Wrote a bad trip advisor review and the location responded with my full name and called me a liar. WIBU?

Name the hotel please OP so we I can add it to my blacklist.

I'm sure that's illegal. If I saw a review where a company or worse, a hotel did that I'd make sure to never do any business with them.

My thoughts exactly.

I mean there could be a possibility that it was a group booking, vouchers for a stay, a gift to/from the OP, or, that OP already donates generously to food banks but let's not let that get in the way of the opportunity to lecture a person on how they lead their life....

Doesn't matter how much it costs if op wants ti spend 1500 or 50e that's up to her. sweet f all to do with you.

£1500 a night? I’ve stayed in some amazing 5 star hotels in my life and the cost has rarely been anything approaching that!

Can you clarify what you received for that rate - was it a suite for a family with full board?

Regardless, that’s really poor behaviour - they should take a bad review on the chin, apologise and offer to investigate.

This happened to me as well with a UK Clothing company! They were horrible in the reply, emailed me personally and reported me as being a competitor. 🤣

I haven’t reviewed anywhere since. It was quite stressful.

Just a quick note that whilst a full name is personal data, it is highly unlikely to be sensitive personal data (what is categorised as ‘special category’ under GDPR) as that is a separate category, which includes sexual orientation, medical data etc. Still agree that what the location has done is a breach, but mentioning sensitive personal data when it’s not will undermine OP’s complaint.

You can report to TA and probably include evidence and the unpleasant response. They should uphold it.

Have you looked through other TA reviews, to find out if they bullied other customers who left negative reviews?

Complain directly to the hotel management about your original concerns and also regarding their behaviour on TA. If you haven't already, try and complain directly to TA regarding their response to you.

I'm sure posters are right re the data protection. However, when I read a review and then the place concerned comes back to defend itself I think they are even worse. They should either not respond or apologise.

I wouldn't report them to the ICO to begin with.

I would look up their privacy policy online and issue a complaint following the process they outline in the document. Following that, if they don't issue you with what you believe is an adequate response, then raise a complaint with the ICO.

Honestly - I don't believe they'll get much come back from the ICO who are very understaffed and the backlog is ridiculous. Therefore if you can prove they've not followed their own privacy policy in naming you online (newsflash: they 99.99% haven't - no privacy policy would say it's Ok to post PII online in that fashion) , when you issue your complaint, I'd suggest asking for the response to be removed, however they are going to avoid this happening in the future and a potential refund.

They're in the wrong - I just wouldn't expect the ICO to be overly helpful in this instance.

Report it to trip advisor and they should remove the post with your name on it

Ha. Well the hotel has done a good job of damaging its own reputation by trying to shame the OP then. I accept that many people only tend to review in extremes of liking or hating a place. So I take occasional bad reviews with a pinch of salt.

But if there is a defensive or rude response from a business, I will avoid it like the plague.

Not this again 🙄

I would report to ICO as a breach of GDPR.

A new cafe opened up in my town , it was advertised as quirky & unusual so I thought my kind of place .
I visited about 4 weeks later and was not impressed .
They had furnished it in 2nd hand unusual furniture , think sewing tables for a table , a small door for another , different types of chairs all mismatched etc .
Yes quirky & unusual , so that's ok , but the place was filthy .
The longer you waited for your coffee the more grubby you noticed . The waitress / person at the counter was very uninterested in customers as well , but not her phone , was on that constantly .
Needed the loo , one toilet , but no paper. Reported it to the waitress ( still scrolling on the phone ) so I went back to my seat to wait for her to go sort it out . She didn't bother , so I went to the loo , and used a paper hanky I had.
Put a review on TripAdvisor saying place needed a clean , an inattentive waitress & about the loo .
The owner did a reply and basically called me a liar , the place is spotless & her staff fantastic .
Didn't go back and I assume due to lack of customers the place closed a year or so after .

Oh dear, they've been very foolish. The ICO take these kind of data breaches very seriously and the fines are pretty steep.
It's incredibly unprofessional and they will be in a lot of trouble. Please do report them as if that is the attitude to personal data they need a short sharp wake up call.

I often think the combination of anonymity and the big audience that the internet provides harms more people than it protects. Calling something ‘enshrined by law’ makes it sound sacred but maybe the law is wrong.

I’m talking more generally than a random poster who may be completely justified in complaining about a hotel. People get away with saying so much nasty stuff online without having to take any responsibility for it.

Don’t be ridiculous.

We can all play that game. YABU spending time on Mumsnet - that time would have been better spent volunteering for a worthwhile cause. While you are at it, you should sell whatever device you are using to access the internet and give that money to charity.

They should not have used your real name, TripAdvisor have whole posts on how users can stay anonymous; pointless if a hotel is then going to use your real name!

Do report onto TripAdvisor.

Isn’t your name on your trip advisor account

Maybe she should write a new review and mention it and the doxxing. She also can take them to consumer arbitration

https://consumerarbitration.co.uk/how-to-complaint-about-a-hotel/

I’m confused by the name thing tbh.
Was is just the email address or your TA username that contained your real name.

My TA username is my real name as I’m prepared to stand up and be counted. Only fair imo

Enter the virtue signallers.

Two years ago we went out for Mother's Day and had lunch at a riverside restaurant. Everything about it was crap - the service, the food, the prices - except the view. I came home and wrote an honest review of it (on Google, I don't do Trip Advisor), giving it 2 stars.

About a year later, I got an email from the Google Reviews Committee (or something like that) saying the restaurant had complained about my review and I had to provide evidence of my experience (they questioned whether I'd ever even been to the restaurant). Given that it was over a year later, I no longer had receipts, HOWEVER, I am a Facebooker and on the day in question I'd come home and had a moan to my FB friends about what a disappointing time we'd had, saying almost exactly the same as I had in the review. There were no photos of the food (as it was shit) but there was a photo of DS2 at the restaurant. I sent a screenshot (with timestamp) and the photo to Google and am delighted to report that my review still stands. There are also a few others up there now that say basically the same thing.