Active discussions

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Is there a glitch with iphones that means they start droping wifi connections?

32 replies

Londonmummy66 · 03/01/2025 17:13

Posting here for traffic mainly but DD's phone started connecting to wifi and then immediately dropping the connection. Its not a problem with any other devices but it is a problem with all the (several) wifis she's tried since the problem started. A number of her friends have said they have had the problem too and that Apple stores have been really unhelpful basically refusing to see if they can help identify the problem and just telling them that they need to buy a new one. She had the same treatment today at Regent Street. Its not that old a model (a 12) and DH's older one works fine. Has anyone else had this? (She's googled all yesterday afternoon and tried every fix she cold find and nothing works.)

OP posts:
New posts on this thread. Refresh page
Original poster
Londonmummy66 · 06/01/2025 22:46

teaandtoastwithmarmite · 06/01/2025 21:17

Yes I had this. Apple sorted it out for me and I was not told to buy a new phone.

Show quote history

Diid they say anything about it being a glitch they knew. I' getting more p'd off that I think a guy decided she was a young girl so he'd rinse her for his sales targets.....

OP posts:
teaandtoastwithmarmite · 06/01/2025 21:17

Londonmummy66 · 05/01/2025 13:46

Its not the router as we did that (and all other phones and devices were working fine) and it is the same where ever she is - the phone picks up and then drops all wifis not just ours. It does look as if there is an apple glitch and that it is the phone.

Show quote history

Yes I had this. Apple sorted it out for me and I was not told to buy a new phone.

Original poster
Londonmummy66 · 05/01/2025 13:46

Impossiblyme · 05/01/2025 10:45

It’s not the phone.

Reset the router. It was happening to mine and I took the advice and it fixed it. I’m not technical enough to explain the issue with temporary IPs or something or other. But it fixed it anyway! It’s a recognised thing and you can google it. Worth a try?

Its not the router as we did that (and all other phones and devices were working fine) and it is the same where ever she is - the phone picks up and then drops all wifis not just ours. It does look as if there is an apple glitch and that it is the phone.

OP posts:
Original poster
Londonmummy66 · 05/01/2025 13:45

MrsPerfect12 · 05/01/2025 10:45

I've recently got a new iPhone 15 pro and I'm having the same issue. Defo an apple glitch.

Good to know thank you

OP posts:
Original poster
Londonmummy66 · 05/01/2025 13:44

Narkacist · 05/01/2025 10:42

Is there a cooling off period? Can she still change her mind?

Show quote history

I'm not sure that applies to in person purchases but I think I might go in with her and see what can be done. I have to say that when I phoned their help line the guy was very dismissive which isn't a good sign really.

OP posts:
Original poster
Londonmummy66 · 05/01/2025 13:42

YouveGotAFastCar · 05/01/2025 09:33

It’d be interesting to see if that gets better when people go back to work/school next week; and the internet isn’t under so much strain.

@Londonmummy66 Unfortunately she was absolutely done then. The Genius Bar is very helpful and she should have been able to avoid any sales people; and her phone was worth far more than £50. I got £400 for an old iPhone 14 from Apple last week and it was quite scratched down one side of the phone (not the screen).

Show quote history

Yes - but she's only 20 so doesn't know how to stand up for herself. II am seriously thinking of going in and complaining about how she was treated. Regent Street is meant to be their UK flagship store and it is totally unacceptable that a sales person said that they wouldn't look at the phone to see what was wrong.

OP posts:
LondonPapa · 05/01/2025 10:53

The router is always the root cause of issues when the WiFi doesn’t stay connected. I bought a WiFi mesh network to overcome the issue, not had any problems since.

Impossiblyme · 05/01/2025 10:45

It’s not the phone.

Reset the router. It was happening to mine and I took the advice and it fixed it. I’m not technical enough to explain the issue with temporary IPs or something or other. But it fixed it anyway! It’s a recognised thing and you can google it. Worth a try?

MrsPerfect12 · 05/01/2025 10:45

I've recently got a new iPhone 15 pro and I'm having the same issue. Defo an apple glitch.

Narkacist · 05/01/2025 10:42

Londonmummy66 · 04/01/2025 22:54

Sadly she succumbed to the Apple script and bought a new phone - she's really upset as she's a student and its screwed her budget for the whole of next term😢

It does seem that there are a number of issues and Apple cba to sort them out and see it as an opportunity to upsell rather than deliver the customer service you'd expect from something costing a few hundred £££. I spoke to Apple customer services yesterday and the guy was one of the most patronising people I've ever spoken to which left a really unpleasant taste behind.

Show quote history

Is there a cooling off period? Can she still change her mind?

