Ocado delivery missing items

Yes, this, having to go to a shop is so normal for
most.

Sorry didn’t mean you!

every year there are people who don’t understand what Ocado is and make the same supermarket shelves comments

i had big Christmas shop with them on Friday and turkey and trimmings shop today. 25 mins early today and out of the two shops just missing some ready mash that I can do without.

works for me ever year

Some of us are disabled and can’t!!!!!

Waitrose order had 6 substitutions 4 decent ones (different flavour shloer and similar) 1 annoying one veggie stuffing changed for meat stuffing. And through meat stuffing was exchanged for the same meat stuffing they had substituted the veggienone for. We sent 3 back and thankfully I had seen the delivery notice earlier so had bought veggie stuffing in town.

Well after having a notification halfway through my hour slot this evening that I was the next stop - just as the hour expired, I checked the app and my order had disappeared from the homepage.
I went into “my orders” to see its status was now cancelled - with no explanation other than “we couldn’t deliver your order”.
So so irritating, I won’t bother with an online order for Christmas again.
6am trip to M&S it is!

It's AIBU. It's also not rocket science to realise that someone will make the suggestion as rudely as you did, or that others will then comment on it.

What is hard to fathom is how anyone can follow AIBU and yet seem to feel that their rude comments should receive no criticism.

Oooh I had a missing cucumber too - plus unsalted butter, crisps and a few random subs too….def not like a regular Ocado shop - which is usually impeccable

I think not putting in Christmas Colin with his sleigh is unforgivable

My order yesterday had 3 of the party food items substituted. They had been in my order since 25th September so it's annoying. As others have said, Ocado knows what's been ordered and shouldn't technically oversell. And like all supermarkets, they have algorithms in place to plan demand. But I guess things like delivery delays from their suppliers sometimes affect things.

I picked up one of the missing items and one alternative from M&S today, along with other last bits. No car in our household in London though as public transport is generally much easier so have been using Ocado for around 15 years every week now. Wouldn't want to carry a whole Xmas shop on the bus + walk home!

Huge Ocado order turned up early this morning. Only sub was a different brand of a packet of crisps but same flavour so all good.

UNTIL I unpacked the order and saw the Christmas Colin Caterpillar cake was a normal Colin. Not needed on Christmas Day but for friends with kids coming Boxing day. I then got an unprompted email stating operational issues blabla so they are refunding the difference btw normal and Christmas Colin of £5.50. Not the point Ocado so, as an extremely long term, loyal customer I will be telling them I'm not happy. I would have far preferred a full refund and for them to have kept the bloody normal Colin. Fingers crossed they will reimburse and I am more than happy to give Colin to the driver next time they deliver!

It’s AIBU. There are many shops nearby for most. Its not rocket science to guess that people will suggest going to a shop.

@worriedgal Our pigs in blankets were missing, too!
Apart from that, there was just one (sensible) substitution.
My dad was able to get PiBs in M&S instead, if that helps.

Indeed. It's also not mandatory to go onto a thread about something you don't do and explain why nobody else should do it too.

However, responding to others is rather encouraged on Mumsnet, else it wouldn't really work as a model! 🤷‍♀️

You don’t need to comment on everyone else’s opinion, it’s not mandatory.

You still do all your laundry by hand, do you? Make all your own bread? And without using a bread machine? Make all your own clothes?

Just go to the shop. How have people got so lazy.

I went to Aldi at 9.30am Sunday morning and was home for just after 10.20am
It was really quick, I just went at my usual time

@burntheleaves Yea I know I've used Ocado for years but never at Christmas! I was wondering if people were getting their receipt earlier than usual, given that the cut off date is an 2 days before, unlike the rest of the year

The email comes through late, but if you go on the app or website and sign in, you can usually see what you are getting earlier.

My ocado delivery was between 10 am and 11 am this morning, and I looked on the app at 6 am. to see if I was missing any items.

I had raspberries substituted, and there were no blueberries, but everything else was fine. My husband was popping to the supermarket anyway today, so picked some blueberries up.

My Morrisons order comes from a warehouse that must also be used by Ocado as I was chatting to the the delivery driver who said he didn't know from one day to the next if he was doing Morrisons or Ocado and he had both uniforms.

Nah they choose one person's christmas to ruin