Restaurant

Standard for a greedy restaurant. If they want a quick turnaround of tables they should have a quicker service. However, the ordering last minute dribks is on you as staff can't judge how quickly you drink

None of this is a big deal. Possible exception of the forgotten chips and the long time for the drinks.. neither of which would make me return to complain.
'Off' rose is not only unlikely the restaurant cannot really know if it's a dud bottle and it was rectified so non story there.
Draughty door was fixed so non story again. Chasing for a dessert menu in a busy restaurant is fairly standard.
Are you really that needy that you need to be 'asked after' once you are eating? It's a meaningless platitude.

2 hour table again normal and whomever booked it would have been told. When you ordered your drinks they probably assumed you knew you had mere minutes left. This bit sounds like user error.

So ultimately some forgotten chips and drinks took ages in a busy restaurant. I couldnt get worked up about any of these things.

I assumed this restaurant was staffed by pirates.

I think it's fine except for repeatedly referring to you as Ye.

Was it a medieval themed restaurant?

Of course they are going to let you order they want more money from you

They expect you to know when your sitting is finishing as it would have been mentioned at time of booking usually, and if you order with 10 mins to go they will assume you will drink up in time for you to leave

Your blame, if it’s actually deserving of any blame which I don’t think it is, should be with whoever in your group made the booking and didn’t clarify when the table was booked until

Honestly how can you possibly comment or give your experience not being a mom?

Only busy parents eat at restaurants! 😂

Birds in the trees in my garden.

Ummm no not unless you only have 10 minutes to drink it.

Used to have a fish.

But at that point they were telling you about how long you had to drink then and you could have cancelled your final drinks or moved to the bar which you did.

You were there for two hours. Everything about your story is normal.

Owner of one dog.

I'm agreeing with the others that you probably were drunk.

You're seeking attention and using this as a reason, it's not the end of the world, service wasn't ideal, it's mildly annoying at best. No one has been irretrievably damaged by the situation, you haven't suffered any trauma. This is half the issue with any customer service, the reactions to small things, the drama created around anything that's slightly imperfect is so over the top. Service is never going to be 100% perfect, 100% of the time because humans are going to human, make mistakes and get things wrong, it's mostly accepted that this will happen, except if you're in a service job, when it's then perceived as a personal attack and a deliberate act of sabotage - you're just not that important.

It's standard in hospitality now for the reasons I outlined in my pp. Is it the service I want to give? No, it's not. But it's an entirely predictable result from the way society and businesses treat any type of service workers now, it's not just hospitality.

Hospitality is struggling far more for people to provide the service than to use it, and creating ridiculous dramas around minor issues, well that just drives people out of the jobs even more. A couple of places close to me are on restricted hours and days and one closed all together - not because they were struggling for customers but struggling for staff.

Society has the service it's cultivated with it's attitude and behaviour towards those delivering it.

Honestly, two hours for a table is pretty standard now.

The service was not great but most places are now massively understaffed and staffed with mainly staff with little or no experience.

Letting you order drinks ten minutes before you needed to vacant the table. Sorry but you are adults, it is not up to them to Police your drinking.

Sounds like the service wasn’t great, but I’d just move on.

No kids.
Busy also, but mainly with a variety of hobbies that I enjoy which take up a lot of time.
I have a mum.

It sounds OK to me: not perfect but they reacted well to issues (closed inner door, free drink etc). Does Rosé wine go off?

Is this really worth a thread about it? Surely trip advisor is where this post belongs. Very odd post about being a mom and even stranger you went back are you drunk

Returning was overkill, were you all drunk perchance?

Whoever booked on the phone should've been told about the (very normal) 2 hour time limit in this busy restaurant.

You should've been reminded before being served the last drinks.

The rest I couldn't get fussed by at such a busy time of year.

What does being a 'mom' have to do with your meal out??? 😕

I'm not a 'mom' but will reply anyways! Its a busy time of year and maybe staff called in sick and they were short staffed. They did give you a replacement rose, but I can understand their lack of checking on the meal etc would be annoying.

I can't believe though, that you left, went for another drink, THEN RETURNED the same night to complain!!! WFT! IMO, the staff might have rightly or wrongly assumed you were a pissed up group who returned just to make a complaint! This is the weirdest part of your story!

If I'd felt the service was really below par, I would have emailed the manager a day or so later and waited for the response. Pointing out that you were not told about their time limit etc and felt rushed out. Depending on their response, I might give a factual account on say tripadvisor/google reviews.

Sounds rubbish service.

In the week before Christmas we ate out twice. Both usually very decent places to eat (nice atmosphere, nice food).

Service was poor both times (different places and different reasons).
One place reduced our bill by 50% and we hadn't even complained.

I think hospitality is struggling with rising costs and lack of staff.

But it puts you off eating out when it's a bit of battle.

It's the busiest most wonderful time of the year isn't it!
Hospitality is brutal at the moment for those working within it, most places are short staffed because unfortunately there isn't an endless supply of serfs who want to work for low pay, long hours, no perks and being treated badly by customers for the privilege.

If you've received a confirmation then usually, the time the table is required back is on there - not that many people read it, or bother to heed it or forward on to those in their party even if they do. And as for 'letting' customers do anything, that's actually funny. Customers rule the roost, what they want happens regardless of anything else or there's hell to pay. If they'd said no to more drinks you'd have likely been moaning about that too and saying no wonder hospitality is struggling if they refuse to serve people. I've had that comment today, fully booked back to back and got a mouthful about refusing a walk in booking as we had no space for anyone else.

Sometimes you don't have time to do check backs on tables because you're being pulled from pillar to post and other customers are demanding your attention constantly, and they are not bothered if you're actually dealing with someone else at the time or carrying someone's food or drinks, everyone thinks they are entitled to exclusive service and that's not the way it can work. It's really not that laborious to ask someone for something if they don't happen to appear the second you want them in those circumstances. And some people get really pissed off if you're at the table regularly asking if they want anything else or if everything is ok. So you really can't win.

You might think it's 'really bad service' but it's the result of a battered industry because no one wants to work in it.

I agree, or at least told you at the point of ordering that you only had 5 mins left so you could make an informed choice about whether to get more drinks.

Who booked the table? Was it booked online?

Sorry, not clear from your post, what is the timescale between the last lot of drinks being served to you and being asked to leave your table? I think they should give 15 mins minimum to finish drinks, and if there was a delay between you ordering and the drinks arriving that should have been factored in by the restaurant.

So depending on timings, YANBU.