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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Is it just me being put off from shopping in the highstreet because of the constant high alert for shoplifters ??

61 replies

TheThreeCheesesOfTheApocalypse44 · 14/12/2024 16:57

Took dd shopping earlier this week, wasn't looking for anything specific but having a browse in Mac.....the security guard was very blatantly watching us as well as the shop assistants pouncing on us as we walked through the door asking if we wanted any help. My reply was no thank you, we're just looking which seemed to be an indicator we were on the rob !

Felt so uncomfortable we ended up walking out. Went into Charlotte Tilbury. Same experience, again we weren't looking for anything specific but DD would usually con me into buying some overpriced thing. Instead they lost a sale.

Things came to a head in Lush, we'd said no thanks to a basket as we always get the same bath bomb and didn't intend to buy anything else.......I actually caught the shop assistant over my shoulder having a good old squint into my hotel chocolate bag to see what was in there. (( looked her square in the eye and said what ARE you doing ?? )) As I went downstairs to pay I ended up saying to the girl on the till that 'there's a fine line between protecting stock and making customers feel so uncomfortable they lose business' and pointed out the girl who'd followed us downstairs. And explained what had happened.

I get it, I work in retail myself and this was probably sparked by the radio system alerting other shops of a frumpy looking mum and her dd but we'd literally done looking wrong. They lost sales as a result, they lost sales for other shops as I couldn't be arsed after that and we went home and they lost a sale for the pub we were going to go to for lunch.

I'm still pissed off about it. Hell I don't even like shopping. Is anyone else feeling like this ? It's just so off putting......I'll be sticking to online and small business owners in future who don't make me feel on edge !

OP posts:
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TheThreeCheesesOfTheApocalypse44 · 14/12/2024 23:12

Daisybuttercup12345 · 14/12/2024 22:06

"Do you need any help" I say "not at the moment thank you".
Then once I've completed my shop I ask the helpful member of staff to carry it all to the car for me. If they say they can't I make them call someone who can. Works a treat.

Oh don't give me ideas 🤣🤣🤣

OP posts:
Daisybuttercup12345 · 14/12/2024 22:06

"Do you need any help" I say "not at the moment thank you".
Then once I've completed my shop I ask the helpful member of staff to carry it all to the car for me. If they say they can't I make them call someone who can. Works a treat.

QuestionableMouse · 14/12/2024 22:05

Daisybuttercup12345 · 14/12/2024 22:02

I would have asked his advice. Very loudly.

I should have done! It was horrible especially because I had my period and already felt quite vulnerable (and worried about leaking because I didn't have any supplies!)

Daisybuttercup12345 · 14/12/2024 22:02

QuestionableMouse · 14/12/2024 18:29

I did in Morrisons a few years ago. Had to select tampons and pads while being stared at by a security guard. Incredibly awkward.

I would have asked his advice. Very loudly.

Passmeaplacard · 14/12/2024 21:29

Happens to me a fair bit and especially in Boots. I’ve complained a few times. No idea why as I think I’m fairly well turned out and it’s even happened at 8.30am on my way to work when I’ve been dressed very smartly. Puts me off the high street

PickAChew · 14/12/2024 21:11

QuestionableMouse · 14/12/2024 18:29

I did in Morrisons a few years ago. Had to select tampons and pads while being stared at by a security guard. Incredibly awkward.

You should have asked him for recommendations.

TheThreeCheesesOfTheApocalypse44 · 14/12/2024 19:41

QuestionableMouse · 14/12/2024 18:29

I did in Morrisons a few years ago. Had to select tampons and pads while being stared at by a security guard. Incredibly awkward.

Well that sounds awkward 😬🤣🤣🤣

OP posts:
Balletdreamer · 14/12/2024 19:00

I guess they profile certain people for a reason. It’s annoying when you know you’re harmless but they dont. My nephew and a friend were refused entry to a bowling alley once for wearing tracksuits. Bonkers

QuestionableMouse · 14/12/2024 18:29

I did in Morrisons a few years ago. Had to select tampons and pads while being stared at by a security guard. Incredibly awkward.

JoeTheHoeOnTheDoe · 14/12/2024 18:28

Yanbu. I am finding this happening to me all the time now. It's incredibly frustrating and it puts me off shopping anywhere.

Supermarkets are the worst for it! I now avoid them at all costs and order my food online. My last trip to Aldi, Asda and Tesco resulted in the security guard blatantly following me around the shop. The 3rd shop it happened in I put down my baskets and left. It makes me so uncomfortable.

I have no idea why this is suddenly a problem? It's never been an issue before and it's very obvious that I'm being followed. I have put on a little weight recently so maybe I give off vibes that indicates shoplifter now?

SoySaucy · 14/12/2024 18:23

I’ve found the same, I’ve been told I look fairly young (despite being early 30’s) and I have toddler ds in a buggy, and although I’m not scruffy at all I’m not in designer gear (basic jeans, trainers, coat, scarf etc) but I must look shifty as I always get the vibe they think I’m going to shoplift (despite never having done so, obviously!)
It is really off putting as I feel I can’t browse as I would like to, and have to just grab what I need and go. It’s frustrating and does stop me spending more.

ChopstickNovice · 14/12/2024 18:20

I've had this once or twice, but I know I'm not stealing stuff, so they can crack on.

I have seen people running out of the local Tesco express with armloads of chocolate and steaks!!! So it must be a big problem.

