Hi all,
I checked my NHS app today and saw a letter I didn't recognise from the Mental Health Team ( I've recently been discharged, so I thought it was something to do with that) so I read it and it was detailed with sensitive information such as a recent sexual assault, self harm, drug and alcohol abuse, evidence etc really heavy, private sensitive information and I was really confused until I checked the name and details.
I actually know the girl it's referring to, we share a last name and live in the same area and under the same service, so I can see how the mistake happened, but it's not acceptable.
I called the number on the letter to let them know of the mistake, and she was very dismissive and told me to make a complaint by email ( so it's not going to be dealt with until the new year ).
I'm happy to make the complaint but I have to send an email with the details, further passing information on, it's a GDPR breech that absolutely needs to be reported straight away (which hasn't happened) and I just want to make sure this is the right process before I do anything.
I'd be so upset if this happened to me, so I just want to make it right.
Thank you.