Ocado delivery missing items

I had this argument with them 10years ago when a large rib of beef was missing from a Xmas eve order and I had guests arriving for dinner. And I’d ordered the beef in October. So I asked them to place an order for a rib of beef for the following Xmas eve as clearly 3 month’s notice wasn’t enough so they could have 12months notice for next time…Tbf, the person on the other end of the phone took the point and I did get a free Ocado pass for the following 12months along with other comp’d items.

This year the delivery chap got lost, tried to unload the order to a random house a mile away that didn’t even have a similar name to mine.. then put the boxes back in the wrong locations in the van so when I did eventually find him he couldn’t scan the boxes out because he couldn’t find them and tried to pass off one bag of shopping for an entire Xmas shop…🤦‍♀️

Some years are definitely better than others!

Tbf, you do get the £10 delivery cost refunded if you are a pass holder. They send a voucher for the same amount which you enter before checking out.

Hope you tipped them!

She’s saying the festive pre-order is handled separately.

Was this a pre order like at tesco you need to put in an order for certain party food? Or do you mean this is a normal delivery? Because the latter is not a pre order, it’s a slot booked and you receive what’s in stock that morning when it’s packed. As PP said, if everyone is ordering more than they actually want then things will be out of stock more easily. I don’t know why people scramble for the 23/24th slots as that leaves very little time to go out and get replacements.

Big Ocado order on Sunday. Nothing missing. No substitutions. Driver was an hour early and kindly put my black bin sack out for me. All good!

How would that be different from what the OP did? She said:

Seriously? It's not that difficult. It's a PRE-ORDER. The order went in weeks ago. Cut off for the order was 2 days ago. How in gods name are they so crap that they ran out of ALL the stuffing FOR A PREORDER?

I had no missing items this year, but last year I had forgotten that I added a couple of items as ‘placeholders” to bump the cost up so I could book and check it out well in advance. Forgot to edit the order to remove those items and ended up with two bottles of whiskey and a bottle of champagne I would not otherwise have ordered. Good for gifts though.

Sausagemeat is in higher demand than usual due to viral videos on making sausage rolls according to my butcher. Just buy sausages and remove the skins!

I had mine delivered yesterday & was missing toilet rolls, Olive Oil & Balsamic glaze, I've also had to get a refund for about 10 items because the driver managed to break a tub of double cream which covered a full bag of shopping.

Yes, I do thanks. The principal is exactly the same, you just get less substitutions as your orders are put together in warehouses/distribution centers rather than supermarkets, so the stock isn't affected by on-site sales.

I'd tell you to read the T&Cs about them not guaranteeing anything (just like a bricks & mortar), but you don't need to, as your Christmas shopping hasn't turned up 🤷🏻‍♂️

I never said it was the same?

Exactly! It’s not that deep.

Well it clearly doesn't work like that. In reality it's no more 'pre-ordered' than a standard supermarket in terms of whether you are guaranteed the items or not. You're just less likely to get subs because they (should) have firmer control of stock levels, but even with that being the case, it's clear that at Christmas they do sometimes get it wrong, which results in stuff not being fulfilled.

Generally I would suggest that if anything is vitally important, you do actually preorder it (most supermarkets do a festive food to order system where they do specifically order stuff for you in advance - we use Tesco most years and order their special desserts, which are handled separately from the main food order) or get it from a butcher or something.

Even with Ocado if everyone orders an item for a specific day and the company haven’t got their shit in order with the suppliers, some things may be unavailable. All you can do is complain, grab what you need in a physical supermarket and hope they’ll bless you with a voucher for the inconvenience

No they don’t. But it’s different to regular supermarket deliveries.

I’m talking about the policing of my posts.

Post away.

But they don’t guarantee you delivery of everything.

Stop reading the thread then.

Except that with Ocado it does.

An hour. I have 48 hours of my own over the weekend. Like hell am I spending one of them in a supermarket when I could instead have someone bring it all too me.

Exactly. I don’t understand why people think it’s been reserved because they ordered it weeks ago. It doesn’t work like that

True! It can be concerning what people state as fact when it obviously isn’t

Seriously just go to a shop. This navel gazing is boring.

Bearing in mind people with zero legal knowledge proclaim all sorts of incorrect 'advice' on the legal matters board (and anywhere else they find a thread they know nothing about!), the Ocado numpties are just continuing the trend in a similar vein.

I hate thread police but why do people comment on an Ocado thread if they don’t what Ocado is?