Ocado delivery missing items

I'm laughing because the other day a woman was complaining that her mother in law wanted her husband to take her food shopping for Christmas and people said the mother in law should do a online order. I guess she had orders that didn't go through for her and she preferred going to the store.

No. A computer is there knowing this.

And yet you’re wrong because it’s Ocado. It isn’t Sainsbury’s or Tesco’s - no one is wandering around a supermarket taking their chances with stock levels.

The stock levels are based on the fact Sue has ordered six sausages.

It's not, I'm using Ocado at the moment as they kindly gave me a free six months pass and loads of money off offers for being a new customer, including a free £17 box of Hotel Chocolat. I haven't used them for Christmas as delivery is £9.99, Waitrose is £4 so I'm using them. Before I got the free pass I shopped at Tesco which I think I prefer, the website is better and the charging for multi buys is fairer if stuff is missing, so when this free pass runs out in February I will go back to Tesco. Ocado does do M&S which is useful for a lot of people but I often go to my local M&S anyway.

I feel your pain - I've also been let down by the party food offer and a few other items out of stock. Ocado are great all year round but it seems to go wrong at Christmas. Luckily I am not hosting on Christmas day, and I make sure that I did my main shop a few days before the big day so that there's time to get anything missing.

You haven't 'pre-ordered', you've pre-booked a delivery slot, and your order is picked from the items they have in stock at the time.

Surely you didn't think someone's sat there in their warehouse thinking "Sue needs precisely six sausages on Tuesday" 😅

The items are allocated by a stock management system; if it can't fulfill it'll switch or remove based on your preferences.

@NoWordForFluffy those Sainsbury's vegetable spring rolls are really nice if you're having any doubts about them

Our Ocado order was missing honey, jelly cubes and the Yule log. They substituted the Yule log for another one but didn't substitute the honey or the jelly. We were lucky that the receipt came pretty early so I just popped in the shop to get the missing stuff (as we had an early Xmas meal for family!)

I had nothing missing thankfully. Ocado and Tesco yesterday. Tesco again tomorrow for all the half price gift sets. And mustard we just ran out

It absolutely is how Ocado generally is supposed to work - nothing like Tesco/ Sainsbury’s etc. I even received a call from them early December saying my preorder (of bottles of wine to get the slot) needed updating so they could ensure stock was ordered/ allocated.

Yes.
But it doesn’t mean that you aren’t reserving the items. And it also doesn’t mean that someone is walking around non existent supermarkets.

I imagine for every person who has six loads of sausage meat who actually wants six loads, there is someone else who was hedging their bets and removes some of it just before cut-off date, so it's a balance to try and predict how people are going to change their orders nearer the time when orders will have been put into suppliers weeks before. In addition there will be various issues about being let down by suppliers or other unforeseen circumstances, and they don't want to end up with food mountains at the end given that there won't be deliveries for a couple of days. I always get the majority of it delivered, but in enough time so that I can go to the shops if need be.

Carrots was the only thing missing from my Ocado order yesterday, but that's now all I need to pick up from the shops instead of having to do a whole shop, although I did also decide I wanted red cabbage when I hadn't ordered it in the first place, and there was no red cabbage in any of the supermarkets in my town today! I might also have already eaten a lot of the chocolate...! The smaller supermarkets where people aren't doing big shops, and the basket tills in larger supermarkets seem fine to get through for small purchases, the queues are where people have big trolleys and going through staffed check outs.

But there are still the same Ocado threads every single year…

Our £300+ Ocado shop arrived this morning without any missing items or subs. Depends on where you are maybe 🤷‍♀️

Just go to the shops, local M&S Foodhall quite calm round midday, lots of everything available and staff re-stocking

No. Not this. Ocado, which is what the OP is talking about, is different.

My ocado delivery arrives tomorrow - fingers crossed it's not too bad! Nearly £300 - plus a load of birthday bits as we have a christmas birthday in the family.

Well, I don't stress in the least about missing items, so online is far less stressful than crowded Christmas supermarkets. I one looked into M&S on Christmas eve and it's traumatised me since!

THIS. Yup, a warehouse stocked with products specifically to fulfil Ocado online deliveries and its selected by robots

50% of my items totalling around £100 weren't in my order -driver just didn't deliver them!

These threads appear every bloody year. All you're doing is asking for someone else to go round the supermarket and pick your items off the shelf. You are NOT 'reserving' them.

Ocado isn't a supermarket, it's a warehouse. Therefore they can control the stock levels and prevent over-ordering as they know how much of each product they'll have on a set day.

Mine had no milk available, and 12 items that were just missing, not out of stock just not packed at all still charged for them, waiting for a refund 😬

So Morrisons using Ocado software is behaving like Ocado should but wasn't on OP's case?

I knew Morrisons picked some of its orders from warehouses (I didn't think it was nationwide though, I thought some were done from shops)) and I think somewhere knew that at one time they used Ocado software.

Ocado doesn't have supermarkets. It's picked from a warehouse.

THIS.

These threads appear every bloody year. All you're doing is asking for someone else to go round the supermarket and pick your items off the shelf. You are NOT 'reserving' them.

I went to our local Tesco (open from 5am today and tomorrow) at 6.30am today. I picked up everything I wanted except for one carton of extra thick cream for which I substituted a carton of double. Order online and you take the risk of not getting what you want and not getting the substitutes you'd like.

tried to do Ocado but they don't do my area. Did Asda was surprised that the morning slots were £4.50 but the late evening slots were £1.50 so booked one of those. 3 substitutes but pleased as they were higher quality 1 vegan item substituted with tofu which I refused