Ocado delivery missing items

I’ve had 2 Ocado Christmas slots - last Friday and today, no missing items in either. I have heard of their reliability being less at Christmas, which is why my last delivery is for the 23rd - so there’s time to go out and get anything that was missing.

I have Ocado deliveries every week, and have had one every Christmas for at least the last ten years. The last couple of weeks have had more missing items than I have experienced in years, and my Christmas delivery has 8 (poor) substitutions and 6 missing items. I’m really, really disappointed especially given the extended cut off dates and the fact I booked the order in September.

I've used Ocado for the big Christmas shop for years, but this was the first time I had out of stock items. Only a few, but pretty basic items. No carrots, butter or tangerines. About 3 subs, all good and sensible.

I have ordered all meat from a local butcher, so can't comment on that, but the rest of my delivery was flawless. However this year was definitely the worst Ocado Christmas order I have had in terms of stock.

My Christmas crackers that I pre ordered months ago are out of stock and haven't turned up or been replaced by anything. I'm so annoyed, I was shopping yesterday so if they'd given any inkling this was going to happen I'd have picked some up. Poor show

I use Ocado all year without problems, and have done so for over 10 years-very few OOS items and usually good substitutions sent. But the 3 times I've used them at Christmas have been a disaster, with lots of items missing, as you've described. Not to mention their exorbitant £10 additional delivery charge (on top of the cost of the delivery pass)!

Now I order the majority of my Christmas grocery items in the 2 Ocado orders before Christmas and get a Sainsbury's delivery close to Christmas for the last few/perishable items. It's worked well for several years now.

Sausage meat is often very hard to get. Mine was also replaced in my online shop, but I had picked some up the other day when I saw it in the shops.

Complain. I had this sort of quantity of missing stuff last year. I didn't even need to contact them, they proactively sent a £25 voucher with an apology for being so shit.

Ocado market themselves on their stock reliability / computer systems. It's one of the main reasons for picking them over delivery from a traditional supermaket.

As opposed to the OP who did what?

This is why I just go shopping.

No but OP is more than entitled to feel aggrieved by this, its a pretty poor show for an online supermarket

OP i feel you, i had an xmas order in with ocado for weeks, and it turned up with about 1/3 OOS - very few subs to help.

It was also 2.5hrs late. Very poor show. Won't be using them again.

The one that annoys me (and it happens every year) is the 4 for 3 party food offer. Every single time, one of the four items isn't available (and nor, apparently is any substitute), so you pay full price for the other three items. Something which no one would choose to do, because they're overpriced.

Just buy some sausage and take the skins off. Stuff sells out, it's not the end of the world.