Ocado delivery missing items

My delivery was last week and all present and correct. However we are having beef so it was quite unChristmasy. And the delivery was early. I love ocado. Never had a problem

People adjust their order to put in 6 loads of sausage meat in order to get the 2 they want and then they have 2 other people's 2 lots of sausage meat

It's also OK to have christmas without 6 loads of sausage meat

My big ocado order last night came with just 3 subs- all very reasonable like for like, same size, matched the discount. I had one missing item which was a card that the driver had accidentally ripped whilst in the van.

I've always found them really good at Xmas. The also reopened the editing so I could do it the night before instead of 2 days before as it was supposed to be.

My brie was squashed though, so I requested a refund for that.

There’s been loads in Sainsbury’s for weeks. Freezes perfectly well.

There really isn’t any need for drama over sausage meat. Christmas falls on the date every year 😉

With Ocado, you essentially have reserved the items as it's online only so, barring failed deliveries and accidents, they know exactly what they expect to have in stock.

They're pretty good I find and I do find the delivery easier because they still use bags. I hate having to take everything out of the baskets while the driver waits. Often they're a bit late though.

Mine was due 5.30 to 6.30 pm yesterday and they let me know about all the missing items just before 3pm yesterday.

People always say that.Ocado is better than the main supermarkets...and yet I do online with Tesco and rarely get subs. My Xmas order from Tesco was delivered on Friday and I had one sub out of 120 items - cupcake cases. Everything was present and correct. It must massively depend on the store.

Yep I think if you order weeks in advance they have plenty of notice and should “reserve” the stock. Online delivery has been the norm for years. But making orders for Christmas week has always been a gamble with subs and unavailables. I guarantee there will be posts tomorrow about people desperately trying to get a turkey or Christmas pudding because they didn’t arrive in their 9pm delivery 🙈

But what is the point of online ordering if things are missing? If you're in the supermarket you can choose an alternative from similar items that are in stock. It seems that the online ordering system is unable to do this.

I've only ordered online a handful of times and every single time there has been something missing that I've been charged for, fresh produce has been on the use by date and/or a ridiculous substitution.

But the sausage meat problem is easy to solve as you can just buy sausage meat and remove the skins, cheaper and a better quality product too - pretty much all the sausage meat is quite low quality whereas if you buy Finest range sausages you get more meat and less crap in them. Same for pigs in blankets too - cheaper and better quality to make your own.

This is the first year I have relied on a delivery for my Xmas shopping. I use Morrisons. I understand they have had delivery issues today, but I had mine delivered yesterday with no issues.

I couldn't stand the stress of not knowing if there were going to be oos items, so I have also done a lot of the shop over the last 3 weeks, so all I had delivered yesterday was the turkey, veg and some salad/coleslaw type bits to go with for Boxing Day tea. And I knew if it arrived yesterday and the turkey was oos at least I have a large supermarket in driving distance today!

My large Ocado order arrived early (the driver had called ahead to ask if that was ok), not a single item was missing, really good use by dates, well packed and saved me hours of aggro in the the supermarket.

Ocado don’t do pre-order, so I don’t understand this at all. If they did, it wouldn’t be for packets of sausage meat! I ordered my shop weeks ago if that’s what you mean, but I have Ocado reserved and smart pass, so mine are booked in weeks ahead anyway. My pannacotta was a mess on delivery and I requested a refund, which has been totally straightforward in the past. I had a small crème fraiche missing that’s all, but we’ll struggle on 😂

Waitrose do food to order through their entertaining section online, so I can understand someone being a bit miffed if something put through that was missing. Cut off date was 15th for that. But Ocado, nope.

There was loads in our Sainsburys when I was in there today (about 11am).

Ordered online.
😂

So many people commenting on how it's done, who clearly have no idea how it is actually done at Ocado.

I've been shopping with Ocado for 20 years with overall positive success for my Christmas delivery.

My order was delivered this morning, all items were on the van. One item was refunded as it was damaged when the driver removed the bag from the tote.
I was following Ocado on Twitter yesterday and it seems some people didnt receive any of their chilled goods. Driver told me a chiller area in one of the distribution centres had broken down.

That’s shocking! We get Tesco deliveries and on multi-buy deals they break the discount down by item so if they don’t have them all in stock, you only pay the amount per item you would have had they had them all.

Same. Pre ordered for Christmas weeks ago and was charged £10 for the Christmas delivery slot. Lots of missing items all key for the main Christmas meal. A couple of substitutions offered but they weren’t suitable or were ridiculously expensive.

I emailed customer services and asked for my additional Christmas delivery charge to be refunded as I now had to go out and buy all the missing things which defeated the object. They refunded me immediately and called to apologise.

People who say that they would rather shop in person must have serious time on their hands. It is no more reliable going to a supermarket as they can be out of stock too.

There does seem to be an issue with sausagemeat this year; my area none in Asda, none in Tesco, none in Lidl. Managed to get some in Sainsbury's at 6am. Definitely a shortage, no idea why.