Ocado delivery missing items

I don't understand why people are so inflexible about trivial food issues. Be glad you'll have a full plate!

I have a large Ocado order coming tomorrow morning. It doesn’t matter that much if things don’t arrive as we are having Christmas dinner elsewhere. They are usually quite good but one thing that annoys me is that I only order cream when I need it and it can sometimes be substituted for Emlea. I hate Emlea and it tastes nothing like cream.

Out of stock on one mid-range bottle of champagne which we needed for a specific family celebration. Aware this is not the biggest problem in the world but ffs you could have substituted one of several other brands!

Make some extra stuffing and roasties. You won't have been charged for it. There's too many problems in the world for that to be one of them.

I would never trust online groceries at Christmas. The rest of the year, well maybe but my theory is it’s more expensive to do online. I’ve got all my Christmas food, everything that I wanted by physically shopping myself. Yes it’s time consuming but less stressful than wondering what’s going to be missing.

Ditto.

My Ocado order came bang on time this morning with nothing missing and two acceptable substitutions. I had already got the cocktail sausages and sausagemeat and they're in the freezer. I never leave those till the last minute in case I don't get them at all.

Ocado are generally extremely reliable for (a) turning up on time and (b) not having missing items or substitutions. A few times recently I've ordered satsumas, which I love, and they've sent easy peelers instead. I don't love those so have handed them back. Why say they're in stock if they're not? A trivial issue overall, though. I've been shopping with Ocado for well over 20 years now and am generally a happy customer.

Sqinsburys have really good customer service if you call up, you'll probably get a voucher back.

Agreed. Normal weekly shop subs are very rare. Christmas I assume there will be some some subs/missing items so always have the order on the 23rd. The Good Life / Margot’s Christmas in a van made a big impression clearly.

See I do it every week, and have done for about 15 years. Ocado are pretty good usually. Almost no subs or missing items on normal deliveries. I’d sooner take the fail than spending hours traipsing around a supermarket.

I really couldn’t cope with the uncertainty of not knowing what will turn up. I’ve only ever done an online order once (at the start of COVID). I read so many threads on here about missing items and stupid subs. My orderly mind simply couldn’t handle it.

Plus I quite enjoy supermarket shopping!

Again, Tesco are different for some Christmas items. The previous two years, I've pre-ordered meat & poultry for Christmas & it really is specific to the customer & reserved. It even comes with your name on it.

And there's a cut--off date after which you can't change your order. I found that out the hard way the first time I did it: I put two large meat items in when I booked the slot, thinking I'd decide later what I really wanted but these looked nice - then I found I was too late when I went to change it & we ended up with both!

Although I've no idea how Ocado works we don't have that where I live

Our ocado order yesterday was missing sausagemeat stuffing, along with a few other items. But that's the one we'd have to go to a supermarket to replace, so we're going without. But this is the one time of year I'd get to eat it.

I had all my Vegan stuff missing. Which is annoying as nearly everyone is vegan or vegetarian. But I went into M&S just now and they had loads.

Yes this. It's not the same as preordering a book off Amazon in that when they get stock in the preorders are counted first and sent out.
For supermarkets you are only asking for an item, you haven't paid up front as you aren't charged until it goes through the till after being picked. If it's not in the shelf you don't get it.

Robots do the food picking at Ocado, not people.
Luckily I hardly ever have anything missing. I've had great service from them. It is frustrating though in your case OP, as like others say it's not like people come in and buy the stock like in supermarkets.

Morrisons are in a partnership with Ocado. They use Ocado's automation systems and deliver from a warehouse rather than local stores. It's not like getting a delivery from. Sainsbury's or Tesco's.

I just posted on the other thread about online shopping but Ocado didn't deliver our pigs in blankets !!!
5 substitutions but pigs in blankets completely missing.
Dd took in the delivery and I think the poor driver was getting a lot of grief from customers as she told him she was going to check with me that the subs were ok and he said that he thought she was going to give him grief about the pigs in blankets - she obviously didn't as it not the poor drivers fault,it's annoying but not worth upsetting anyone for.

Again…. That isn’t how Ocado works.

This is where Tesco are good: they honour the offer prices if something isn't available out of a group of items.

They don’t pick your items until you need the delivery. It doesn’t matter whether you order a month before or two days before. Nothing is reserved for you. This is why I don’t online shop for food.

There is hope!

Praying to the grocery Gods

Ok thanks

Just had my big Ocado Christmas shop delivered and everything is there, thank goodness. Even the dates are all pretty good. He came at the beginning of the slot too. Relief

I still haven’t had my email but the order receipt was available 5 hours or so pre-delivery - check the app in the morning.