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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Is it just me being put off from shopping in the highstreet because of the constant high alert for shoplifters ??

61 replies

TheThreeCheesesOfTheApocalypse44 · 14/12/2024 16:57

Took dd shopping earlier this week, wasn't looking for anything specific but having a browse in Mac.....the security guard was very blatantly watching us as well as the shop assistants pouncing on us as we walked through the door asking if we wanted any help. My reply was no thank you, we're just looking which seemed to be an indicator we were on the rob !

Felt so uncomfortable we ended up walking out. Went into Charlotte Tilbury. Same experience, again we weren't looking for anything specific but DD would usually con me into buying some overpriced thing. Instead they lost a sale.

Things came to a head in Lush, we'd said no thanks to a basket as we always get the same bath bomb and didn't intend to buy anything else.......I actually caught the shop assistant over my shoulder having a good old squint into my hotel chocolate bag to see what was in there. (( looked her square in the eye and said what ARE you doing ?? )) As I went downstairs to pay I ended up saying to the girl on the till that 'there's a fine line between protecting stock and making customers feel so uncomfortable they lose business' and pointed out the girl who'd followed us downstairs. And explained what had happened.

I get it, I work in retail myself and this was probably sparked by the radio system alerting other shops of a frumpy looking mum and her dd but we'd literally done looking wrong. They lost sales as a result, they lost sales for other shops as I couldn't be arsed after that and we went home and they lost a sale for the pub we were going to go to for lunch.

I'm still pissed off about it. Hell I don't even like shopping. Is anyone else feeling like this ? It's just so off putting......I'll be sticking to online and small business owners in future who don't make me feel on edge !

OP posts:
QueSyrahSyrah · 14/12/2024 17:47

Couldn't get wound up about it. I know I've not nicked anything so if they're intent on watching me then they're wasting their own time (and their own stock probably, which is likely being nicked by someone else while they're watching me).

As for the 'do you need any help?' as you walk in that's usually coaching by Head Office and done religiously for fear of missing the mystery shopper. It certainly was when I was in retail many years ago.

sophi1995 · 14/12/2024 17:47

I've completely stopped going to Aldi because security at my local store was so intrusive, staring and following me around the store, especially when I had my babies pram with me. I've never experienced it anywhere else though.

scoutingfortwirls · 14/12/2024 17:44

anniegun · 14/12/2024 17:23

Given the epidemic of shoplifting I am not surprised stores are being quite intrusive. They risk losing £1000's and need to stop as much as possible. Even this pisses off one entitled woman, making her annual visit for a single bath bomb, who thinks she should be above suspicion.

Tetchy Grin

FionnulaTheCooler · 14/12/2024 17:44

Behindthethymes · 14/12/2024 17:21

I’ve coached my teenagers to keep their hands out of their pockets and not to be too touchy in shops just because they’re in an awkward demographic.

I once got shadowed around an expensive shop when I was a scruffy mum with two under three in a double buggy. It was quite fun. I was just as bored than the security guard so we kept each other entertained for an hour.

I used to get followed too when I had a buggy, I'm guessing people use them to hide stuff in the basket. Like you, I used to deliberately take my time, the real shoplifters were probably having a ball while the grumpy arsed security guard was watching me. It wasn't even a nice shop, it was bloody Poundland.

Crazybaby123 · 14/12/2024 17:43

I have had this when I am wearing certain stuff. It is weird and predudice and annoying. I got stopped by security outside boots this summer as I rushed in in a tracksuit and muddy trainers to buy a clarins foundation but they didnt have my colour and i walked out and they searched my bag. Some shop assistant was followijng me and alerted security. Two days later I turned up in my finest and bought 300 quid of stuff and asked for her not to serve me. The look on her face was priceless.

scoutingfortwirls · 14/12/2024 17:42

Happens to me all the time. Drives me mad. I now take my phone out and take selfies with them covertly watching me, they tend to stop.

teafreedomoctopus · 14/12/2024 17:41

OrangesCinammonIvy · 14/12/2024 17:29

@teafreedomoctopus no which country are they from

If I answer that, I'm in big trouble 😉

Wingedharpy · 14/12/2024 17:40

teafreedomoctopus · 14/12/2024 17:18

Did any of you see the recent Dispatches programme on shoplifting gangs?
It was quite shocking to see them in operation, they literally fly people into the UK to do the robbing. The filmmakers confronted the ringleader in his home country and he actually seemed shocked to be approached because, in his words, there are 1000 people of his nationality all doing the same!

Just as bad was the undercover filming of the Cash & Carry wholesaler from Bedford who said he is very interested in buying large quantities of stolen goods.

Really interesting to see how the criminal economy works, but also totally appalling! And they literally do get away with it, either not serving any prison time or pathetic sentences.

Yes - I did.
The brass neck of some folk is unbelievable.
And, the Cash and Carry chap with his cut price toiletries and a nice sideline in sham marriages and dodgy visas.

Hayley1256 · 14/12/2024 17:38

TBH I just wouldn't let this bother me, I don't think I'd even notice if shop staff were following me or suspicious as I'd be too focused on shopping and DD. I also often refuse assistance in shops unless I actually need help

TheThreeCheesesOfTheApocalypse44 · 14/12/2024 17:37

Also for what it's worth we actually spend a lot of money in Lush as dd and I like their hair stuff and soap bars. On this occasion she wanted one item for her friends Christmas present she gets her one every year.....usually we'd be lucky to have much change out of £100.

Used to. When the products I have are used up I'll be going elsewhere.

OP posts:
Doggymummar · 14/12/2024 17:37

Never happened to me, but I mostly shop online I can't bear window shopping or think of much worse this time of year. I did go to Sainsbury's a few weeks ago and was shocked at the amount of people putting stuff in shopping bags and then leaving the store. I've not shopped in-person since about 2018 and it made me feel really uncomfortable.

