhere online or in a physical shop. I don't find it too bad at all tbh.

Supermarket- I go to Aldi because it's cheaper, smaller and takes less time at the checkout. I pop next door to Booths for extra nice bits.

We bought a car last week. Searched on local dealerships' website, identified one we fancied, went to the dealership, test-drove that one and bought it. Pretty much the same process as last time we bought one!

I've never been to a clothes shop where you have to scan and bag it yourself - is that really a common thing?!

I live in NW England, if that makes a difference, and I very rarely go into a big city centre.

Badbadbunny · 12/01/2025 14:35

Compash · 12/01/2025 11:22

I've got more money than I've ever had, I was looking forward to this stage of my life and buying some quality pieces - but where are they?! Even expensive stuff is rubbish and made of plastic... and I can only assume crew necks are cheaper to make than more flattering v-necks, because I can never find them either... I haven't bought anything for ages, I'm trying to look after my old stuff and stay slim enough to fit into it... (I have clothes from the eighties, the difference in quality is remarkable).

And the supermarkets have dropped the 'sell by' date on a lot of their fruit and veg 'to avoid waste' - yeah, for them! Now the stuff rots in our fridges instead of on their shelves...

With rotting fruit and veg, just take it back for a refund. We do and the customer service counter will refund it without too much fuss if you've a receipt showing you bought it within the last few days. The more it hits them in the till, the more likely they are to change their ways and do proper stock rotation.

hazelnutvanillalatte · 12/01/2025 14:34

StillAtTheRestaurant · 12/01/2025 00:01

I love shopping in supermarkets as long as they're not too busy. I find it strangely relaxing just wandering around them.

Me too! Most people I know feel the opposite, but I've always loved food shopping

CeceliaImrie · 12/01/2025 14:33

YANBU

Badbadbunny · 12/01/2025 14:32

doisnore · 12/01/2025 09:34

Yeah I wonder - it may be because Americans in general have, at least in my experience, friendlier more upbeat dispositions.

I first noticed in many, many years ago whilst queuing for attractions etc in the US. In places where they either check your bags or pat you down, the "security" staff are laughing and joking with you, sometimes even singing. In the UK, you just get some grumpy gorilla who is probably a night club bouncer on his night's off, who just grunts at you, stares at you, doesn't speak, etc. It's a completely different culture.

WestwardHo1 · 12/01/2025 13:32

My town may look a bit shabby (poor and remote) but thank goodness we have a nicer shopping experience than the ones described here.

It's so sad what is happening to this country. Why does nothing bloody work?

mintgreensoftlilac · 12/01/2025 13:20

CraftyNavySeal · 11/01/2025 22:56

We’ve started going to Lidl now precisely so I don’t have to spend an hour traipsing through a warehouse of 28372 different types of jam.

Yes same! I really enjoy the simplicity of 'you need chopped tomatoes? Here is the one type we have.' Perfect. Also the middle aisles can be a nice browsing experience. Hate how long it takes to traipse around one of the superstores.

EsmaCannonball · 12/01/2025 13:14

Purch · 12/01/2025 10:01

I think modern life has demonstrated that in a lot of ways not all change is progress. Shopping was better for people when you had a local shop staffed by a person you knew, who could advise you on what to buy and would probably deliver it personally to your house. My mother remembers a shop near here where you would go in and ask for a simple item, like a jumper. The options would be laid on the counter for you to inspect (cotton or wool, white or blue) and you would choose.

Now we have a lot more choice and possibly things are cheaper, but we have worse service, worse quality, worse human relationships and we’re killing the planet. And all the choice actually makes the experience worse for us because it scrambles our brains and makes us feel unsatisfied.

The balance between the pros and cons of capitalism for ordinary people was reached decades ago, now we have mass consumerism it is all pros for the rich making the profit and cons for the customer.

In our village we actually still have a village shop run by a man whose family have run the same shop for several generations. He is a pillar of the community, helpful and stocks a range of really useful things (unlike most village shops which seem to be 80% booze, crisps and vapes now).

The way to fight back is to buy very sparingly and support shops that behave like relics from the past if you can.

Yes, I live in a city where the shopping experience is pretty grim. Fortunately, if I want to shop for nice, non-essential things I am surrounded by affluent small towns that still have a few good, independent shops and cafés and which offer a bit more choice and good service.

I have friends and relatives who live in a village about five miles away and the man who owns the grocery shop and the couple who run the café are literally the heart of the village. They organise all the local events, they are the ones who keep an eye out for the elderly and the disabled, they are the ones who contact the police or the local MP if an issue needs raising. They do so much more than just sell people stuff. In one of the small towns I go to it is the local small businesses who are truly invested in the people and the place.

BlackChunkyBoots · 12/01/2025 12:49

Although plus sized bodies are better catered for than ever, I still find shopping a dispiriting experience. Maybe it's the loud music, or the excessive frills and patterns, or the crappy changing rooms, or the unflattering light, or the amount of clothes piled onto racks, or the quality of the clothes, and the tacky decor of the store. I avoid now, and buy all my clothes online.