Nothatgingerpirate · 14/12/2024 18:16

YANBU.
Who wants to trundle around shops at this time, anyway?
Online is the answer for most.

dynamiccactus · 14/12/2024 18:12

LoveRicePudding · 14/12/2024 17:57

What's entitled about not wanting to be watched constantly? Are we supposed to be content as customers with being suspected of something in advance? When did Britain become so complacent and timid that people are happy to be considered guilty the moment they want to do their shopping?

See also rail companies doing revenue blocks even though they check on trains and you put your ricket through barriers "oh well, so many people evade fares" Yes but most don't.

And also the whole WFH thing - oh well one of our employees takes the mick so everyone has to come back to the office.

Can organisations perhaps get better at dealing with troublemakers and leave the rest of us alone?

People are so conditioned to being treated like rubbish by people they give money or time to.

dynamiccactus · 14/12/2024 18:10

applestewing · 14/12/2024 16:59

Very strange
Have never had anything like this when out shopping

Really? Happens all the time. And Lush is well known for pouncing on people as soon as they walk in the door (though I don't think it was originally about shoplifting).

Cellotapedispenser · 14/12/2024 18:10

I experienced this recently in the big boots in my local town. Decided to have some fun with the two people following me by waving the eyeliner I was buying high in the air as I browsed, then waving at them and smiling as I paid at the self check out.

It wasn't relaxing though and, as someone who likes a good potter about, I won't go in again if I can help it.

Bowietips · 14/12/2024 18:05

TheThreeCheesesOfTheApocalypse44 · 14/12/2024 17:29

I'm very much British and white......I dont think I particularly stand out. Bit fat, wearing a Seasalt parka, straight leg jeans and black trainers. Hardly high end fashion but meh. I wasn't wearing make up but dd was and does every day.

I think the initial suspicion was because I'd refused the assistance (( did this because dd has Autism and its happened before where she's ended up spending a few hundred. It's her money so I can't stop her but she can't afford it ! Not that it's relevant or any of their business )) And that's what triggered the suspicion. Either that or the fact we'd walked out of a few shops without buying anything which I know is a red flag.......which has always seemed daft to me. I mean if the shop doesn't sell the anything Iike or need then it stands to reason I'm not going to buy anything 🤔

Either ways it's just put me off now. I'll be sticking to businesses where we actually get decent service.

Interesting that you mention your daughter's autistic. I'm ND and this happens to me a lot. I think I must act in a way that's slightly 'off' and security/shop assistants think I must be shifty.

It's really off-putting and stressful!

LoveRicePudding · 14/12/2024 17:58

FKAT · 14/12/2024 17:52

Bizarre remark

Apparently if anyone still insists on not being watched, monitored and controlled, they're entitled.

Lamplighton · 14/12/2024 17:57

YABVU for saying “on the rob” like a scally

LoveRicePudding · 14/12/2024 17:57

anniegun · 14/12/2024 17:23

Given the epidemic of shoplifting I am not surprised stores are being quite intrusive. They risk losing £1000's and need to stop as much as possible. Even this pisses off one entitled woman, making her annual visit for a single bath bomb, who thinks she should be above suspicion.

What's entitled about not wanting to be watched constantly? Are we supposed to be content as customers with being suspected of something in advance? When did Britain become so complacent and timid that people are happy to be considered guilty the moment they want to do their shopping?

DrCoconut · 14/12/2024 17:55

I was banned from our corner shop as I had a pushchair and matched the description of someone who'd been stealing there putting items under the baby's blanket. The owner's dad who was there at the time told me to leave and not come back. He didn't even say why at the time just that they reserve the right to refuse service. I went back later to speak to the owner, more to find out what was going on than anything and he apologised and said there had been a mix up and his dad thought I was a shoplifter he'd been asked to look out for. It's horrible to be on the wrong end of security vigilance but I guess you can see why it happens too.

FKAT · 14/12/2024 17:52

anniegun · 14/12/2024 17:23

Given the epidemic of shoplifting I am not surprised stores are being quite intrusive. They risk losing £1000's and need to stop as much as possible. Even this pisses off one entitled woman, making her annual visit for a single bath bomb, who thinks she should be above suspicion.

Bizarre remark

poetryandwine · 14/12/2024 17:52

TheThreeCheesesOfTheApocalypse44 · 14/12/2024 17:29

I'm very much British and white......I dont think I particularly stand out. Bit fat, wearing a Seasalt parka, straight leg jeans and black trainers. Hardly high end fashion but meh. I wasn't wearing make up but dd was and does every day.

I think the initial suspicion was because I'd refused the assistance (( did this because dd has Autism and its happened before where she's ended up spending a few hundred. It's her money so I can't stop her but she can't afford it ! Not that it's relevant or any of their business )) And that's what triggered the suspicion. Either that or the fact we'd walked out of a few shops without buying anything which I know is a red flag.......which has always seemed daft to me. I mean if the shop doesn't sell the anything Iike or need then it stands to reason I'm not going to buy anything 🤔

Either ways it's just put me off now. I'll be sticking to businesses where we actually get decent service.

This together with your other replies is very dispiriting. Do vote with your feet! I do

TheThreeCheesesOfTheApocalypse44 · 14/12/2024 17:49

scoutingfortwirls · 14/12/2024 17:44

Tetchy Grin

Tetchy and entitled 🤣🤣🤣

OP posts:
sophi1995 · 14/12/2024 17:48

scoutingfortwirls · 14/12/2024 17:42

Happens to me all the time. Drives me mad. I now take my phone out and take selfies with them covertly watching me, they tend to stop.

Thanks for the laugh. I only wish I was cheeky enough to do this.