Ocado delivery missing items

Once, many years ago when Ocado were at their best, I got a call to say the van had broken down and my order cancelled. They immediately sent me a £25 voucher, and re arranged my delivery (it was pre kids so not a big deal).

90 minutes later an out of breath delivery driver rocked up, having walked the two miles from his van with our shopping!

My delivery was cancelled a couple weeks back. The driver told me the can had broken down, and the app said an hour delay. Then got changed to three hour delay. Still no delivery. Rang them up and they said it was actually cancelled after an hour, so shouldn’t have showed three hours.

i think I was more angry at the miscommunication than the cancellation - vans can break down, these things happen. I rearranged the delivery for the next morning.

9.30pm that night I get a call saying the delivery would arrive in the next hour. Err no. I wasn’t feeling too good so had just gone to bed. I said that the delivery was already rearranged for the next day.

I did get a voucher though which is always nice.

I think that’s the only time Ocado has seriously let me down.

Thanks Vegtrug. 💕 Yes, totally cancelled, five and a half hours after collection was due. Now sorted, due to DH sallying forth.

Happy Christmas everybody! 🎄🎄🎄😘

This, with a small dollop of caviar on top.

The vegetarian with have whipped cream cheese with chives with sweet chilli sauce

Sour cream/chives topped with smoked salmon 😉

What do you do with blinis?! I've never been able to work that out. Caviar?!

You mean EVERYTHING was missing? Bloody hell. That beats my Christmas Eve arrival of two items from a £165 order of two years ago. You def win the thread. I hope you managed to replace it all one way or another, today

Send them round to me. Christmas is ruined 😭

haha. Sorry, I over ordered on the blinis!!

I once received a delivery that was a bottle of whisky, 200 molboro lights and a packet of baby wipes after totally forgetting I'd booked it with place holders!!!

Double checking my Xmas order last week I did wonder how we were spending QUITE so much. I'd got 4 different bottles of tequila on there for some bizarre reason!

No missing things for me this year, and just one substitution. I did learn not to have a coveted 6pm Xmas Eve slot about 20 years ago after ALL my veg was missing. Every single item of veg! Now I have a 23rd delivery so I have time to panic shop if needs be.

Nobody's policing your posts. Commenting is not policing.

Keep very quiet about it, @JewelleryCat! They did send me a free box of Lindor recently for no obvious reason, so I'm not complaining. They also delivered some stuff I hadn't ordered which the driver told me to keep so I am also up by 6 tins of Heinz baked beans, a pack of Tena Lady, a four pack of kitchen roll and something else I've now forgotten. (The first two went to the food bank.)

Hmm that is odd because I’m definitely a midweek smart pass and I got one

Only one item missing (& no subs) from my shop and it wasn’t important - result!

From the horses mouth:

"Thank you for getting in touch with regards to a free delivery charge. The charge would apply to customers who are in the anytime smart pass membership.

I can see that you are currently on the mid-week one, as we did not issue the vouchers to mid-week memberships unfortunately.

I hope that clears any confusion about the issuing of smart pass vouchers."

I've never experienced this and I've mostly had 'anytime' delivery passes from them. I'm a very regular customer for 50 weeks of the year, so they possibly don't feel they need to encourage my loyalty.

I did once have a voucher sent for 'free Christmas delivery', to tempt me to book a Christmas slot. I did so and that was the third (and will be the last) time I used one of their Christmas slots.

Between the £10 charge, their £90 minimum order at Christmas and the orders having numerous missing items, it's just not worth the hassle for me.

Yes, but if there are problems with the supplier, weather disruption, software glitches, transportation etc then there is still a good chance that stuff you have ordered nay not turn up. You still can't guarantee that everything on your order is going to arrive even with ocado

I sympathize however I have lucked out and only missing butternut squash/sweet potatoes mix for roasting, have a butter substitute (naice french for a president) and got two lots of cranberry/brie tartlets instead of one Brie and one goats cheese/onion (that one is out of stock). Nothing major. Still better than daring the local Waitrose carnage.

@Netaporter what!! How did I miss this!!

yes as suggested I’ve gone back to my email from Sept (I don’t delete anything) and there’s the mail telling me to book my Christmas slot and here's a voucher for your free Christmas delivery

My morrisons is definitely from local store.

I think I got mine last month and I had the Christmas order booked (and edited a lot!) in October from memory

You're absolutely not unreasonable! You have pre planned in an effort to avoid this and the people that are meant to be professionals in this aspect have failed. It's a joke.

However I work for a supply chain/logistics company and what I've learnt is that they have no idea what they're doing and seem to be surprised when Christmas arrives... each year!

Had my delivery on Friday. The only substitution was a shortbread assortment instead of selection. One reason I stick with Ocado is their reliability.

Yes, midweek pass. Covers Tuesday to Thursday deliveries only. Much cheaper than a full pass.