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AIBU?

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to be fed up of coffee shops never giving me what I've ordered?

114 replies

BrightOrangeDahlias · 31/12/2024 22:40

This has happened several times over the last few weeks or so and it's really starting to annoy me! It's when I order a "fancy" coffee or hot chocolate etc, usually from the seasonal range, paying a price premium for it too. It never comes with all the bits it's bloody supposed to!

It's happened in Costa (gingerbread latte that came without the cream and gingerbread man, they'd run out of both). At a service station on the motorway the other day, Starbucks (who I usually avoid) fleeced me five pounds fecking thirty (!!!) for a Chestnut Praline Latte that was missing the cream and sprinkly bits. I handed that back and asked whether I could have the extra bits I'd paid for and the man grudgingly produced a squirt of cream and muttered they had ran out of sprinkles. And today, thought I'd be ok in a local independent and asked for a s'mores hot chocolate, which was missing any type of topping. This time they were out of cream, and the guy said "you have to ask specially for the marshmallows as they're not vegetarian so we don't put them on unless you ask us to". So why have a fecking massive telly behind you advertising them with marshmallows on then?!?

Fair enough that shops run out of things, but if you've run out of half the ingredients, don't let me order it and then charge me for something you're not going to give me!

It's not me, is it?!?

OP posts:
oakleaffy · 31/12/2024 23:54

AsTheLightFades · 31/12/2024 23:51

Kindly, it's scalds...

Burnt milk tastes FOUL.

{As does burned porridge or custard}

AsTheLightFades · 31/12/2024 23:51

Cherrypickled · 31/12/2024 23:02

No it's because it scolds the milk.

Kindly, it's scalds...

oakleaffy · 31/12/2024 23:50

PickAChew · 31/12/2024 23:26

You get crap coffee so often yet keep on buying it.

HOPING for the magic Barista!

Cup Of Coffee Heart GIF by 100% Soft
oakleaffy · 31/12/2024 23:49

Nextyearhopes · 31/12/2024 22:41

Or when you specifically say ‘extra hot’ and you could literally stir it with your finger when it comes.

TEPID.

SOOO many places can't make a decent coffee.

The best one I've EVER had was made by a South American in Bristol, it was hot, rich and flavourful {cappuccino}
Went back to get another next time we were there, and he no longer worked there....{he was a great coffee maker, but his English wasn't good enough, so say.
He was an asset.

Skiptogetfit · 31/12/2024 23:31

MissyPants · 31/12/2024 23:13

And why do you think that is?
I have experience as a barista. We can only serve it to a maximum temperature, otherwise you would sue our ass if you burnt your mouth.

But tea is usually hotter than the surface of the earth for at least 30 mins after you buy it. Why’s that, if cafes are worried about being sued?

PickAChew · 31/12/2024 23:26

You get crap coffee so often yet keep on buying it.

BrightOrangeDahlias · 31/12/2024 23:25

For me, part of getting a coffee is the "experience". It's 20 minutes to myself in the middle of a busy day, chance to sit down and gather my thoughts and recoup some energy. That's why I don't begrudge the few quid for the drink, but when you don't get what you ordered and the tables are grubby / not cleared it all detracts from the event and leaves me feeling a bit swindled!

Thanks to @CannotBelieveImAskingThis I didn't know about that Costa policy. I might be invoking that next time I'm diddled out of my sprinkles!

OP posts:
CannotBelieveImAskingThis · 31/12/2024 23:19

Not sure if this helps but I used to work for Costa Coffee.

The milk is heated 140°F, or 160 if extra hot. Milk burns at ~180.

Costa have a no questions asked drink swap policy. They don't advertise it any more but it's still in place. (The last time they used it widely was introducing flat whites in 2010. They told customers to try it, and we'll make your normak drink for free if you don't like it.)

However, it still applies. So if it's not to your liking, ask for it to be remade. If you like to have very, very hot coffee ask them to heat to 175. (If you want it tepid and immediately drinkable 120 is your number.)

Alittlecake · 31/12/2024 23:19

Yeah I find a lot of coffee shop experiences disappointing. Either the coffee or the surroundings - grubby tables, crowded and overly loud music etc.

Also Starbucks, Costa and the like have a colossal amount of calories in their special festive drinks if they actually do include all the things - doesn’t seem worth it to me. Not worth the money or the calories!

I have a milk foamer and usually make an oat milk cappuccino at home unless I’m going out to meet a friend for coffee. Started during lockdown and much prefer it this way. Also make mint hot chocolates and chai lattes on the stove. I like how I can make it exactly how I like it including the temperature.

ForeverTipsy · 31/12/2024 23:19

BrightOrangeDahlias · 31/12/2024 23:16

I'm reassured in a way that it's not just me, but wonder how much money these chains are making out of all these extras they're charging for but not providing. Drinks out are so expensive now, I'm really beginning to question whether it's worth it.

Definitely not. I've invested in some decent hot chocolate (Whittards) and nice marshmallows. Will make my own hot chocolate at home from now on!

