AIBU to be shocked at this from Amazon?

@GETTINGLIKEMYMOTHER
There’s usually an option to choose to have it delivered in Amazon packaging - but you do have to choose that option at the checkout.

I was very surprised (not in a good way!) to have Amazon deliver Gds’s present - a large toy in a colourful box showing exactly what was inside - it was just dumped, completely unwrapped, on the step! WTF?? So soon before Christmas - surely just asking for someone to nick it. Thankfully we live in a relatively safe area.

Amazon are usually famed for excess packaging, aren’t they?

This has not been my experience. Amazon sold us a fraudulent Google Play code - I should have read the one star reviews but I felt somewhat safe buying on Google. It didn't work, and I let them know this, but they not only took my son's money for a product that didn't work, they are still knowingly selling the same dodgy product despite the many bad reviews.

Amazon is taking absolutely no loss from refunding you. No loss!!
They are not selling you anything. They are a warehouse and a hosting platform and your products come from independent sellers. Sellers on Amazon have very little say in how Amazon handles returns and refunds. 90% of the time, Amazon just takes money out of our account and we have absolutely no recourse. We are not being told why the customer complained and, even if you attempt to reach out to the seller, Amazon will more often than not block the messages.
So, yes, Amazon doesn't care because they protect their reputation and they don't actually pay out of their own pocket.
On the other hand, some returns are not worth it to the seller either. I sell fragile handmade items, often made to order. If your item was damaged in the mail, I can't fix it or re-sell it. But if you return it to me, I also have to pay for your return label when the product is going to the bin anyway. It's cheaper for me to send you a replacement or to write the whole thing off sometimes.

No, it was Amazon.

I'm certainly not having the same experience with items not being delivered and getting refunded. Chatbot thing that is useless, I'm tearing my hair out with the items that go missing and then getting tracking info, saying they will be delivered by 10pm, only for them not to be delivered.

I'm dumping Amazon.

Idf you are the amount of YouTube channels where people are buying Amazon returns you realise they don't process them, they just go to big warehouses where they are wrapped in plastic and sold again. It's incredibly wasteful.

I've had two kids Kindle Fires replaced within the 2 year warranty. Both cracked screens. I was ready to send photos and argue my case but both times they just immediately replaced (using online chat) without any evidence. Not complaining either but was very surprised!

I’ve just had similar with Sephora. They just told me to keep £200 worth of perfume and make up that I didn’t order. I offered to send it back but they just replaced my own missing order and said not to bother returning the stuff sent in error. On the other hand Amazon have always asked me to return everything so it seems a bit hit and miss whether they just let you keep rather than refund.

The funny thing is that Amazon video have removed their content from Amazon web services and put it in a data centre (I.e. they are no longer using their own cloud) as it is more cost effective. Hilarious.

There's a very depressing but interesting documentary on Netflix about how much stuff they dump in landfill and how much they've drive consumer spending and waste.
They are very much part of the massive problems that your kids will inherit.
But don't worry, fill your boots.

@PortiasBiscuit are they inside the Covid vaccine too via a data chip, sponsored by Bill Gates and Bezos? 🤣

They paid all the corporation tax that the law requires.

Doesn't matter. They can't sell it in case you did use it and it would cost them more in time to process it and dispose of it than just to let you keep it.

I was really disappointed to have to return two phone cases I bought, which were meant to be mag safe but weren’t magnetic 🙄 They were only about a tenner each but I still had to travel out and queue up etc. I’ve read so many stories like this thread where they say refund given and keep the item.

Everything in the cloud is in someone’s data centres, and actually the most sensitive stuff like critical national infrastructure won’t be on the cloud. Amazon are providing a service, not plotting to take over the world.

That will have been a 3rd party seller through Amazon, rather than Amazon itself.

It’s lulling us into a false sense of security while they take over the World.. and no I’m not joking!
Do you know how much of the world’s critical information resides in their data centres?

Are you a regular customer? We order so much that I keep getting emails inviting me to get a business account membership 🙈 never had any issues with returning stuff/refunds, even big ticket things

The pump is sealed in the box, why on earth wouldn’t they want me to return it? It’s £70

They don't know that you haven't opened it though, so for hygiene reasons they can't sell it on.