AIBU to be shocked at this from Amazon?

Same. I ordered something from Kenwoods appliances range worth £20. Assume the picker got the wrong box from the shelf and I got a £150 product. Contacted them and they sent me the £20 product and said don't worry about returning the incorrect product.

I would prefer less wastage from an environmental perspective and more of the money going towards tax paid into our system and their employees pay / benefits and consideration of those further down the production line in other countries that must be exploited in order for them to waste that much money.

If they can afford this much loss they're obviously making far too much in the first place.

Similar happened to me last week. Placed a large order (£140) for several items and some of the items were dispatched separately. One item was £69 and was dispatched via Royal Mail. It didn't turn up, although tracking said delivered but no photograph. I reported and Amazon said they'd refund the missing £69 item via original payment method. Later on I noticed they refunded the full £140 via Amazon gift voucher on my account. I called Amazon to advise them of their error but they weren't bothered. So I've effectively had £71 of stuff for free.

One of the pillars of Amazon Corporate is unrivalled customer service. For them they have to centre the customer in everything that they do. This is from warehouse to web design to everything. It’s in their ethos. Everything. You should never get bad customer service from Amazon.

Couldn't give a shiny shit tbh.

Amazon basically offers every customer this as a one-off, but if it becomes a repeat occurrence then they’ll stop and follow their normal protocols. I’m sure they track this per address too, so if someone has a lot of delivery issues then they’ll stop offering trust-based returns to other accounts at the same address eg just say the person closes that account and opens a new one.

I've always found their customer service to be excellent. Sometimes quite generous but I'm a good customer....

Can you donate it via your HV or similar for someone who can’t afford to spend that much?

We live on a fairly busy road and despite delivery driver saying handed to resident what that actually translates to is “thrown over the gate.” We had so many parcels going missing that in the end I had an email from Amazon basically saying they did t believe me. I cancelled my Prime membership as thought this was appalling customer service.

It's all very well saying Amazon is destroying the high street, but when you live rurally and your nearest "high street" is an hour away with no free parking and no guarantee of getting what you went for, it's not surprising people buy online.

DH was looking for something for his business yesterday - it was less than half the price of the local shop online 🤷‍♀️

Wrt online shopping destroying the high st - i agree, but am such a hypocrite because i order loads online.

Is it better for the environment to have all this stuff in one warehouse and a fleet of vans delivering it than hundreds of car journeys into town? (rural here) A question which i genuinely ponder.

Local to us the council could help the high st by lowering the parking charges ...

So wha? What possible difference can that make? It's hardly anything dodgy or that they don't trust their own system like you were implying. It's like having twins sharing a cot while they are small but then getting them separate beds when they grow. They have one datacentre that they use for video and one centre that they use for less demanding services. It's certainly not 'hilarious'.

I had a pair of timberlands delivered a few years ago, a christmas gift. Didn't fit. (I'd put on weight and my fat feet were too wide) so onto customer service, please can I exchange?
No keep them, we will send out the other size.
I was v impressed. Only happened once mind!

I don't disagree with the whole Amazon destroying the high street. I will try all alternatives to avoid using Amazon.

My point was more about the undercurrent that they did something illegal. They did not. If we don't like the law we should change the law. Since it was Rishi Sunak that created a big loophole to allow Amazon to pay less tax, it would seem that the electorate agree with me that this should be changed, and have voted him out. I am optimistic that the new lot will close some of these loopholes.

Also, Amazon are only destroying the high street because we are allowing / encouraging it by buying from them.

I am far from a cheerleader, I just feel that being disingenuous (the undercurrent of illegality) undermines the argument against them. Especially when there are so many legitimate reasons not to use them.

@Pippinsdiary Yes just chanced it with it being amazon and knowing what they're like, I've shopped on there for years so that might have helped. But yeah I was shocked too!

I ordered a music system for dh and chose the amazon packaging option. It didn't work just came in it's own box.

I know AWS is a bunch of data centres, but the video section no longer uses the cloud element and has built its own dedicated data centres (i.e. isolated from all other Amazon entities) to reduce cost.

Think of it as being group of buildings A = AWS, and group of buildings B = Amazon video.

There was a press release about it a few months ago.

It’s annoying isn’t it. Stopping at Christmas too, just not worth it

Sophistry. They use expensive lawyers and accountants to minimise their tax bills, headquarter businesses in low tax regimes, shuffle profits around on balance sheets and lobby governments hard to keep taxes low. Don’t be disingenuous. Amazon is a force for evil - destroying high streets, undercutting smaller businesses, opposing living wages, pension contributions and unionisation, storing and selling our private data. If you want to be a sucker that is your business but don’t be a cheerleader for them too.

I thought Amazon didn't have the storage space to accept the returns? Maybe I've got that wrong

I had this happen but then they emailed saying I hadn't returned the whole order and then redebited what hadn't been returned.

I'm with you. I stopped selling on amazon in 2022 because every time I get an email from them, it would spike an anxiety attack. They are absolutely shocking to sellers. Buyers just think they are screwing Jeff and not a little guy pulling nights after their full time job fulfilling orders.

That's awful.

Perhaps they have some kind of technical glitch because I got a refund into my account seemingly for a product I had returned. The problem is that I did not return the product. I never received it. And I didn't ever order it.