Active discussions

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To think the nursery are wildly unreasonable?

118 replies

Gerrp · 09/12/2024 17:47

Our nursery (just outside London, if relevant) had to close for 72 hours due to the storms. They have offered no refund. It’s 120 a day and we have had to source alternative childcare on top of this. I realise this is an unforeseen circumstance in some respects but also, they must have insurance? I’m absolutely fed up of feeling financially stretched all the time and this has just topped it off! I’m assuming we have no rights to argue this?!

OP posts:
Original poster
Gerrp · 09/12/2024 17:57

biscuitsandbooks · 09/12/2024 17:56

How would you feel if your workplace was damaged and your boss said you had to stay off without pay as a result?

Show quote history

@biscuitsandbooks i’d be furious.

but we wouldn’t be charging our clients at the same time.

OP posts:
biscuitsandbooks · 09/12/2024 17:56

Gerrp · 09/12/2024 17:53

@Lincoln24 we are around an hour outside. They said there was some damage to the building. No other details been given.

Show quote history

How would you feel if your workplace was damaged and your boss said you had to stay off without pay as a result?

MILLYmo0se · 09/12/2024 17:56

So they are closing until Thursday for repairs? In their fees policy do they state what happens in situations like this? Pretty much every childcare service will still charge fees in these circumstances so as to pay staff wages, but it's always stated in the contracts.

biscuitsandbooks · 09/12/2024 17:55

TheLightSideOfTheMoon · 09/12/2024 17:54

This suggests you need to be quite religious to work in insurance…

Show quote history

Only if you insist on being literal about it, I guess.

TheLightSideOfTheMoon · 09/12/2024 17:54

biscuitsandbooks · 09/12/2024 17:52

It's what counts as an "Act of God" for insurance purposes.

Basically, anything that you can't take reasonable measures to prevent or protect yourself from.

Show quote history

This suggests you need to be quite religious to work in insurance…

Cosyblankets · 09/12/2024 17:54

The storm up here was Saturday. Bit iffy on Friday. We're in the north West

Shinyandnew1 · 09/12/2024 17:53

The storms were Saturday and Sunday, weren’t they? Which days did they close for 72 hours?!

Original poster
Gerrp · 09/12/2024 17:53

Lincoln24 · 09/12/2024 17:52

Why did it close? I'm in London & nothing here was closed at all never mind for 72 hours, and the weekend were the worst days. So I don't think you're being unreasonable at all.

@Lincoln24 we are around an hour outside. They said there was some damage to the building. No other details been given.

OP posts:
SALaw · 09/12/2024 17:53

You'll be much more upset if they can't pay staff or rent and your favourite staff member leaves or worse they go bust and you have to find somewhere else.

Lincoln24 · 09/12/2024 17:52

Why did it close? I'm in London & nothing here was closed at all never mind for 72 hours, and the weekend were the worst days. So I don't think you're being unreasonable at all.

biscuitsandbooks · 09/12/2024 17:52

TheLightSideOfTheMoon · 09/12/2024 17:49

Wind isn’t an act of god. It’s weather.

Tell them they need to reimburse you. They’re being silly.

It's what counts as an "Act of God" for insurance purposes.

Basically, anything that you can't take reasonable measures to prevent or protect yourself from.

biscuitsandbooks · 09/12/2024 17:51

Gerrp · 09/12/2024 17:50

@biscuitsandbooks shoudnt they be taking the hit rather than us? We are paying for a service three days running that wasn’t provided.

If they couldn't open, they couldn't open. They still need to pay their staff and their bills.

Original poster
Gerrp · 09/12/2024 17:51

modgepodge · 09/12/2024 17:49

I agree it’s really unfair but I suspect you’ll find the t&cs allow this. Mine says if the nursery closes no refund is due. I guess they still have all their normal costs. Hopefully they still paid their staff!!

@modgepodge i think it’s really shit. They could offer even 30 quid a day back or something. Just some gesture that doesn’t make me feel completely taken the piss out of.

OP posts:
squirrelnutcartel · 09/12/2024 17:50

It'll be so their staff don't lose out on pay.

Original poster
Gerrp · 09/12/2024 17:50

@biscuitsandbooks shoudnt they be taking the hit rather than us? We are paying for a service three days running that wasn’t provided.

OP posts:
TheLightSideOfTheMoon · 09/12/2024 17:49

Wind isn’t an act of god. It’s weather.

Tell them they need to reimburse you. They’re being silly.

modgepodge · 09/12/2024 17:49

I agree it’s really unfair but I suspect you’ll find the t&cs allow this. Mine says if the nursery closes no refund is due. I guess they still have all their normal costs. Hopefully they still paid their staff!!

biscuitsandbooks · 09/12/2024 17:48

Most insurance doesn't cover "acts of God".

Swipe left for the next trending thread