Active discussions

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

AIBU to be shocked at this from Amazon?

158 replies

Pippinsdiary · 09/12/2024 07:32

Just to say, I’m not complaining

I ordered a big order of Christmas presents a few weeks ago just over £100 and it was left on my door step and one of the items for £15 had a damaged soggy box which was going to be present so I contracted costumer services to ask for a replacement/return for only this 1 item and they refunded the WHOLE order and replaced my item, gob smacked.

last week I ordered a spare breast pump but then I managed to borrow one from my local feeding team so requested a return last night and they said refund complete, no need to return. The pump is sealed in the box, why on earth wouldn’t they want me to return it? It’s £70

Do they just have so much money it doesn’t matter?

OP posts:
Summerhillsquare · 09/12/2024 07:54

A lot of the stuff is trash and they allow for this in the pricing. Bezos is still laughing all the way to the bank, don't worry.

Laiste · 09/12/2024 07:54

I've had the same recently. But from Next !

I ordered a large haul of clothes for DD4 (9) - mostly school uniform - and when it arrived half of it wasn't there and one item was a 6 year old boy's trousers Confused

I rang with the numbers of the missing items and the lady said she'd send them immediately, not to bother returning the trousers, and that for the inconvenience she's make some reimbursement.

Well i the missing items arrived the next morning and i got a refund for the whole order!
Surely an error ? but Happy days 😃

TheDandyLion · 09/12/2024 07:52

They haven't pay corp tax and they send their CEO into space. Yes they have that much money it doesn't matter.

Hemiola · 09/12/2024 07:52

Yup, I kept an item worth £900! I was shocked at the time too!

amoreoamicizia · 09/12/2024 07:50

This happened to me when I ordered fairly often with them in the past, but when I had an issue with something last year I did indeed have to send it back which was a pain because it was a large item I had to take to the Post Office and stand in a queue for ages. I think it might depend on how much you order with them.

Bjorkdidit · 09/12/2024 07:48

I think it's just not worth their time to do anything other than refund the entire order.

I was surprised to receive the 'we are processing your refund' email before I'd left the shop where I dropped off a £300 coffee machine that we'd had for a month and decided that it was too big, noisy and faffy for our needs so decided to return it.

I don't know what they'd have done if we'd broken it or sent them back a box of old books. Although I suppose they could have charged my card again.

indecisivewoman81 · 09/12/2024 07:43

We've had something similar with Amazon before. I just think they are so rich that it's a drop in the bucket ocean for them and not worth the hassle especially with Xmas

redbusbeepbeep · 09/12/2024 07:33

Wow, fabulous customer service though if you don’t have to fight for a refund like everywhere else but i agree a bit odd