Thatcastlethere · 14/12/2024 17:37

I've never experienced this!! In fact the total opposite in that I recently went Christmas shopping in the city and something in my bag was setting off all the alarms every shop I went in.
Only one place did the security guy have a half arsed look at my shopping bag.. but then just shrugged when he couldn't find anything.
And I did loiter a bit after I set off the alarms in each place to see if anyone wanted to check.
Still no idea what was setting them off. I didn't steal anything and when I looked at all of the items I bought at the end of the day none seemed to have any security tags left on...
But there was a complete lack of interest beyond one security guard playing peeka boo with my baby in TK Maxx!!

Tbf I never go in Lush..

Perhaps those shops you went in have just had a soate of shoplifters recently??
Seems very odd tho.

Sleetwave · 14/12/2024 17:33

I get this all the time when out with my pram. Security guards following me around Boots and Sainsburys. I’m a pretty unremarkable looking woman in my mid-thirties.

TheThreeCheesesOfTheApocalypse44 · 14/12/2024 17:32

anniegun · 14/12/2024 17:23

Given the epidemic of shoplifting I am not surprised stores are being quite intrusive. They risk losing £1000's and need to stop as much as possible. Even this pisses off one entitled woman, making her annual visit for a single bath bomb, who thinks she should be above suspicion.

How does me saying I'll take my business elsewhere because I didn't appreciate the experience make me entitled ? Are they entitled to my money which I work so hard for ? Make it make sense please 😬

OP posts:
trivialMorning · 14/12/2024 17:30

I do tend to pick up a basket - even if we only intend to buy one thing - less so if we really are browsing - if we spot something go get a basket first then pick up off shelf.

Think I was taught to do so - and to keep hands out of pockets - as a teen and to look with eyes not hands.

I do remember getting narked in Debenhams before they shut - we were a family group three generation with three teens - and a middle age man loudly knocked some glass over no where near us - and the security and staff started following us round the store everywhere we went - the middle age man flapped around area then left didn't follow him at all.

OrangesCinammonIvy · 14/12/2024 17:29

@teafreedomoctopus no which country are they from

TheThreeCheesesOfTheApocalypse44 · 14/12/2024 17:29

poetryandwine · 14/12/2024 17:10

I think I look pretty respectable, in all senses of the word, for a middle aged woman. But I am not British and I think that is probably obvious. This happens to me occasionally and I hate it also.

It has never happened in my home country, in London or in a major American city so I do think it is about the fact that I look slightly Continental and possibly slightly semitic.

OP, do you look typically British, or otherwise? I am not excusing prejudice, of course.

I'm very much British and white......I dont think I particularly stand out. Bit fat, wearing a Seasalt parka, straight leg jeans and black trainers. Hardly high end fashion but meh. I wasn't wearing make up but dd was and does every day.

I think the initial suspicion was because I'd refused the assistance (( did this because dd has Autism and its happened before where she's ended up spending a few hundred. It's her money so I can't stop her but she can't afford it ! Not that it's relevant or any of their business )) And that's what triggered the suspicion. Either that or the fact we'd walked out of a few shops without buying anything which I know is a red flag.......which has always seemed daft to me. I mean if the shop doesn't sell the anything Iike or need then it stands to reason I'm not going to buy anything 🤔

Either ways it's just put me off now. I'll be sticking to businesses where we actually get decent service.

OP posts:
OrangesCinammonIvy · 14/12/2024 17:28

I,can't stand walking into shop and being jumped on anyway, do we want help no?! I don't know anyone who likes it

FelixtheAardvark · 14/12/2024 17:24

Never noticed anything of the sort in any shops when I've been doing Xmas shopping.

anniegun · 14/12/2024 17:23

Given the epidemic of shoplifting I am not surprised stores are being quite intrusive. They risk losing £1000's and need to stop as much as possible. Even this pisses off one entitled woman, making her annual visit for a single bath bomb, who thinks she should be above suspicion.

Londoneye20 · 14/12/2024 17:22

Yes

PickAChew · 14/12/2024 17:21

I grew a new shadow when I was looking at portable speakers in John Lewis, recently. It was a little unnerving so I had a bit of fun walking round and round the displays, looking more closely at what was available than I had originally intended before buying the thing I'd already decided on before visiting in Fenwick's where it turned out to be a whole 5p cheaper!

They've alarmed the staircases, too, which meant I had to use the annoying and random twin lifts with autistic DS1 when I visited, the other day, as he didn't like the noise and won't use escalators.

Behindthethymes · 14/12/2024 17:21

I’ve coached my teenagers to keep their hands out of their pockets and not to be too touchy in shops just because they’re in an awkward demographic.

I once got shadowed around an expensive shop when I was a scruffy mum with two under three in a double buggy. It was quite fun. I was just as bored than the security guard so we kept each other entertained for an hour.

teafreedomoctopus · 14/12/2024 17:18

Did any of you see the recent Dispatches programme on shoplifting gangs?
It was quite shocking to see them in operation, they literally fly people into the UK to do the robbing. The filmmakers confronted the ringleader in his home country and he actually seemed shocked to be approached because, in his words, there are 1000 people of his nationality all doing the same!

Just as bad was the undercover filming of the Cash & Carry wholesaler from Bedford who said he is very interested in buying large quantities of stolen goods.

Really interesting to see how the criminal economy works, but also totally appalling! And they literally do get away with it, either not serving any prison time or pathetic sentences.

LPOG · 14/12/2024 17:16

If you fitted the description for someone mentioned over the radio.....

Anyways, never experienced anything like this. I have no issue shopping.

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