AIBU to be shocked at this from Amazon?

They can afford it as they exploit their workers and avoid UK tax. So no one can compete with them.

When there's only Amazon left it will be a very different story.

Amazon are known for this. If you are a third party seller it is a nightmare, I sell table linen, I’ve had people send back tablecloths that look like a banquet has taken place on them with the customer saying they are faulty/wrong colour etc and Amazon just refund, I can’t do anything about it and I lose the money.

I had this from next and then months later they demanded the money! Was not impressed at all..

With Amazon, it depends on the actual seller.

I've gone to return stuff in the past.

Some things I get a straight refund and others have to get sent back before the refund gets processed.

Fair enough but on any site that sells breast pumps it states they can be returned in original packaging so I don’t see why Amazon would be any different

Because Amazon are a multi-billion dollar company who get thousands of refunds a day. They don't care about a tiny £100 order.

By the time you've returned it, they've processed it and checked it's safe to re-sell (which it won't be if it's damaged), it's easier and cheaper for them to just give you a refund.

A smaller company can't afford to lose £100 or the hit of a bad review, so would need the item back.

Amazon customer service is pretty good, its one reason I use them along with convenience and range of items.

No, that really would be huge! It’s a Fortnite Rocket Launcher 😂 - his own request! Box is not unusually big at all.

A bit of a kick in the teeth though for the people breaking their backs working for minimum wage in the Amazon warehouses.

"We have so much money we can afford to give it away! Not to you, though."

They are brilliant for this stuff.. I had a £500 tv refunded THREE years after buying it and my child shattered the screen accidentally.
So well out of the warranty period and it wasn't their fault.
Had expensive things delivered by accident eg a fitness watch worth £200 and they just said keep it

Well, if they sent that, I didn’t see it.

I do approve of less packaging, but a big Amazon label slapped on the box (and impossible to peel off) does rather spoil the look of it, for when Gds opens his present. Still, that will be only momentary.

This happened to me. I tried very hard to return the item or to pay, they refunded me before an item finally arrived, but they were having none of it. It's not the same with all companies though. Uniqlo order arrived opened with half the stuff missing and it took three months to resolve.

Full refund on a tv that packed up just out of warranty, eufy robovac delivered that I never ordered they told me to keep, replacement case of flour for 1 split bag, duplicate order of toys they didn’t want back agreed would donate to charity - the list goes on! With the robovac I asked for confirmation in writing as it was expensive and was astounded they just said to keep it! I have Prime so not sure if this is relevant or not.

They sell things I can't get elsewhere, or not locally, anyway.

And they do pay tax. Imagine how much NI they pay!

Also I don't think they are the problem with landfill (or not the only one) - the people who buy fast fashion in multiple sizes and send the unwanted sizes back to be thrown away are a bigger problem in my view (I buy most of my clothes on ebay).

I don't think you need to worry about Jeff.

There will have been a message at the checkout stage warning you that it would be delivered in the manufacturer's packaging and giving you the choice for it to be packaged in Amazon packaging. I do think you should have to manually acknowledge the message before being able to proceed with the purchase, though, as lots of people miss it.

I had similar when something I ordered was wrong. I sold it.

Yes - I have finally worked this out too lol. I bought a Roberts radio but the one delivered was not the one described so I returned it. The seller didn't send me a returns label so I paid about £9 for the return which they never refunded - just refunded the cost of the radio. So I paid £9 for their mistake. I left fb about this on the messaging service, but they didn't respond, so I tried to leave a review explaining this but Amazon wouldn't allow it because they said the reviews should be about the product, not the postage. I'm still annoyed about it now - and I couldn't even warn other buyers.

It's like food, not returnable once it's left the store, whether or not it was opened or used.

We ordered a large gate that came to £600, we measured the area prior to ordering but when it arrived it's dimensions were slightly wrong and it didn't fit. We packed it back up and tried to return the item and they just refunded us straight away. It was really bizarre 🤷

We were then stuck with a huge gate, but, we just gave it away.

I did read a story of a woman who had so many parcels stolen from her doorstep from Amazon she wasn't able to use them anymore, so I guess after a while they cut you off.

What? That's nonsense. Amazon cloud is datcenters. It's not just floating around out there, it has to be hosted somewhere! They are building and using their own data centres to host their own services. And obviously they are all Amazon ones. Why would they pay someone else to do what they sell themselves on - reliable hosting.

"Amazon Prime Video uses the Amazon Web Service (AWS) Cloud as the underlying technology for all its services. “AWS gives us the flexibility, elasticity, and reliability we require,” Winston says. Amazon Video also selected AWS Elemental, an Amazon Web Services company that combines deep video expertise with the power and scale of the cloud to empower media companies to deliver premium video experiences to consumers. “Amazon Video was already using AWS Elemental Cloud for live encoding and packaging for several live linear channels,” Winston says."