YouveGotAFastCar · 05/01/2025 09:33

theclimbingsloth · 04/01/2025 19:57

I have similar on my iPhone 14 although it’s more of an issue accessing mobile data when I have a strong 5G signal. Seems a bit more reliable on wifi. I’ve not tried to change to airplane mode and will give this a try. I have been restarting safari which seems to fix the issue temporarily until it happens again and does so repeatedly and quite often at times. It is very, very annoying.

I’m planning to go to the apple shop on Monday to see what they say. I’d say it’s always happened with this phone, at least been slow, since I got the phone in march but has become much more of an issue in the past month or so.

It’d be interesting to see if that gets better when people go back to work/school next week; and the internet isn’t under so much strain.

@Londonmummy66 Unfortunately she was absolutely done then. The Genius Bar is very helpful and she should have been able to avoid any sales people; and her phone was worth far more than £50. I got £400 for an old iPhone 14 from Apple last week and it was quite scratched down one side of the phone (not the screen).

Original poster
Londonmummy66 · 04/01/2025 22:54

Jc2001 · 04/01/2025 20:22

Just call EE and ask them to send a replacement SIM.

Show quote history

Sadly she succumbed to the Apple script and bought a new phone - she's really upset as she's a student and its screwed her budget for the whole of next term😢

It does seem that there are a number of issues and Apple cba to sort them out and see it as an opportunity to upsell rather than deliver the customer service you'd expect from something costing a few hundred £££. I spoke to Apple customer services yesterday and the guy was one of the most patronising people I've ever spoken to which left a really unpleasant taste behind.

OP posts:
Original poster
Londonmummy66 · 04/01/2025 22:50

theclimbingsloth · 04/01/2025 19:57

I have similar on my iPhone 14 although it’s more of an issue accessing mobile data when I have a strong 5G signal. Seems a bit more reliable on wifi. I’ve not tried to change to airplane mode and will give this a try. I have been restarting safari which seems to fix the issue temporarily until it happens again and does so repeatedly and quite often at times. It is very, very annoying.

I’m planning to go to the apple shop on Monday to see what they say. I’d say it’s always happened with this phone, at least been slow, since I got the phone in march but has become much more of an issue in the past month or so.

Just be prepared for them to say they won't investigate what is wrong with your phone and tell you you need to buy a new one if yours isn't working (and they'll give you a princely £50 discount to trade the old one in...)

OP posts:
Narkacist · 04/01/2025 20:23

Do you have a repeater? I’ve had the same problem since installing one.

Jc2001 · 04/01/2025 20:22

Londonmummy66 · 04/01/2025 19:57

We're all on EE so a different sim won't work sadly

Just call EE and ask them to send a replacement SIM.

Jc2001 · 04/01/2025 20:18

Replacement SIMs can sort out all sorts of problems that you never expect.

I got a new android phone recently and all numbers came up as unknown even though the numbers where in my contact list.

New SIM sorted it out

teaandtoastwithmarmite · 04/01/2025 19:57

I had this. I called Apple and they sorted it out for me

theclimbingsloth · 04/01/2025 19:57

I have similar on my iPhone 14 although it’s more of an issue accessing mobile data when I have a strong 5G signal. Seems a bit more reliable on wifi. I’ve not tried to change to airplane mode and will give this a try. I have been restarting safari which seems to fix the issue temporarily until it happens again and does so repeatedly and quite often at times. It is very, very annoying.

I’m planning to go to the apple shop on Monday to see what they say. I’d say it’s always happened with this phone, at least been slow, since I got the phone in march but has become much more of an issue in the past month or so.

AlwaysFlats · 04/01/2025 19:57

A friend had this issue and a new sim sorted it.

Original poster
Londonmummy66 · 04/01/2025 19:57

We're all on EE so a different sim won't work sadly

OP posts:
angel1977 · 04/01/2025 19:55

Put your own sim in the iphone if a different network to test it.

angel1977 · 04/01/2025 19:54

I had this it was a sim problem with tesco mobile, took x 2 new sims to sort. Still does it sometimes but the tesco guys knew all about it.

Original poster
Londonmummy66 · 04/01/2025 19:50

Thank you - the wifi here is pretty good and none of our other phones or devices have a problem. She's also tried it in a few other places and the result is the same. It connects fine and then a few seconds later disconnects and nothing seems to fix it. It was also absolutely fine in the morning on Wednesday and then just stopped working in the afternoon and hasn't been prepared to reconnect to any wifi anywhere since.

OP posts:
gubbinsy · 04/01/2025 19:08

sorry, sent too soon - you can turn it off for specific WiFi connections. I had to turn it off for our router. Also try chrome rather than safari

gubbinsy · 04/01/2025 19:06

Have you turned off private browsing? There’s a setting which basically means your iPhone has built in VPN but it means it constantly has to cycle to get connections to WiFi and can cause it to drop out - particularly annoying on home router.