BrightOrangeDahlias · 31/12/2024 23:17

purplecorkheart · 31/12/2024 23:12

I have given up on coffee out and takeaways. The prices are not worth it. However met a friend for a coffee a few days before Christmas. They spent an age making a beautiful chocolate art on our coffees and took photos for social media. Our coffees were stone cold by the time we got them.

That's awful, did you complain?

OP posts:
BrightOrangeDahlias · 31/12/2024 23:16

I'm reassured in a way that it's not just me, but wonder how much money these chains are making out of all these extras they're charging for but not providing. Drinks out are so expensive now, I'm really beginning to question whether it's worth it.

OP posts:
MissyPants · 31/12/2024 23:13

Nextyearhopes · 31/12/2024 22:41

Or when you specifically say ‘extra hot’ and you could literally stir it with your finger when it comes.

And why do you think that is?
I have experience as a barista. We can only serve it to a maximum temperature, otherwise you would sue our ass if you burnt your mouth.

purplecorkheart · 31/12/2024 23:12

I have given up on coffee out and takeaways. The prices are not worth it. However met a friend for a coffee a few days before Christmas. They spent an age making a beautiful chocolate art on our coffees and took photos for social media. Our coffees were stone cold by the time we got them.

godmum56 · 31/12/2024 23:10

BrightOrangeDahlias · 31/12/2024 22:59

What would you say if part of the "extras" are missing? Would it be fair to ask for a refund for the difference (say) between a normal latte with syrup and the special edition latte? It seems so petty to quibble over a squirt of cream or some sprinkles or whatever, but when it happens every time it's really annoying.

I think I should revert to my standard, non-festive earl grey order anyway. Better for my waist-line and wallet...!

What I would say is this us not what I ordered give me a full refunf please but I am a miserable cow.

SpringIscomingalso · 31/12/2024 23:09

I am so glad that I don't do the school run right now ( for whatever reasons - I am not the autistic mum who just discarded this duty and said on here is amazing!) . So anytime I did the school run, after school, we would be buying out the whole Costa produce.

Recently when did my Christmas gift shopping in this big Tesco, went to their Costa. Ordered chai latte and took it to the car. When my husband drove off, I tried to drink from it. It was chai latte mixed milk and coffee. It was totally disgusting.

Crisscrossapplesaucey · 31/12/2024 23:08

Not coffee but what drives me absolutely nuts is being served Coke Zero when ordered Diet Coke. And then being told I’m wrong it is Diet Coke. It’s not though mate, they taste completely different. That’s why they both exist. You wouldn’t just give someone who ordered sprite Fanta, so why is this so hard?

ForeverTipsy · 31/12/2024 23:08

YANBU. I try to avoid Costa and the like, but 'treat' myself to their "hot" chocolate this time of year.

Most of the time it's tepid. I only recently realised you pay about 50p for a marshmallow and another 50p for the whipped cream; both are pictured in the adverts. In the motorway service station on the weekend I noticed these items were 65p more each..! So I just get a small hot chocolate plain. About £3.75. The festive caramel nutcracker one was something like £5.25 for a medium. Fuck that!

LaughingCat · 31/12/2024 23:06

Oh my god, yes, this, 100%!

This has happened several times to me recently, and always when I order the seasonal drink. Tell me beforehand that you don’t have the stuff to make it (I’m obviously still annoyed that Nero’s didn’t have the pistachio whipped cream last week).

BliainNua · 31/12/2024 23:04

Cherrypickled · 31/12/2024 23:02

No it's because it scolds the milk.

Naughty milk 😜

Bambooozle · 31/12/2024 23:04

DappledThings · 31/12/2024 22:57

I'm a weirdo who likes pretty much all my drinks tepid. Don't put ice in anything or keep anything but milk in the fridge and I've never been served a coffee in my life that first take at least 10 minutes to cool down to a drinkable temperature.

Oh this, 100%. I had a coffee the other day that took literally 20 minutes to be drinkable.

Thatcastlethere · 31/12/2024 23:03

I've literally watch someone make me a normal latte when I've asked for decaff before.. then they've bare lied to my face when I've said "is that decaff"
I stood and watched them make it.. they used the normal coffee grinds they were using for all the rest of the drinks..
Milk as well. I can bloody taste the difference between milks I'm not stupid but the amount of times I've been fobbed off
The expense is shit. These are expensive coffees they should actually give you what you order.
I've had to just chuck the coffee before because I can't be certain it's decaff. I'm allergic to caffiene, get awful effects if I consume too much.
I'm now just very assertive about it. I've worked in a coffee shop so it's not that I don't know its hard.. but even at my busiest I didn't fleece people or lie to them like a twat.
I'll demand another drink.

TomatoSandwiches · 31/12/2024 23:02

YANBU but to avoid disappointment get yourself a good flask and make it up with regular coffee and save the dessert type drinks for at home and get all the bits in so you can enjoy it.

Gowlett · 31/12/2024 23:02

Bad tea is definitely a thing!
I hate big cups of scalding water with a sad, cheap teabag.

Cherrypickled · 31/12/2024 23:02

BliainNua · 31/12/2024 23:01

'Cos they're too bloody terrified of getting sued for it being too hot 🙄😠

No it's because it scolds the milk.

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