Parcel put in the bin and taken away on bin day

Sorry- photo won't attach. They just dump them on the doorstep for passersby to see despite me telling them of a safe space.



This is what they do with mine... 

The previous poster is incorrect. They can't just tell you they are delivering to a bin and that makes it ok. Not unless you asked them to deliver to a bin in the first place. That's not what the law says.

They doesn't happen here. It's wheeled up closed to the back of the truck and machine emptied.

It's so annoying, I posted some of DD's clothes to her, she had forgotten to take them back to uni. They didn't arrive, eventually she discovered that the postman had put it in the bin, which was emptied.
I tried to claim from Royal Mail, but they said as I had no evidence of purchase I couldn't claim from them, and even if I did, there was a maximum of £25.

Yes, unless you told them to deliver there (which I'm guessing you didn't) you are absolutely entitled to a refund or replacement from the retailer. I had this with a Boden parcel recently (thanks to Evri who didn't even send me a delivery notification email so I didn't realise for about a week). Boden gave me a prompt refund and also compensation (which they didn't have to do but the item was out of stock and had been on sale so I guess they felt it was appropriate). Hilariously Boden must have told Evri and then Evri contacted me to ask if I had checked with my neighbours to see if they had my parcel. The Evri tracking showed a photo of it in my recycling bin. Just can't make this stuff up sometimes.

yes but the delivery drivers don't/didn't know that, therefore they can't use that as an excuse. She could have been on holiday or working away or whatever.

OP can absolutely claim from the company she purchased it from as that is who her contract is with - the company choose the delivery service so they can then chase it up with them if they want. If they aren't helpful go via your payment method and ask for a refund that way.

This happened to me once with an order over £300 and I was holiday and a neighbour had put my bin out for collection, both ASOS & DPD refused to refund me but luckily I had paid on my credit card and they eventually refunded me months later

Had you put the bin down as your safe space?

I would contact the retailer and just ask.

We’ve found boxes delivered in our recycling that was full of empty boxes. Came across them by chance. Now we’re having to check regularly as usually dc do recycling and I can’t trust two 13 yos to check properly. Bonkers “safe” place!

Happened with a £50 Amazon shirt - it arrived in a plastic envelope with holes to avoid suffocation. The courier fired it into the bin which had just been emptied so it was saturated in bin juice. It washed fine but it was a gift so I was sent another.

They definitely don’t check inside the bins where I live. A parcel inside the bin could definitely ‘disappear’.

This happened to me with a hotel chocolate delivery, 60 quid worth of hot chocolate clunked on top of the cat litter delightful

This happened to me two weeks ago. I contacted the retailer who replaced the goods immediately...no questions asked.

I understand. I'm saying legally it doesn't matter. The seller owes OP her products and they were not delivered. The law is on OPs side. If anything, she helpfully has email evidence that they put it in the bin.

Whatever ridiculousness the courier wants to spout about why they thought it was acceptable to put a parcel in a bin is nothing to do with OP. The seller will have to take it up with them.

The delivery men around her have stopped bothering to knock and now just leave parcels in front of the door, several times I've opened to door to them walking away having just abandoned the parcel there!

Came back from walking to dog earlier to see that they had been and left two parcels for our neighbours in the middle of their driveway - despite the neighbours having been home all day!

You’re talking nonsense. That may happen where you live but it certainly doesn’t happen where I live.

@DoughDear

I'm not saying it's right; it's not my opinion just how I think their stance will go

It doesn't matter. They did not deliver it to OP. They put it in a place that she did not allocate as a safe place.

She is absolutely entitled to a claim with the seller who will have to pursue the courier if they want to.

You can't just do whatever you want and say "well I told you I was doing it." How long is reasonable to expect OP to see the email and collect before it gets taken? Is it ok to pop it in the bin an hour before collection as long as they email? 3 hours? 6 hours?

A bin man here comes way ahead of the actual collection, checking inside every bin. They empty half full bins by hand into another to make collection faster.
If a parcel was sitting on top it couldn't disappear as you described.

@Kikibee

And if she was away overnight? 🙄

She wasn't though, whataboutery not relevant.

I'm not saying it s right that she should have no recourse btw, I'm saying from their POV, OP was told. I think putting parcels in bins is utterly stupid and I'm surprised it's still happening.

Omg I have just found yet another Xmas present delivery that had been chucked into our recycling bin. The bottle one too so wine/beer has dripped all over it.

They don't knock, they don't put a card through. Nope just chuck it in the bin and leg it.

Makes me so fucking angry actually!

I have a notice on my door that says to leave parcels in my blue bin. I change it to leave in my grey bin depending on which is due to be emptied. So far it has worked well.