CharlotteStreetW1 · 12/01/2025 12:42

Appalonia · 12/01/2025 01:00

I feel like I want to go to a big European city like Paris, Berlin or Barcelona for a shopping weekend, where hopefully the experience is more fun and interesting!

Yes. Even a small European city.

We've just come back from Avignon which is tiny but even they had beautiful shopping streets including some designer shops. Also Marseille which is bigger and also had great shops. And because they're smaller places, the shops are all in the same areas.

CharlotteCChapel · 12/01/2025 12:40

MrsMoastyToasty · 12/01/2025 01:14

High streets are identical from one town to the next. It's as if there's a ticklist.

M&S✅
Boots✅
Superdrug ✅
John Lewis ✅
Next ✅
WH Smith ✅
McDonald's ✅

And many more big chains.

We don't have
M&S
John Lewis
Next
WH Smith or
McDonald's

Our nearest big town has WH Smith & McDonald's in the centre and M&s and Next in out of town shopping areas.

MereDintofPandiculation · 12/01/2025 12:37

HauntedBungalow · 11/01/2025 23:01

@TeenLifeMum yes, cars! Who tf buys a car online? I mean seriously do these people walk amongst us? Because car dealers seem to think they do. You ring up about something they've got advertised and it's all "well we can transport it here from Goole or some other arsehole place, and you can look at it for five milliseconds to make your mind up but after that your viewing deposit will disappear into my capacious buttcheek bar the usual exclusions of earthquake and outright ongoing war". Wankers.

DS bought his car on-line (during Covid, so options limited). Said it was better as he had two weeks to test drive it

Riverswims · 12/01/2025 12:32

TeenLifeMum · 11/01/2025 22:48

Supermarket shop - I use Ocado so it takes 10 minutes to order and 10 minutes to put it in the cupboards (family of 5) so no issue there.

Clothes can be annoying as availability is rubbish these days. I also hate sending things back when shopping online and guessing sizes.

i chose a sofa online but went to try it out and found it really uncomfortable so we found a different one in the store. So many options online but I limited our search to what we could test out as it’s an expensive and important purchase.

I’ll add cars to the list. I’ve concluded our local Ford garage is a front to some joinery laundering scheme as 3 times (in 10 years) I’ve attempted to buy a car from them - a fiesta, a ka and an smax and each time been ignored or dismissed as “we don’t have any” before I’ve even told them my budget. I had cash each time but had to go to a different dealership. Last May I went to look at Kugas … I’ve ended up with a vw Tiguan from the vw garage next to Ford 🤷🏻‍♀️

what a clever way to stealth boast that you have upwards of 28 grand in cash available for the Tiguan 🤭🙄

HauntedBungalow · 12/01/2025 12:31

BashfulClam · 12/01/2025 12:20

I went to a shopping centre yesterday and got charged for paper carriers….i thought the whole point of a bag charge was to stop single use plastic bags ending up in landfill! Paper should be free not 30 fucking pence. Add to that I live in Scotland where it rains a lot, it was snowing and one bag didn’t even make it back to the car. I forgot my bags so had to put up with the paper nonsense!

The bag thing is out of control now. Fair enough when it was 5p but some of these fuckers are charging a quid and more including yes for paper which doesn't work in the UK anyway. I doubt very much that it's saved any plastic - yeah consumption of single use bags is down loads, yadda yadda, but that's only because there are no single use bags now, and the multi use ones have way more plastic which I am sure takes about a million years to break down in landfill. Plus with the multi use ones they don't have to donate any money to charity, and they cost less than 1p to make. It's turned into yet another money making scam and the people most affected are the ones who can't afford to run cars.

OP posts:
devastatedagain · 12/01/2025 12:25

Is this just what late stage capitalism looks like? Where everything is dowdy and crap, and you have a constant background feeling of being slightly mugged and you'll never get what you want but will spend loads of money regardless?

I totally see your point here. I made a promise to myself a couple of years ago NEVER to buy something I don't want, just because they haven't got what I DO want.

I want what I want, not what the chief purchaser of a retail store wants me to have.

I've stuck to this with no regrets. It helps a little.

BashfulClam · 12/01/2025 12:20

I went to a shopping centre yesterday and got charged for paper carriers….i thought the whole point of a bag charge was to stop single use plastic bags ending up in landfill! Paper should be free not 30 fucking pence. Add to that I live in Scotland where it rains a lot, it was snowing and one bag didn’t even make it back to the car. I forgot my bags so had to put up with the paper nonsense!

Meadowfinch · 12/01/2025 11:35

I didn't have to bag or scan anything myself. I had one item with Argos not having the colour I wanted but not a major issue. The recipient was just as happy. One payment problem but I phoned and ordered verbally. One thing from Scotland that arrived too late but I had a (not as good) substitute at home.

For most people I decided what I wanted to buy, tracked it down on the internet and ordered it early. Other things bought locally from farm shops and individual stores.

Buying clothes for myself is a battle though. I'm 5'8", size 10 and very little fits

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