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Original poster

To think I shouldn't be out of pocket.

59 replies

Toddlerteaplease · 13/12/2024 21:23

My three year old car failed its MOT almost four weeks ago, and is still in the garage waiting for a part. With no timescale, as to when it will arrive. In the meantime I've got a hire car arranged by the dealership. It's a nice car but absolutely huge and much less economical to run than my own little car. I usually don't drive to much, but due to pre booked plans, I'm close to the fair mileage limit for the month. I will also be doing a lot of driving over Christmas, which will exceed the limit. Do I have any way of getting the dealership to cover the extra costs incurred? After so long, my patience with the dealers is wearing thin!

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hellothere82 · 16/12/2024 06:41

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sleepwouldbenice · 14/12/2024 21:40

User820825 · 14/12/2024 16:27

I've read about this recently, I can't remember the full details but there is some kind of scamny reason that they try to push the hire car, I'll try and remember

It felt scammy. The chap that went on to the back of me was really lovely and I didn't want him to have his insurance go through the roof either.

Surely the other insurance company won't just pay a massively inflated bill.

This is the issue. You can end up liable for the cost/ in court etc....

User820825 · 14/12/2024 16:27

I've read about this recently, I can't remember the full details but there is some kind of scamny reason that they try to push the hire car, I'll try and remember

It felt scammy. The chap that went on to the back of me was really lovely and I didn't want him to have his insurance go through the roof either.

Surely the other insurance company won't just pay a massively inflated bill.

happinessischocolate · 14/12/2024 15:26

User820825 · 14/12/2024 08:43

Someone crashed into me last year and my insurance company were completely obsessed with me having a hire car. My car was also new.

On and on about how I had children so I needed a big vehicle. They didn't seem to be interested in actually getting my car fixed in a timely manner,

In the end I refused to have the courtesy car as I really felt like they wanted me in some high end vehicle and I didn't know why or who was benefiting but it felt dodgy as hell.

I had the same happen and a subsidiary of enterprise takes over the handling of the claim rather than the insurance company and they obviously want you to have a car so they can charge the insurance company for it.

They arranged to collect my car and deliver the hire car immediately, it then turned out the parts weren't available yet and I had the hire car for 3 months whilst waiting for the car to be repaired.

Nice little earner for enterprise and the garage which charges for the storage of my car

Original poster
Toddlerteaplease · 14/12/2024 15:09

@sleepwouldbenice it's one I could never afford to buy!

OP posts:
sleepwouldbenice · 14/12/2024 15:00

Be very careful as to what value car you have and under what T&C

sleepwouldbenice · 14/12/2024 14:59

To think that a courtesy car should not be a hidden credit hire car - www.mumsnet.com/talk/am_i_being_unreasonable/5214973-to-think-that-a-courtesy-car-should-not-be-a-hidden-credit-hire-car

DreamW3aver · 14/12/2024 14:30

User820825 · 14/12/2024 08:44

They must have phoned ten times trying to persuade me to take it and just leave it on my drive etc.

Someone somewhere was benefiting from this. 🧐

I've read about this recently, I can't remember the full details but there is some kind of scamny reason that they try to push the hire car, I'll try and remember

Original poster
Toddlerteaplease · 14/12/2024 14:24

@User820825 the hire company have given me a brand new massive car. Which is a bit odd. I was happy to have a thing with four wheels and an engine.

OP posts:
User820825 · 14/12/2024 08:44

They must have phoned ten times trying to persuade me to take it and just leave it on my drive etc.

Someone somewhere was benefiting from this. 🧐

User820825 · 14/12/2024 08:43

Someone crashed into me last year and my insurance company were completely obsessed with me having a hire car. My car was also new.

On and on about how I had children so I needed a big vehicle. They didn't seem to be interested in actually getting my car fixed in a timely manner,

In the end I refused to have the courtesy car as I really felt like they wanted me in some high end vehicle and I didn't know why or who was benefiting but it felt dodgy as hell.

JoshLymanIsHotterThanSam · 14/12/2024 08:31

Oh I wasn’t suggesting going to buy one-just suggesting you look and see if they’re available. At which point you could argue with the dealer that they could get from a spares shop. Most car manufacturers use Valeo or LUK for clutch parts so they would be OEM spec.

Original poster
Toddlerteaplease · 14/12/2024 08:28

They have replacement clutches but not just the cylinder. And the car is still under warranty, so I can't go and buy one. Otherwise I would!

OP posts:
JoshLymanIsHotterThanSam · 14/12/2024 07:52

And for reference although it doesn’t really matter. A clutch replacement would normally be expected to be done between 50k and 75k depending on how you drive. If you rest your foot on the clutch pedal whilst driving then you can wear a clutch out early.

JoshLymanIsHotterThanSam · 14/12/2024 07:49

Toddlerteaplease · 14/12/2024 07:34

@JoshLymanIsHotterThanSam apparently it is.

Unless it’s affecting the braking system (clutch hydraulics run alongside braking hydraulics but are usually separated so that when one fails it doesn’t affect the other) then they’re having you along I’m afraid-see attached screenshot!

It’s absolutely not a one in a million thing although at 33k it’s unfortunately early. A slave cylinder is a serviceable part and would be changed alongside the clutch plate in mist vehicles. It would usually be easily purchased from most motor factors and you could put your registration number into somewhere like Euro Car Parts website to see if they have one available.

To think I shouldn't be out of pocket.
BusyGoldBee · 14/12/2024 07:45

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BusyGoldBee · 14/12/2024 07:43

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Original poster
Toddlerteaplease · 14/12/2024 07:35

Mileage is 33000 miles.

OP posts:
Original poster
Toddlerteaplease · 14/12/2024 07:34

@JoshLymanIsHotterThanSam apparently it is.

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Original poster
Toddlerteaplease · 14/12/2024 07:33

JoshLymanIsHotterThanSam · 14/12/2024 07:28

A clutch slave cylinder is not rare and depending on the mileage is not beyond the realms of possibility on a 3 year old car. It’s a hydraulic part and they can fail. Not ideal granted but seems to me unless it’s some odd make vehicle that the dealers are fobbing you off.

They told me it was a one in a million thing. It's a Hyundai i10. So not a rare car.

OP posts:
JoshLymanIsHotterThanSam · 14/12/2024 07:29

Also in my fairly extensive knowledge. A clutch slave cylinder leak is unlikely to be an MOT failure!

JoshLymanIsHotterThanSam · 14/12/2024 07:28

A clutch slave cylinder is not rare and depending on the mileage is not beyond the realms of possibility on a 3 year old car. It’s a hydraulic part and they can fail. Not ideal granted but seems to me unless it’s some odd make vehicle that the dealers are fobbing you off.

Blondeshavemorefun · 14/12/2024 07:20

Justsayit123 · 14/12/2024 05:01

If your car is 3 years old then it’s having its first MOT and if it’s failed, that’s an issue. What’s wrong with it? I complain to dealer for sure.

This

And then 4w to order/find the part seems excessive

BusyGoldBee · 14/12/2024 07:02

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BusyGoldBee · 14/12/2024 07:02

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