I can’t work out if I’m being completely irrational (I am 8 months pregnant and very teary in general these days 🤦🏻♀️) ?!
Booked a themed Christmas afternoon tea for myself, my husband and 2 children (4 and 3). They were very excited - dressed in themed clothing etc. booked in July and paid for in full (£170) and confirmed date/ time on Monday. had email confirmation etc.
turned up at 12 today (after an hour and a half drive - we do live quite rural so this does happen with events) to be told we had the time wrong at it was in 4 hours time. Showed the email but they kept saying the spread sheet said 4 not 12. Eventually they admitted someone had made a mistake and we were booked in wrong. Every other time was full so we had to wait until 4. No option to return home as it was a ridiculous amount of travel for the children (and my back 😂). They said we were welcome to sit outside and wait for out table (in the rain). Couldn’t get a refund at the afternoon tea had been made up already but they did say we would be heavily compensated.
Told them I was very upset, long time for the children to wait around, we had a Christmas lights show booked for 4 and would have to miss it (no option for a refund as it was too late). Kids were very excited to see this character so we chose the tea over the lights.
returned 4 hours later (after a long boring wait trying to fill time). No mention of compensation and when we asked we got one free flat white…I don’t really think that’s heavily compensated. Tea was fine but kids had eaten a small lunch so didn’t eat much (they were starving so they had to have something) and were generally over it all.
I want to complain but my husbands saying let it go. WWYD??